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blue screen error


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#1 5h0r7y

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Posted 03 April 2009 - 01:17 PM

Hi, i ran through that "How to receive help diagnosing Blue Screens and Windows crashes" guide and got this and was wondering if anyone could shed some light


Microsoft ® Windows Debugger Version 6.11.0001.404 X86
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\New Folder (2)\Mini040309-02.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 2600.xpsp_sp3_gdr.080814-1236
Machine Name:
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055d720
Debug session time: Fri Apr 3 18:36:03.125 2009 (GMT+1)
System Uptime: 0 days 4:24:36.881
Loading Kernel Symbols
...............................................................
............................................................
Loading User Symbols
Loading unloaded module list
.................
Unable to load image nv4_disp.dll, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nv4_disp.dll
*** ERROR: Module load completed but symbols could not be loaded for nv4_disp.dll
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, bfb2c1a2, b6071acc, 0}

Probably caused by : nv4_disp.dll ( nv4_disp+1571a2 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: bfb2c1a2, The address that the exception occurred at
Arg3: b6071acc, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
nv4_disp+1571a2
bfb2c1a2 c70482ffffffff mov dword ptr [edx+eax*4],0FFFFFFFFh

TRAP_FRAME: b6071acc -- (.trap 0xffffffffb6071acc)
ErrCode = 00000002
eax=e4fdb024 ebx=ffffffff ecx=e6c00040 edx=e28001c0 esi=e2800140 edi=ffffffe8
eip=bfb2c1a2 esp=b6071b40 ebp=e56fca80 iopl=0 nv up ei ng nz ac po cy
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010293
nv4_disp+0x1571a2:
bfb2c1a2 c70482ffffffff mov dword ptr [edx+eax*4],0FFFFFFFFh ds:0023:7676c250=????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 2

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0x8E

PROCESS_NAME: FSClientr.exe

LAST_CONTROL_TRANSFER: from bf961b98 to bfb2c1a2

STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
b6071c2c bf961b98 b6071ce4 00000020 000018d3 nv4_disp+0x1571a2
b6071c68 bf9c3663 b6071ce4 b6071d64 0012f2dc win32k!WatchdogDdDrawPrimitives2+0x4e
b6071d40 8054162c 04400366 04400365 0017f1c0 dxg!DxD3dDrawPrimitives2+0x1b9
b6071d40 7c90e4f4 04400366 04400365 0017f1c0 nt!KiFastCallEntry+0xfc
0012f2ec 00000000 00000000 00000000 00000000 0x7c90e4f4


STACK_COMMAND: kb

FOLLOWUP_IP:
nv4_disp+1571a2
bfb2c1a2 c70482ffffffff mov dword ptr [edx+eax*4],0FFFFFFFFh

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: nv4_disp+1571a2

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nv4_disp

IMAGE_NAME: nv4_disp.dll

DEBUG_FLR_IMAGE_TIMESTAMP: 48ebd26f

FAILURE_BUCKET_ID: 0x8E_nv4_disp+1571a2

BUCKET_ID: 0x8E_nv4_disp+1571a2

Followup: MachineOwner
---------

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#2 hamluis

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Posted 03 April 2009 - 01:42 PM

I'm not a wizard at reading/interpreting these reports (or anything else) :thumbsup:, but nv4_disp.dll is one of the files for your video driver.

So I would go to Device Manager, uninstall those drivers...reboot and then reinstall the video drivers.

Related post: http://forums.nvidia.com/index.php?showtopic=31321

Louis

#3 5h0r7y

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Posted 03 April 2009 - 01:57 PM

thanks a lot ill try it

#4 5h0r7y

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Posted 04 April 2009 - 05:13 AM

i did that and still the same nv4_disp.dll came up

#5 hamluis

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Posted 04 April 2009 - 10:05 AM

Sorry...that was my one bright hopeful idea...let's see if someone really knows what's up.

Louis




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