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Virus won't let me download updates


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14 replies to this topic

#1 Gatorade96

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Posted 03 April 2009 - 09:25 AM

Windows XP last update within the last two months.

OK. Somehow my wife used my computer and now there is a virus. It seemed like some sort of pop up with ads. I was at work and she called saying she had to reinstall Norton because it was uninstalled. The copy of Norton was one that I hadn't used in a while. I had been using some other antivirus programs. So a little bit of knowledge is a bad thing. She uninstalls Norton. Now all the antivirus programs I had are disabled. I downloaded AVG and installed that with no problem. However when I went to do the first update it said I was not connected to the internet. Late night so I just shut down and went to bed. Today I get up and try to download the updates but it says the same thing. I ran AVG and it found nothing wrong. I know there is something because it still gets popups and now I can't get online. Firefox and Explorer both load up but when I try to go to a site it says I am not online. I am on another computer in the house and am wireless to the router that the problem computer is hard wired to so I know the router is working and can get online. I guess what I need to do is get something that I can scan the problem computer with without needing to get updates. Anyone have any ideas?

Thanks
Charlie

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#2 garmanma

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Posted 03 April 2009 - 06:06 PM

I had been using some other antivirus programs.


You should only have one AV at a time

--------------------------

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
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#3 Gatorade96

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Posted 03 April 2009 - 07:29 PM

Hey Mark, thanks for putting me in the correct forum. I Downloaded the what you asked to a usb drive and copied it on to the infected computer. The result was the same. The program was not able to download an update because it could not connect to the internet. I am running the scan anyway and I see it already found some infected items so it is doing something more than when I ran AVG. Maybe Malwarebytes that I downloaded was up to date and it will take care of it. I hope so. When the scan is finished I will reply back.

#4 Gatorade96

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Posted 04 April 2009 - 08:27 AM

OK. My log is below. It found some infections and cleaned some of them but I am still not able to get online on that computer to download the updates. I am on a clean computer that is on the same network so I know the network is working fine. I just need to get the infected computer online to download some fixes. Is it possible it is actually online but the browsers are not connecting? Maybe not because Malware would be able to connect without a browser correct? Please take a look and let me know what you see. I think Malware said the version I downloaded was last updated 3/25/09 so it seems pretty up to date.

<Edit> While looking over the log it looks like the virus did shut off the firewall, updates and antivirus.

Folders Infected: 0
Files Infected: 8

Memory Processes Infected:
C:\WINDOWS\system32\jushed.exe (Trojan.Vundo) -> Unloaded process successfully.

Memory Modules Infected:
C:\WINDOWS\system32\lenasoyu.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\togojaze.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\kehuseju.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\davapefu.dll (Trojan.Vundo.H) -> Delete on reboot.
c:\WINDOWS\system32\fuvivuki.dll (Trojan.Vundo.H) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{99905bdf-38bb-47d5-8be3-09184e67c815} (Trojan.Vundo.H) -> Delete on reboot.
HKEY_CLASSES_ROOT\CLSID\{99905bdf-38bb-47d5-8be3-09184e67c815} (Trojan.Vundo.H) -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{99905bdf-38bb-47d5-8be3-09184e67c815} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{ec43e3fd-5c60-46a6-97d7-e0b85dbdd6c4} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9522b3fb-7a2b-4646-8af6-36e7f593073c} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\contim (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\dslcnnct (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\10def9ad (Trojan.Vundo.H) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\cpm13edca31 (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\hamuwupogu (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler\{ec43e3fd-5c60-46a6-97d7-e0b85dbdd6c4} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\ssodl (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\sunjavaupdatesched v3.3 (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Trojan.Vundo.H) -> Data: c:\windows\system32\davapefu.dll -> Delete on reboot.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\LSA\Notification Packages (Trojan.Vundo.H) -> Data: c:\windows\system32\davapefu.dll -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Trojan.Vundo.H) -> Data: system32\davapefu.dll -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Trojan.Vundo.H) -> Data: c:\windows\system32\fuvivuki.dll -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Trojan.Vundo.H) -> Data: system32\fuvivuki.dll -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\lenasoyu.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\uyosanel.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\fuvivuki.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\togojaze.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\kehuseju.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\davapefu.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\jre.exe (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\jushed.exe (Trojan.Vundo) -> Quarantined and deleted successfully.

