Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Vundo infected......


  • This topic is locked This topic is locked
2 replies to this topic

#1 Nycist

Nycist

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:11:33 PM

Posted 03 April 2009 - 08:42 AM

Ive been receiving help on how to remove vundo from my computer in the "Am I infected? What do I do?" forum. I was recently instructed to create a topic here so that i could receive additional instruction. Topic referenced is here: http://www.bleepingcomputer.com/forums/t/215120/the-infamous-vundo/ ~ OB

I have tried removing vundo many times before on my own using CCleaner and Adaware....even searching my hard drive endlessly for the files that Mcafee said were infected. No luck. Then i came to this site. I used Super Anitspyware and Mbam per my instructions from another helper to try to get rid of vundo.

Here are my DDS logs:


DDS (Ver_09-03-16.01) - NTFSx86
Run by Colleen at 9:17:47.07 on Fri 04/03/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.510.156 [GMT -4:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated)
FW: McAfee Personal Firewall *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\WINDOWS\Logi_MwX.Exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\PROGRA~1\MICROS~2\rapimgr.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\fxssvc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Documents and Settings\Colleen\Desktop\dds.scr

============== Pseudo HJT Report ===============

uWindow Title = Windows Internet Explorer provided by Yahoo!
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn2\yt.dll
BHO: Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn2\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: McAfee Phishing Filter: {27b4851a-3207-45a2-b947-be8afe6163ab} - c:\progra~1\mcafee\msk\mskapbho.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\progra~1\mcafee\viruss~1\scriptsn.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Windows Live Toolbar Helper: {bdbd1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
BHO: 1 (0x1) - No File
BHO: EpsonToolBandKicker Class: {e99421fb-68dd-40f0-b4ac-b7027cae2f1a} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn2\yt.dll
TB: EPSON Web-To-Page: {ee5d279f-081b-4404-994d-c6b60aaeba6d} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll
TB: Windows Live Toolbar: {bdad1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [H/PC Connection Agent] "c:\program files\microsoft activesync\wcescomm.exe"
uRun: [Aim6] "c:\program files\aim6\aim6.exe" /d locale=en-US ee://aol/imApp
uRun: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "c:\program files\common files\ahead\lib\NMBgMonitor.exe"
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Logitech Utility] Logi_MwX.Exe
mRun: [EPSON Stylus CX7800 Series] c:\windows\system32\spool\drivers\w32x86\3\E_FATIAFA.EXE /P26 "EPSON Stylus CX7800 Series" /O5 "LPT1:" /M "Stylus CX7800"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [StorageGuard] "c:\program files\common files\sonic\update manager\sgtray.exe" /r
mRun: [Ad-Watch] c:\program files\lavasoft\ad-aware\AAWTray.exe
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
IE: &Windows Live Search - c:\program files\windows live toolbar\msntb.dll/search.htm
IE: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office11\EXCEL.EXE/3000
IE: {d9288080-1baa-4bc4-9cf8-a92d743db949} - c:\documents and settings\candacey\start menu\programs\imvu\imvu\Run IMVU.lnk
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {F4430FE8-2638-42e5-B849-800749B94EED} - c:\program files\partygaming.net\partypokernet\RunPF.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\micros~2\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\micros~2\INetRepl.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {95D88B35-A521-472B-A182-BB1A98356421} - hxxp://asp.mathxl.com/books/_Players/PearsonInstallAsst2.cab
DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E6D23284-0E9B-417D-A782-03E4487FC947} - hxxp://asp.mathxl.com/books/_Players/MathPlayer.cab
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: igfxcui - igfxsrvc.dll
AppInit_DLLs: c:\windows\system32\rotawugo.dll sinjmj.dll jishcg.dll c:\windows\system32\janobiya.dll dgrwfd.dll c:\windows\system32\vamibedi.dll c:\windows\system32\mayonibe.dll c:\windows\system32\hukovefo.dll c:\windows\system32\jazukimo.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
LSA: Authentication Packages = msv1_0 nwprovau
LSA: Notification Packages = scecli c:\windows\system32\rotawugo.dll c:\windows\system32\vamibedi.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\colleen\applic~1\mozilla\firefox\profiles\x1bs1wwr.default\
FF - prefs.js: browser.search.defaulturl - hxxp://slirsredirect.search.aol.com/redirector/sredir?sredir=2706&query={searchTerms}&invocationType=tb50fftrie7
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://my.yahoo.com/?.home=ytff
FF - prefs.js: keyword.URL - hxxp://search.aol.com/aolcom/search?invocationType=tb50fftrab&query=
FF - component: c:\documents and settings\colleen\application data\mozilla\firefox\profiles\x1bs1wwr.default\extensions\{7affbfae-c4e2-4915-8c0f-00fa3ec610a1}\components\WinampPlayer.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npclntax_ZangoSA.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npmnqmp07010901.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npmozax.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npunagi2.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll

