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unable to update


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8 replies to this topic

#1 coldplay3r

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Posted 04 April 2009 - 02:01 AM

hey guys, noob here :thumbsup:

for some reason no program is able to update
this includes windows update, anit-virus programs, msn

the message is something like "invalid server or proxy setting"

"window update encountered an unknown error, code 80244019"

so........................wats up? lol
should i panic?

Edited by coldplay3r, 04 April 2009 - 02:08 AM.


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#2 DaChew

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Posted 04 April 2009 - 05:55 AM

Let's see if a proxy server was set

In IE: Tools Menu -> Internet Options -> Connections Tab ->Lan Settings > uncheck "use a proxy server" or reconfigure the Proxy server again in case you have set it previously.
In Firefox in Tools Menu -> Options... -> Advanced Tab -> Network Tab -> "Settings" under Connection.

Please reply and report whether this worked or not.

Please download Malwarebytes Anti-Malware (v1.35) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/
Chewy

No. Try not. Do... or do not. There is no try.

#3 coldplay3r

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Posted 05 April 2009 - 05:39 AM

hey

the program wont automatically start after i click finish
??????

#4 DaChew

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Posted 05 April 2009 - 06:00 AM

Please reply and report whether this worked or not.


Also please elaborate on

the program wont automatically start after i click finish


Helping someone remove or even diagnois an infection online thru a forum is a difficult task, dotting every i and crossing every t is essential

:thumbsup:
Chewy

No. Try not. Do... or do not. There is no try.

#5 coldplay3r

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Posted 05 April 2009 - 08:45 PM

no proxy setting is set


i downloaded mbam and as i said b4, i went thru the installation guide u gave me for mbam, then when i clicked finish at the end, nothing happens, i mean nothing happens at all

#6 DaChew

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Posted 05 April 2009 - 11:09 PM

Try renaming the installer to cold.com
Chewy

No. Try not. Do... or do not. There is no try.

#7 himitsu14

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Posted 07 April 2009 - 06:06 AM

Gud eve sir DaChew I've been viewing your posts about the inability to access anti-virus sites, and I was wondering what other solutions are available because I've also tried to use MBAM but still my computer cannot update its anti-virus software (AVG Free and McAfee), visit anti-virus websites including microsoft's official website and even MBAM updates.

#8 coldplay3r

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Posted 08 April 2009 - 08:42 PM

nope, nuthin :thumbsup:

#9 DaChew

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Posted 08 April 2009 - 09:47 PM

Show Hidden Folders/Files
  • Open My Computer.
  • Go to Tools > Folder Options.
  • Select the View tab.
  • Scroll down to Hidden files and folders.
  • Select Show hidden files and folders.
  • Uncheck (untick) Hide extensions of known file types.
  • Uncheck (untick) Hide protected operating system files (Recommended).
  • Click Yes when prompted.
  • Click OK.
  • Close My Computer.

Please download Malwarebytes Anti-Malware (v1.36) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/


try renaming the installer again, see if it will install in safe mode(F8)
Chewy

No. Try not. Do... or do not. There is no try.




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