Edited by Gatorade96, 04 April 2009 - 08:29 AM.


#5 garmanma

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Posted 04 April 2009 - 05:06 PM

Have you rebooted the computer? If not, please do so and run it again. This time select a full scan

Can you access Safe mode w/networking?
When you turn it on, after the original black and white screen start tapping the F8 key. A screen should come up with a list of options for safe mode
Mark
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Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#6 Gatorade96

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Posted 04 April 2009 - 08:32 PM

OK. Here is my full scan log. Shows as clean but still not able to connect to internet on infected computer. Yes I was able to hit F8 and boot up in Safe Mode with Networking. Let me know what next to do!

Malwarebytes' Anti-Malware 1.35
Database version: 1904
Windows 5.1.2600 Service Pack 3

4/4/2009 9:26:56 PM
mbam-log-2009-04-04 (21-26-56).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 198415
Time elapsed: 1 hour(s), 1 minute(s), 34 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#7 garmanma

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Posted 05 April 2009 - 01:22 PM

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#8 Gatorade96

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Posted 05 April 2009 - 02:31 PM

Hey Mark, so I do those downloads using Safe Mode with Networking? Because I still can't get to a browser during regular start up. I am at work but should be home by 6 EST to try and download the two item you said. I was able to get Malwarebytes updated using Safe Mode with networking. I re-ran that scan and it found and removed two more items than the previous scan.

#9 garmanma

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Posted 05 April 2009 - 08:33 PM

so I do those downloads using Safe Mode with Networking?


Any way you are able to

Edited by garmanma, 05 April 2009 - 08:34 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#10 Gatorade96

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Posted 06 April 2009 - 06:54 AM

OK Mark, here is my SuperAntiSpyware Log


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/06/2009 at 02:40 AM

Application Version : 4.26.1000

Core Rules Database Version : 3829
Trace Rules Database Version: 1785

Scan type : Complete Scan
Total Scan Time : 05:30:08

Memory items scanned : 219
Memory threats detected : 0
Registry items scanned : 6869
Registry threats detected : 1
File items scanned : 97544
File threats detected : 0

Rogue.Component/Trace
HKU\S-1-5-21-3238196328-821138196-3456705004-1003\Software\Microsoft\FIAS4057

#11 garmanma

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Posted 06 April 2009 - 03:13 PM

HKU\S-1-5-21-3238196328-821138196-3456705004-1003\Software\Microsoft\FIAS4057


Trojan. Virtumonde modifies the Windows Internet connection mechanism and display various pop-up advertisements.
-----------------------------------------------------------------


Full tutorial:
http://www.bleepingcomputer.com/forums/t/131299/how-to-use-sdfix/


Please print out and follow these instructions: "How to use SDFix".
When using this tool, you must use the Administrator's account or an account with "Administrative rights"[list]
[*]Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
[*]Please be patient as the scan may take up to 20 minutes to complete.
[*]When the process is complete, the SDFix report log will open in Notepad and automatically be saved in the SDFix folder as Report.txt.
[*]If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
[*]The SDFix report log (Report.txt) will open in Notepad and automatically be saved in the SDFix folder.
[*]Please copy and paste the contents of Report.txt in your next reply.
[*]Be sure to re-enable you anti-virus and and other security programs before connecting t
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#12 Gatorade96

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Posted 06 April 2009 - 08:00 PM

Hey Mark, here is the log from SDFix


SDFix: Version 1.240
Run by Owner on Mon 04/06/2009 at 08:44 PM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

No Trojan Files Found






Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-04-06 20:52:19
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Microsoft ActiveSync\\rapimgr.exe"="C:\\Program Files\\Microsoft ActiveSync\\rapimgr.exe:*:Enabled:ActiveSync RAPI Manager"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"

Remaining Files :



Files with Hidden Attributes :