---- FIREFOX POLICIES ----
FF - user.js: dom.disable_open_during_load - true // Popupblocker control handled by McAfee Privacy Service

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-3-20 64160]
R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2008-8-7 213640]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2009-3-23 9968]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2009-3-23 72944]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-3-9 951632]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2008-8-7 359952]
R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2008-8-7 144704]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-11-1 24652]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2008-8-7 606736]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2008-8-7 79304]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2008-8-7 35272]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2008-8-7 40552]
S3 Ad-Watch Connect Filter;Ad-Watch Connect Kernel Filter;\??\c:\windows\system32\drivers\nsdriver.sys --> c:\windows\system32\drivers\NSDriver.sys [?]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2008-8-7 34216]
S3 motccgp;Motorola USB Composite Device Driver;c:\windows\system32\drivers\motccgp.sys [2008-6-15 18176]
S3 motccgpfl;MotCcgpFlService;c:\windows\system32\drivers\motccgpfl.sys [2008-4-19 7680]
S3 MotDev;Motorola Inc. USB Device;c:\windows\system32\drivers\motodrv.sys [2008-6-15 42112]
S3 motport;Motorola USB Diagnostic Port;c:\windows\system32\drivers\motport.sys [2008-10-8 23680]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2009-3-23 7408]

=============== Created Last 30 ================

2009-04-02 19:39 116,224 ac------ c:\windows\system32\dllcache\xrxwiadr.dll
2009-04-02 19:39 23,040 ac------ c:\windows\system32\dllcache\xrxwbtmp.dll
2009-04-02 19:39 27,648 ac------ c:\windows\system32\dllcache\xrxftplt.exe
2009-04-02 19:39 18,944 ac------ c:\windows\system32\dllcache\xrxscnui.dll
2009-04-02 19:39 4,608 ac------ c:\windows\system32\dllcache\xrxflnch.exe
2009-04-02 19:37 33,599 ac------ c:\windows\system32\dllcache\watv04nt.sys
2009-04-02 19:36 230,912 ac------ c:\windows\system32\dllcache\tosdvd03.sys
2009-04-02 19:35 147,200 ac------ c:\windows\system32\dllcache\smidispb.dll
2009-04-02 19:34 43,904 ac------ c:\windows\system32\dllcache\sbp2port.sys
2009-04-02 19:33 128,286 ac------ c:\windows\system32\dllcache\ptserli.sys
2009-04-02 19:32 9,344 ac------ c:\windows\system32\dllcache\ntapm.sys
2009-04-02 19:31 16,128 ac------ c:\windows\system32\dllcache\modemcsa.sys
2009-04-02 19:30 14,592 ac------ c:\windows\system32\dllcache\kbdhid.sys
2009-04-02 19:29 702,845 ac------ c:\windows\system32\dllcache\i81xdnt5.dll
2009-04-02 19:28 444,416 ac------ c:\windows\system32\dllcache\fpcibase.sys
2009-04-02 19:27 29,696 ac------ c:\windows\system32\dllcache\dm9pci5.sys
2009-04-02 19:26 170,880 ac------ c:\windows\system32\dllcache\cl546x.dll
2009-04-02 19:25 60,416 ac------ c:\windows\system32\dllcache\brserwdm.sys
2009-04-02 19:24 27,678 ac------ c:\windows\system32\dllcache\ali5261.sys
2009-04-01 13:40 --d----- c:\program files\common files\Wise Installation Wizard
2009-03-31 13:32 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-03-31 13:32 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-03-31 13:32 --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-03-31 13:32 --d----- c:\program files\Malwarebytes' Anti-Malware
2009-03-29 23:55 --d----- c:\docume~1\colleen\applic~1\Spyware Terminator
