Posted 03 April 2009 - 04:53 PM
I am having issues with Anti Virus tools hanging, search redirection and I can't get cmd to run. Trying to get ddr.scr to run results in a quick flash of what looks like the command prompt but then it goes away. I am currently offline with that machine due to the issues it was having, I download the dds.scr to USB stick and put in on the desktop that way.
Originally I am pretty sure I had the conficker issue as I could not update windows, then I tried to update and run the anti-virus software. That didn't work either. On the Microsoft website was a description of how to manually do the update, which required editing the registry. I did that and identified kmsvc.dll as a potential culprit. Removing that allowed me to get to update one time, however on restart, I could not again. I did run SuperAntispyware and MBAM with neither showing a problem, but the issues with redirection on searches persisted. It was taking some 6 hours or so for the scans so I have since uninstalled some of my larger programs, and reinstalled SuperAntispyware and MBAM from a clean computer when I downloaded dds.scr. I was trying to generate the two dds.scr logs to send one along, but as stated above that did not work.
So at this point I am very concerned with what is going on, and how much of my personal information could be compromised by these events. Please let me know which tools you would like me to run and what additional information could make your job easier. And BTW: Thank you in advance
Machine Dell XPS 600, Pentium D
Windows XP, SP3, Build 2600
2GB RAM, 250GB HD
On the machine are the following tools downloaded to a clean laptop and transferred to the machine via USB stick.
I haven't run all of these yet, but I have been collecting as I have been reading others' posts so they are available.