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Deewoo and TA_Start and maybe more?


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2 replies to this topic

#1 lara g

lara g

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Posted 04 April 2009 - 08:52 AM

Hello.

I need help removing the above stated threats from my computer. here are the logs

DDS (Ver_09-03-16.01) - NTFSx86
Run by Lara at 9:40:01.15 on Sat 04/04/2009
Internet Explorer: 6.0.2900.5512
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.385 [GMT -4:00]

AV: PC-cillin Internet Security - Virus Protection *On-access scanning enabled* (Updated)
FW: PC-cillin Internet Security - Firewall *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Trend Micro\Internet Security 14\TMAS_OE\TMAS_OEMon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\Lara\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com
uWindow Title = Windows Internet Explorer provided by Yahoo!
mStart Page = hxxp://www.dell.com
uURLSearchHooks: H - No File
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL
BHO: du-little browser enhancer: {fa386add-eff0-8131-1d2d-4943933ec6ba} - c:\windows\system32\nexdxvvpmnnndpkkr.dll
TB: {DE9C389F-3316-41A7-809B-AA305ED9D922} - No File
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
EB: ADPanel: {faba076a-478a-4c32-a0a5-c774607901c2} - c:\windows\system32\mysidesearch_sidebar.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Aim6]
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [updateMgr] c:\program files\adobe\acrobat 7.0\reader\AdobeUpdateManager.exe AcRdB7_0_9
uRun: [OE_OEM] "c:\program files\trend micro\internet security 14\tmas_oe\TMAS_OEMon.exe"
mRun: [DLCDCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\DLCDtime.dll,_RunDLLEntry@16
mRun: [{32-29-94-48-ZN}] c:\windows\system32\lodsrngn.exe CHD003
mRun: [ExploreUpdSched] c:\windows\system32\pwinpmdm.exe CHD003
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [egmgscmiqdxsjpvrs] c:\windows\system32\regsvr32.exe /s "c:\windows\system32\nexdxvvpmnnndpkkr.dll"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\docume~1\lara\startm~1\programs\startup\deewoo.lnk - c:\windows\system32\pwinpmdm.exe
StartupFolder: c:\docume~1\lara\startm~1\programs\startup\ta_start.lnk - c:\windows\system32\lodsrngn.exe
IE: &AOL Toolbar Search - c:\program files\aol\aol toolbar 3.0\resources\en-us\local\search.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501}
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
Trusted Zone: musicmatch.com\online
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://www2.snapfish.com/SnapfishActivia.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SecurityProviders: msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll, mcenspc.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\lara\applic~1\mozilla\firefox\profiles\r0c4qaji.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/
FF - plugin: c:\program files\java\j2re1.4.2_03\bin\NPJava11.dll
FF - plugin: c:\program files\java\j2re1.4.2_03\bin\NPJava12.dll
FF - plugin: c:\program files\java\j2re1.4.2_03\bin\NPJava13.dll
FF - plugin: c:\program files\java\j2re1.4.2_03\bin\NPJava14.dll
FF - plugin: c:\program files\java\j2re1.4.2_03\bin\NPJava32.dll
FF - plugin: c:\program files\java\j2re1.4.2_03\bin\NPJPI142_03.dll
FF - plugin: c:\program files\java\j2re1.4.2_03\bin\NPOJI610.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll

============= SERVICES / DRIVERS ===============

R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 Tmntsrv;Trend Micro Real-time Service;c:\progra~1\trendm~1\intern~1\Tmntsrv.exe [2006-12-15 345696]
R2 TmPfw;Trend Micro Personal Firewall;c:\progra~1\trendm~1\intern~1\TmPfw.exe [2006-11-9 923216]
R2 tmpreflt;tmpreflt;c:\windows\system32\drivers\tmpreflt.sys [2006-11-16 36368]
R2 tmproxy;Trend Micro Proxy Service;c:\progra~1\trendm~1\intern~1\tmproxy.exe [2006-11-9 566872]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-10-20 24652]
R3 tmcfw;Trend Micro Common Firewall Service;c:\windows\system32\drivers\TM_CFW.sys [2006-11-9 280392]
S3 dlcd_device;dlcd_device;c:\windows\system32\dlcdcoms.exe -service --> c:\windows\system32\dlcdcoms.exe -service [?]

=============== Created Last 30 ================

2009-03-29 07:55 <DIR> --d----- c:\docume~1\lara\applic~1\HouseCall 6.6
2009-03-29 07:50 974,824 a------- C:\VSAPI-KD-AMD64-8.910-1002.ZIP
2009-03-22 11:53 107,368 a------- c:\windows\system32\GEARAspi.dll
2009-03-22 11:53 23,848 a------- c:\windows\system32\drivers\GEARAspiWDM.sys
2009-03-22 11:53 <DIR> --d----- c:\program files\iPod
2009-03-22 11:53 <DIR> --d----- c:\docume~1\alluse~1\applic~1\{00D89592-F643-4D8D-8F0F-AFAE0F14D4C3}
2009-03-22 11:53 <DIR> --d----- c:\program files\iTunes
2009-03-22 11:52 <DIR> --d----- c:\program files\Bonjour
2009-03-22 11:39 420,864 a------- c:\windows\system32\a.exe
2009-03-20 20:10 48,267 a------- c:\windows\system32\lhdeooddoo.exe
2009-03-20 20:10 199,416 a------- c:\documents and settings\lara\u36.exe
2009-03-19 14:10 36,879 a------- c:\documents and settings\lara\zbc05.exe
2009-03-16 05:41 392,192 a------- c:\windows\system32\nexdxvvpmnnndpkkr.dll
2009-03-15 14:09 36,870 a------- c:\documents and settings\lara\zbc03.exe
2009-03-06 08:34 <DIR> --d----- C:\deb
2009-03-06 08:32 54,156 a---h--- c:\windows\QTFont.qfn
2009-03-06 08:32 1,409 a------- c:\windows\QTFont.for

