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Browser Redirect Virus


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4 replies to this topic

#1 El Camino

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Posted 03 April 2009 - 07:55 PM

have begun to have issues with a browser redirect in the last couple days. I typically use Firefox, but issue also exists in IE. Before finding similar posts on your site, I ran Malwarebytes and found several issues which were removed. Redirect issue still exists even though no viruses, spyware, etc are being reported. As a secondary issue, when this began occurring, my HP personal media drive stopped showing up in it's normal K: drive location and files cannot be accessed. The drive is reporting to be working correctly, Attached are DDS results. Any help would be hugely appreciated!

Attached Files


Edited by El Camino, 04 April 2009 - 01:08 PM.


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#2 KoanYorel

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Posted 13 April 2009 - 11:13 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 El Camino

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Posted 13 April 2009 - 06:38 PM

updated attachments as requested. detailed issues listed in original post. thanks again for the help!!!

Attached Files



#4 Jat90

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Posted 14 April 2009 - 05:18 AM

Hello, El Camino

Welcome to the Bleeping Computer Forums. My name is Jat, and I will be helping you with your situation.

If you do not make a reply in 5 days, we will have to close your topic.


You may want to keep the link to this topic in your favourites. Alternatively, you can click the Posted Image button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.


Since you have tried MalwareBytes' we will use a stronger tool as I see some bad entries in your log.

ComboFix

Please download ComboFix from one of these locations (If you already have it, delete it and download again):

Link 1
Link 2
Link 3

* IMPORTANT !!! Save ComboFix.exe to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Instruction can be found here
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

Note** ComboFix was designed only to be used under the supervision of a helper, not for general use.

Click on Yes, to continue scanning for malware.

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply.
- Jat90 -

If I have not responded to you within 24 hours, then please feel free to send me a message.

Posted Image

#5 Jat90

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Posted 18 April 2009 - 06:02 AM

Due to Lack of feedback, this topic is now Closed.

If you need this topic reopened, please send me a message. In your message please include the address of this thread in your request.

This applies only to the original topic starter.

Everyone else please start a new topic.
- Jat90 -

If I have not responded to you within 24 hours, then please feel free to send me a message.

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