Fri 27 May 2005 0 ..SH. --- "C:\WINDOWS\SMINST\HPCD.sys"
Mon 21 Jul 1997 1,045,776 ..SH. --- "C:\WINDOWS\system32\Msjet35.dll"
Mon 23 Jun 1997 123,664 ..SH. --- "C:\WINDOWS\system32\Msjint35.dll"
Mon 23 Jun 1997 24,848 ..SH. --- "C:\WINDOWS\system32\Msjter35.dll"
Mon 23 Jun 1997 252,176 ..SH. --- "C:\WINDOWS\system32\Msrd2x35.dll"
Mon 23 Jun 1997 287,504 ..SH. --- "C:\WINDOWS\system32\Msxbse35.dll"
Thu 22 May 2008 4,348 ..SH. --- "C:\Documents and Settings\All Users\DRM\DRMv1.bak"
Wed 28 Jul 2004 1,949,696 ...HR --- "C:\Program Files\Microsoft Works Suite 2005\Setup\launcher.exe"
Sun 25 Jul 2004 53,760 ...HR --- "C:\Program Files\Microsoft Works Suite 2005\Setup\mnyinsta.dll"
Sat 12 Jun 2004 94,208 ...HR --- "C:\Program Files\Microsoft Works Suite 2005\Setup\rmvsuite.exe"
Fri 2 Jul 2004 35,328 ...HR --- "C:\Program Files\Microsoft Works Suite 2005\Setup\setuplng.dll"
Fri 21 Nov 2003 20,480 ...HR --- "C:\Program Files\Microsoft Works Suite 2005\Setup\unregwtr.exe"
Wed 6 Dec 2006 0 A.SH. --- "C:\Documents and Settings\All Users\DRM\Cache\Indiv01.tmp"
Mon 13 Nov 2006 319,456 ...H. --- "C:\Program Files\Common Files\Motorola Shared\MotPCSDrivers\difxapi.dll"
Mon 28 Jul 2008 295,936 ...H. --- "C:\Documents and Settings\Owner\Application Data\Microsoft\Word\~WRL0004.tmp"
Tue 29 Aug 2006 176,128 ...H. --- "C:\Documents and Settings\Owner\Application Data\Microsoft\Word\~WRL0005.tmp"
Mon 29 Sep 2008 307,200 ...H. --- "C:\Documents and Settings\Owner\Application Data\Microsoft\Word\~WRL0312.tmp"
Sun 7 Sep 2008 305,664 ...H. --- "C:\Documents and Settings\Owner\Application Data\Microsoft\Word\~WRL0920.tmp"
Tue 16 Sep 2008 297,984 ...H. --- "C:\Documents and Settings\Owner\Application Data\Microsoft\Word\~WRL1136.tmp"
Fri 17 Aug 2007 228,864 ...H. --- "C:\Documents and Settings\Owner\Application Data\Microsoft\Word\~WRL1708.tmp"
Sun 7 Sep 2008 305,152 ...H. --- "C:\Documents and Settings\Owner\Application Data\Microsoft\Word\~WRL2644.tmp"
Thu 2 Oct 2008 308,224 ...H. --- "C:\Documents and Settings\Owner\Application Data\Microsoft\Word\~WRL3583.tmp"
Mon 12 Feb 2007 3,096,576 A..H. --- "C:\Documents and Settings\Owner\Application Data\U3\temp\Launchpad Removal.exe"

Finished!

#13 garmanma

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Posted 07 April 2009 - 05:40 PM

I believe you should submit a hjt log
If you have any problem doing so, following the guide, post back and I'll help you out

----------------------------------

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Our volunteers are extremely busy at the moment, so it will take some time for a response
Please be patient and good luck

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#14 Gatorade96

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Posted 08 April 2009 - 11:06 AM

I believe you should submit a hjt log
If you have any problem doing so, following the guide, post back and I'll help you out

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Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Our volunteers are extremely busy at the moment, so it will take some time for a response
Please be patient and good luck



Thanks for all your help Mark. I posted over there so I guess they will pick up from here.

Thanks again and good luck with kicking the smoking habit! It can be tough but is better in the long run.

Charlie

#15 garmanma

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Posted 08 April 2009 - 05:04 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.


To avoid confusion, I am closing this topic.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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