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I think my computer is infected, when I start it up Windows loads and then it freezes

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3 replies to this topic

#1 bigcomputerissues


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Posted 03 April 2009 - 10:48 PM

I am not too computer savvy. I do know how to use a computer and its basic functions though. When I start my computer the whole system boots up, but once everything is loaded my computer freezes, and I cannot open anything. I have tried using ctrl + alt + delete and that has no effect on my system. Does anyone have any suggestions on where I should start to get my computer at least functioning??

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#2 Guest_Jay-P VIP_*

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Posted 04 April 2009 - 01:06 AM

Please download Malwarebytes' Anti-Malware to your desktop.

* 2X-click mbam-setup.exe and install the program.

* At the end, checkmark:

o Update Malwarebytes' Anti-Malware

o Launch Malwarebytes' Anti-Malware

* Then click Finish.

* As soon as it loads, select quick scan, then click Scan.

* When the scan is complete, click OK, then Show Results to view the results.

* Be sure that everything is checked, and click Remove Selected.

* When completed, a log will open in Notepad.

* Post the log in your next reply.

Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (i.e. Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

If mbam won't install:

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.

#3 buddy215


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Posted 04 April 2009 - 09:19 AM

bigcomputerissue...---From your post I understand you are not able to open any programs including your browser.

Suggest you run cleanup, defragment and run chkdsk from Safe Mode if you can.

Your problem may also be caused by a recently added program.

If you need help doing any of the above, post back with info on which OS, browser, and recently added program(s) are on your computer.
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#4 Guest_Jay-P VIP_*

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Posted 04 April 2009 - 10:18 AM

I would advise to disconnect your PC from the Internet if not already and run the scan first, before we diagnose hardware issues. If the scan comes back clean, then we will consider buddy's idea.

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