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Help Please: I cant get ComboFix to run


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#1 Marc4473

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Posted 03 April 2009 - 02:44 PM

My AVG v8 has found a windowsclick.com (UACd.sys Trojan) infection. I have downloaded ComboFix and disabled the AVG resident shield. When I try to run ComboFix.exe from my desktop, my cursor arrow turns to an hourglass for a few seconds then returns to an arrow and nothing else happens.

How should I get ComboFix to run?

Any help is appreciated.......Marc

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#2 rigel

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Posted 03 April 2009 - 03:22 PM

Hi Marc,

First the canned speech...

Please note the message text in blue at the top of this forum.

ComboFix is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert", NOT for private use. Please read Combofix's Disclaimer. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.

With that said, I recommend you posting a DSS log to our malware forum where a trained tech can assist you. Advice outside of that forum regarding ComboFix logs or usage is strictly forbidden. Please follow this guide from step (6). Post a DSS log to the HJT forum and a Team member will be along to help you as soon as possible. You may wish to post a link back to this topic to see what was discussed thus far.

If you need any help with the guide, please let me know.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 Orange Blossom

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Posted 03 April 2009 - 11:24 PM

Hello Marc4473,

Now that you have a log posted here: http://www.bleepingcomputer.com/forums/t/216539/windowsclickcom-uacdsys-trojan-infection/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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