==================== Find3M ====================

2009-03-31 21:28 7,050 a--sh--- c:\windows\system32\KGyGaAvL.sys
2009-03-01 10:43 36,877 a------- c:\documents and settings\lara\zbc00.exe
2009-02-11 22:08 548,939 a------- c:\windows\system32\pwinpmdj.exe
2009-02-09 07:13 1,846,784 a------- c:\windows\system32\win32k.sys
2009-02-09 07:13 1,846,784 -------- c:\windows\system32\dllcache\win32k.sys
2009-01-07 20:29 4,780,315 a------- c:\documents and settings\lara\sysclean.com
2008-11-08 10:22 7,508,608 a------- c:\program files\Firefox Setup 3.0.3.exe
2008-09-23 20:29 531 a------- c:\documents and settings\lara\sysclean.bat
2008-04-04 14:28 142,729 a------- c:\documents and settings\lara\gssetup.exe
2007-09-17 15:40 202,768 a------- c:\program files\tmxpflt.sys
2007-09-17 15:40 35,856 a------- c:\program files\tmpreflt.sys
2007-09-17 15:39 263,160 a------- c:\program files\Tmfilter.sys
2007-09-17 15:31 1,126,072 a------- c:\program files\VsapiNT.sys
2008-12-30 19:25 56 ---shr-- c:\windows\system32\69080CCC83.sys
2008-09-28 12:17 56 ---shr-- c:\windows\system32\7E9D3A86F3.sys
2008-06-21 00:39 88 ---shr-- c:\windows\system32\83CC0C0869.sys

============= FINISH: 9:41:17.59 ===============

For months i have been receiving trend micro's real time scan notifications that Heuro_spy and adw_zeno were found and i thought i had cleaned it up, but the message still appeared, and trend micro was of no help, so now as i try to remedy again, i notice that deewoo and TA_startup are in my startup and perhaps even more threats than i thought. I appreciate your help help removing them. i have attached the dds log as well as my hijack this log. and the dds attach log. hope this is what you need.

Thanks.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:30:43 AM, on 4/4/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Trend Micro\Internet Security 14\TMAS_OE\TMAS_OEMon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Lara\Desktop\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
R3 - URLSearchHook: (no name) - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - (no file)
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: du-little browser enhancer - {FA386ADD-EFF0-8131-1D2D-4943933EC6BA} - C:\WINDOWS\system32\nexdxvvpmnnndpkkr.dll
O4 - HKLM\..\Run: [DLCDCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCDtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [{32-29-94-48-ZN}] C:\WINDOWS\system32\lodsrngn.exe CHD003
O4 - HKLM\..\Run: [ExploreUpdSched] C:\WINDOWS\system32\pwinpmdm.exe CHD003
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [egmgscmiqdxsjpvrs] C:\WINDOWS\System32\regsvr32.exe /s "C:\WINDOWS\system32\nexdxvvpmnnndpkkr.dll"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9
O4 - HKCU\..\Run: [OE_OEM] "C:\Program Files\Trend Micro\Internet Security 14\TMAS_OE\TMAS_OEMon.exe"
O4 - HKUS\S-1-5-21-1419752857-2663476980-47821598-1006\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'Drew')
O4 - HKUS\S-1-5-21-1419752857-2663476980-47821598-1006\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Drew')
O4 - HKUS\S-1-5-21-1419752857-2663476980-47821598-1006\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup (User 'Drew')
O4 - HKUS\S-1-5-21-1419752857-2663476980-47821598-1006\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp (User 'Drew')
O4 - HKUS\S-1-5-21-1419752857-2663476980-47821598-1006\..\Run: [DellTransferAgent] "C:\Documents and Settings\All Users\Application Data\Dell\TransferAgent\TransferAgent.exe" (User 'Drew')
O4 - S-1-5-21-1419752857-2663476980-47821598-1006 Startup: Deewoo.lnk = C:\WINDOWS\system32\pwinpmdm.exe (User 'Drew')
O4 - S-1-5-21-1419752857-2663476980-47821598-1006 Startup: TA_Start.lnk = C:\WINDOWS\system32\lodsrngn.exe (User 'Drew')
O4 - S-1-5-21-1419752857-2663476980-47821598-1006 User Startup: Deewoo.lnk = C:\WINDOWS\system32\pwinpmdm.exe (User 'Drew')
O4 - S-1-5-21-1419752857-2663476980-47821598-1006 User Startup: TA_Start.lnk = C:\WINDOWS\system32\lodsrngn.exe (User 'Drew')
O4 - Startup: Deewoo.lnk = C:\WINDOWS\system32\pwinpmdm.exe
O4 - Startup: TA_Start.lnk = C:\WINDOWS\system32\lodsrngn.exe
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 3.0\resources\en-US\local\search.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www2.snapfish.com/SnapfishActivia.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: dlcd_device - - C:\WINDOWS\system32\dlcdcoms.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O24 - Desktop Component 0: (no name) - http://static.realone.com/rotw/cobrands/be...er_rhapsody.jpg

--
End of file - 7656 bytes

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#2 KoanYorel

KoanYorel

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Posted 13 April 2009 - 11:38 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel

KoanYorel

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Posted 17 April 2009 - 05:22 PM

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The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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