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Computer infected with malware?


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#1 felixskins

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Posted 03 April 2009 - 04:30 PM

i have a computer running windows xp and i am sure that i am infected with some kind of virus but i dont know how to go about removing it. Whenever i open up a web browser in either firefox or IE and i do a search in a search engine like google, the correct search results are returned but when i click on one of the links, my browser gets redirected to some other phony websites that have nothing to do with the search result. Does anyone know of this ever happening, any kind of help please!

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#2 rigel

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Posted 03 April 2009 - 07:05 PM

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 felixskins

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Posted 03 April 2009 - 08:41 PM

ok so i downloaded Malwarebytes and supposeably it installed correctly but i doubt it because it wont open malwarebytes, the set wouldnt start up the program and i monitored it with task manager but it was just running but not doing anything. So what i tried was restart the computer and then click on the Mslwarebytes icon manually and start it that way but it still wont. The only thing i have been able to do is use AVG Free 8.5 to scan the computer in safe mode using the command prompt. The following was the output of that:





AVG 8.5 Anti-Virus command line scanner
Copyright © 1992 - 2009 AVG Technologies
Program version 8.0.268, engine 8.0.285
Virus Database: Version 270.11.41/2040 2009-04-03

\\?\globalroot\systemroot\system32\UACcynxnxtq.dll Virus identified Win32/Cryptor Object was moved to Virus Vault.
C:\WINDOWS\system32\svchost.exe (600) Virus identified Win32/Cryptor Object was moved to Virus Vault.
\\?\globalroot\systemroot\system32\UACcynxnxtq.dll Virus identified Win32/Cryptor Object was moved to Virus Vault.
C:\Program Files\Internet Explorer\iexplore.exe (976) Virus identified Win32/Cryptor Object was moved to Virus Vault.
C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Locked file. Not tested.
C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Locked file. Not tested.
C:\Documents and Settings\Administrator\NTUSER.DAT Locked file. Not tested.
C:\Documents and Settings\Administrator\ntuser.dat.LOG Locked file. Not tested.
C:\Documents and Settings\Del Rio\Desktop\liz's laptop harddrive\Program Files\DeskAlerts\deskbar.dll Adware Generic.VOH Object was moved to Virus Vault.
C:\Documents and Settings\Del Rio\Local Settings\Temporary Internet Files\Content.IE5\F1NXTDKW\file[1].exe Trojan horse Downloader.Zlob.AJTE Object was moved to Virus Vault.
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Locked file. Not tested.
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Locked file. Not tested.
C:\Documents and Settings\NetworkService\NTUSER.DAT Locked file. Not tested.
C:\Documents and Settings\NetworkService\ntuser.dat.LOG Locked file. Not tested.
C:\pagefile.sys Locked file. Not tested.
C:\System Volume Information\ Locked file. Not tested.
C:\WINDOWS\system32\config\default Locked file. Not tested.
C:\WINDOWS\system32\config\default.LOG Locked file. Not tested.
C:\WINDOWS\system32\config\SAM Locked file. Not tested.
C:\WINDOWS\system32\config\SAM.LOG Locked file. Not tested.
C:\WINDOWS\system32\config\SECURITY Locked file. Not tested.
C:\WINDOWS\system32\config\SECURITY.LOG Locked file. Not tested.
C:\WINDOWS\system32\config\software Locked file. Not tested.
C:\WINDOWS\system32\config\software.LOG Locked file. Not tested.
C:\WINDOWS\system32\config\system Locked file. Not tested.
C:\WINDOWS\system32\config\system.LOG Locked file. Not tested.

------------------------------------------------------------
Objects scanned : 249577
Found infections : 5
Found PUPs : 1
Healed infections : 5
Healed PUPs : 1
Warnings : 0
------------------------------------------------------------

#4 felixskins

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Posted 03 April 2009 - 09:14 PM

this is symptoms of this virus is that, it makes the computer slow, doesnt let me properly install programs, and when i do a search on a google or something it returns the right search results but when you click on a link it returns the wrong websites. The wierd thing about that last symptom is that if i type in the site on the url it will go to the right website its only when clicking on a search link that it does this redirecting stuff.

#5 rigel

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Posted 03 April 2009 - 09:49 PM

Ok... Our next step is Dr.WebCureit

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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