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CiD Advertising Adware that will not go away.


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#1 Sleep Tight Tiger

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Posted 03 April 2009 - 05:36 PM

Right okay, this problem has been frustrating me for some hours now.

This is a problem that is imminent on a friend's machine, not mine, I'll explain why this would have never happend to me in a moment.

I have a friend who is not very adequate in computer functioning, lol. She, like any other 18 year old girl, likes to be able to customise things to suit her atse, colours fonts etc. She had installed the program Messenger Plus, the add on to compliment Windows Live Messenger, to be able to alter her name and make it coloured etc. Upon installation of this program it asks if you'd like to install the "sponsor" and show some support. Not knowing what this meant she toggled the tick box to install the adware program. I thought, okay, no worries, I'll just uninstall the program (thinking it would uyninstall the sponsor too, N.B. the sponsor didn't seem to be in the uninstall list in control panel). So i uninstalled Messenger Plus. Reinstalled it because she still wanted to keep this program. This time I made sure the sponsor was unchecked. Installed, and thought was fixed. She approaches me a few days later saying the problem still persists.

Now, this sponsor program is run by an organisation called CiD, this is tagged in title of whatever it is opening in IE. This sponsor randomly opens advertisem ents at unequal intervals. For e.g. it has opened 3 since I've been writing this.

Now since I couldn't find the program in the add/remove programs in control panel, and I couldn't find any suspicious processes or services in task manager, I decided to run Lavasoft Ad-Aware to see if that could pick it up. It returned malware, none of which were CiD. I removed the malware it could find, but i was still left with the one I needed to find missing. I tried a program reccomended by a friend. That also failed to find it.

So I try looking for forums with people posting the same problem. Thought I'd found one. So I did what it suggested. I altered in control panel settings to make hidden files visible including all windows and system files etc. I restarted in safe mode, and started a program called hijack this. I scanned (and logged) using this piece of software, and hightlited the particular results mentioned in the forum answer (some of them weren't there but some of them were).

After selecting the results, I clicked repair. Now I'm guessing that after this is done, the program is supposed to give back the results of the action that will be highlighted. I guessed this since in the forum it said select and delete the highlighted files or whatever. There were no such results, just a completely blank result field. So i closes the program and restarts in normal mode. This did nothing for me, which I had expected. So i found another forum, using the same method and same piece of software, except this time, what they told me to look out for and to highlight was different, this time none of the results mentioned in the forum returned in the scan.

And thats about all I have done so far. I would really like to get this problem sorted without having to reformat my friend's machine, and backup everything blah blah blah.

So if anybody could shed some light on the situation that would be great.

P.S. I also tried copying some command codes I found on a site into notepad, and saving it as a .BAT under "All files" format, then right clicking the file and running as administrator. This was supposed to reveal the program into the add/remove prgrams field in control panel but it didn't.

I also tried to use Eset online scanner, but the activex controller I had to install didn't have a publisher signature, and so IE wouldnt let me run it, I tried deactivating the setting for not accepting unknown publishers in Internet Options, however it still failed to start.


I know its a lot to take in, since I've also tried to seek help previous to this, but its really frustrating me...


Any knowledge on this would be greatly appreciated, not just by me but my friend too...


Thanks guys.


Best Regards, Jim.

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#2 rigel

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Posted 03 April 2009 - 06:59 PM

Hi Jim and welcome to BC.

Your HJT repairs probably only remove part of the problem. HJT is meant to be used by analysts that view that log as a part of the problem. Let's look into this with malwarebytes and go from there.

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 Sleep Tight Tiger

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Posted 04 April 2009 - 05:49 AM

Okay, so I did what you said, and it returned a couple of threats, both of which I had noticed in HJT and elsewhere but didn't know they were infections.

Here's the log report for the scan:

Malwarebytes' Anti-Malware 1.35
Database version: 1939
Windows 6.0.6001 Service Pack 1

04/04/2009 11:40:47
mbam-log-2009-04-04 (11-40-47).txt

Scan type: Quick Scan
Objects scanned: 60479
Time elapsed: 2 minute(s), 38 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\MODE FREE BIRD SURF (Trojan.Lop) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\ProgramData\bone kind media.j42qk0 (Trojan.Lop) -> Quarantined and deleted successfully.


By the way, thank you so much for your help. Even though it managed to get rid of some trojans, the advertisements are still automatically starting in IE.

Jim.

#4 rigel

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Posted 04 April 2009 - 08:24 PM

You have a LOP infection. The best tool for removal must be run in the HJT/malware removal forum.

Please follow this guide from step (6). Post a HJT log to the HJT forum and a Team member will be along to help you as soon as possible. You may wish to post a link back to this topic to see what was discussed thus far.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 Sleep Tight Tiger

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Posted 06 April 2009 - 07:26 PM

Rigel, your a saint! Thanks for the advice...




Much Thanks, Jim.




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