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CD ROM won't read anything


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5 replies to this topic

#1 Kauaiguy58

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Posted 03 April 2009 - 02:42 AM

CD ROM drive doesn't respond to disc being inserted, yet device manager says it's fine??

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#2 Mandeep Sandhu

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Posted 03 April 2009 - 04:23 AM

Hi if the CD Rom is not working, Try to open it carefully and clean its lence with a soft cloth (But remember it will be hard for your self to close it again so be careful, If it is make by samsung you will be got a big trouble to close it so be careful and open it with cool mind) or use a lence cleaner disk (without open it). If the problem will not solve, you may have to change your cd rom.

#3 Smithsam

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Posted 03 April 2009 - 05:05 AM

Try going to the website of the drive and see if there is a firmware upgrade for the drive. This may fix the issue and allow for better support in the future.

Or
try this Microsoft Link
http://support.microsoft.com/kb/314060

#4 Platypus

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Posted 03 April 2009 - 07:11 AM

When Device Manager says a device is working correctly, that means it responds correctly to commands from the driver.

I assume you mean the drive cannot read the contents of any discs, to display in My Computer etc?

The best first test to try is set the drive as first boot device in the BIOS setup, and try to boot from a bootable CD such as a Windows install CD or a Linux Live CD like you may find as a computer magazine cover disk.

If the drive cannot read the CD to boot from, then the drive is faulty, or possibly needs a laser lens clean as Mandeep has suggested. If cleaning doesn't enable to drive to read the CD, then usually the laser has failed, and the drive needs replacing. If the drive is faulty, it's better to find this out before spending time trying other measures.
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#5 Kauaiguy58

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Posted 03 April 2009 - 11:59 AM

Thanks guys,

still no luck with this...can Platypus tell me how to set this drive as first boot device please...

#6 Platypus

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Posted 05 April 2009 - 04:53 AM

Normally at boot-up you'll see on screen a prompt to press a key to enter the BIOS setup - something like "Press Esc for Setup". While this is displayed, press that key and in the BIOS setup screen, find where you can specify the order of boot devices. The option may be called something like Boot Options, Boot Sequence etc.

On some systems you can press a key at boot to choose the boot device for just that boot - on my laptop it's F9.
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