Posted 03 April 2009 - 05:36 PM
Right okay, this problem has been frustrating me for some hours now.
This is a problem that is imminent on a friend's machine, not mine, I'll explain why this would have never happend to me in a moment.
I have a friend who is not very adequate in computer functioning, lol. She, like any other 18 year old girl, likes to be able to customise things to suit her atse, colours fonts etc. She had installed the program Messenger Plus, the add on to compliment Windows Live Messenger, to be able to alter her name and make it coloured etc. Upon installation of this program it asks if you'd like to install the "sponsor" and show some support. Not knowing what this meant she toggled the tick box to install the adware program. I thought, okay, no worries, I'll just uninstall the program (thinking it would uyninstall the sponsor too, N.B. the sponsor didn't seem to be in the uninstall list in control panel). So i uninstalled Messenger Plus. Reinstalled it because she still wanted to keep this program. This time I made sure the sponsor was unchecked. Installed, and thought was fixed. She approaches me a few days later saying the problem still persists.
Now, this sponsor program is run by an organisation called CiD, this is tagged in title of whatever it is opening in IE. This sponsor randomly opens advertisem ents at unequal intervals. For e.g. it has opened 3 since I've been writing this.
Now since I couldn't find the program in the add/remove programs in control panel, and I couldn't find any suspicious processes or services in task manager, I decided to run Lavasoft Ad-Aware to see if that could pick it up. It returned malware, none of which were CiD. I removed the malware it could find, but i was still left with the one I needed to find missing. I tried a program reccomended by a friend. That also failed to find it.
So I try looking for forums with people posting the same problem. Thought I'd found one. So I did what it suggested. I altered in control panel settings to make hidden files visible including all windows and system files etc. I restarted in safe mode, and started a program called hijack this. I scanned (and logged) using this piece of software, and hightlited the particular results mentioned in the forum answer (some of them weren't there but some of them were).
After selecting the results, I clicked repair. Now I'm guessing that after this is done, the program is supposed to give back the results of the action that will be highlighted. I guessed this since in the forum it said select and delete the highlighted files or whatever. There were no such results, just a completely blank result field. So i closes the program and restarts in normal mode. This did nothing for me, which I had expected. So i found another forum, using the same method and same piece of software, except this time, what they told me to look out for and to highlight was different, this time none of the results mentioned in the forum returned in the scan.
And thats about all I have done so far. I would really like to get this problem sorted without having to reformat my friend's machine, and backup everything blah blah blah.
So if anybody could shed some light on the situation that would be great.
P.S. I also tried copying some command codes I found on a site into notepad, and saving it as a .BAT under "All files" format, then right clicking the file and running as administrator. This was supposed to reveal the program into the add/remove prgrams field in control panel but it didn't.
I also tried to use Eset online scanner, but the activex controller I had to install didn't have a publisher signature, and so IE wouldnt let me run it, I tried deactivating the setting for not accepting unknown publishers in Internet Options, however it still failed to start.
I know its a lot to take in, since I've also tried to seek help previous to this, but its really frustrating me...
Any knowledge on this would be greatly appreciated, not just by me but my friend too...
Best Regards, Jim.