2009-03-29 15:28 --d----- C:\ProgramData
2009-03-29 15:28 --d----- c:\program files\Angle Interactive
2009-03-29 14:18 --d----- c:\program files\CCleaner
2009-03-28 22:09 142,592 a------- c:\windows\system32\drivers\sp_rsdrv2.sys
2009-03-28 22:09 --d----- c:\docume~1\alluse~1\applic~1\Spyware Terminator
2009-03-28 22:09 --d----- c:\program files\Spyware Terminator
2009-03-24 19:28 15,688 a------- c:\windows\system32\lsdelete.exe
2009-03-24 19:09 --d----- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2009-03-24 19:08 --d----- c:\program files\SUPERAntiSpyware
2009-03-22 22:17 1,623 a------- c:\windows\win.tmp
2009-03-22 22:17 458 a------- c:\windows\system.tmp
2009-03-20 18:01 64,160 a------- c:\windows\system32\drivers\Lbd.sys
2009-03-20 17:55 223,232 a------- c:\windows\system32\sqlite3.dll
2009-03-20 17:55 36,864 a------- c:\windows\system32\ascbalon.dll
2009-03-20 17:55 20,480 a------- c:\windows\system32\SysRestore.dll
2009-03-20 17:55 208,896 a------- c:\windows\system32\ConTest.dll
2009-03-20 17:55 86,016 a------- c:\windows\system32\SQLiteWrapper.dll
2009-03-20 17:52 -cd-h--- c:\docume~1\alluse~1\applic~1\{7972B2E5-3E09-4E5E-81B7-FE5819D6772F}
2009-03-18 20:51 0 a---h--- c:\windows\system32\drivers\Msft_Kernel_motport_01005.Wdf
2009-03-16 14:20 107,368 a------- c:\windows\system32\GEARAspi.dll
2009-03-16 14:20 23,848 a------- c:\windows\system32\drivers\GEARAspiWDM.sys
2009-03-16 14:19 --d----- c:\program files\iPod
2009-03-16 14:19 --d----- c:\program files\iTunes
2009-03-16 14:19 --d----- c:\docume~1\alluse~1\applic~1\{00D89592-F643-4D8D-8F0F-AFAE0F14D4C3}
2009-03-16 14:18 --d----- c:\program files\Bonjour
2009-03-16 14:16 54,156 a---h--- c:\windows\QTFont.qfn
2009-03-16 14:16 1,409 a------- c:\windows\QTFont.for

==================== Find3M ====================

2009-03-30 10:50 80,896 a------- c:\windows\system32\vuvimuwe.dll.ren
2009-03-29 13:23 86,528 a------- c:\windows\system32\mayonibe.dll.ren
2009-03-28 20:54 81,408 a------- c:\windows\system32\yuhunapi.dll.ren
2009-02-09 07:13 1,846,784 a------- c:\windows\system32\win32k.sys
2008-06-16 20:04 56,912 a------- c:\documents and settings\colleen\g2mdlhlpx.exe
2006-08-28 18:33 175,104 a------- c:\program files\Business_Card_4.zdl
2006-08-28 18:31 53,955,480 a------- c:\program files\DesignPro5_2_Limited.exe
2006-07-12 15:19 16,125,224 a------- c:\program files\Install_Messenger.exe
2006-07-06 11:16 359,112 a------- c:\program files\LimeWireWin.exe
2006-07-04 18:18 23,510,720 ac------ c:\program files\dotnetfx.exe
2006-07-04 17:53 788 ac------ c:\program files\common files\Windows Media Player.lnk
2006-07-04 17:49 24,070,456 ac------ c:\program files\wmp11-windowsxp-x86-enu.exe
2008-09-05 00:40 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008090520080906\index.dat

============= FINISH: 9:29:56.00 ===============

Edited by Orange Blossom, 03 April 2009 - 02:24 PM.


BC AdBot (Login to Remove)

 


#2 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,911 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:11:33 PM

Posted 11 April 2009 - 04:29 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. You can find information on A/V control HERE

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,911 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:11:33 PM

Posted 18 April 2009 - 02:28 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please start a new topic.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users