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First post for help


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#1 shelk

shelk

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Posted 15 June 2005 - 05:24 PM

First post for help. Below is a Hijack this log of a computer I am trying to clean up. This is my first post, please let me know if I am doing anything wrong with my post, and thanks for any help I can get.
shelk

Logfile of HijackThis v1.99.1
Scan saved at 5:48:54 PM, on 6/15/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\comjsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe
C:\Program Files\support.com\bin\tgcmd.exe
C:\program files\tvs\tvs_b.exe
C:\WINDOWS\fzgoenc.EXE
C:\WINDOWS\fzgodll.exe
C:\Program Files\Dell AIO Printer A940\dlbabmon.exe
C:\Program Files\HIJACK_THIS\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://w-find.com/sp.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://w-find.com/index.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://w-find.com/index.htm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://w-find.com/sp.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://w-find.com/index.htm
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
R3 - URLSearchHook: (no name) - _{CA0E28FA-1AFD-4C21-A8DC-70EB5BE2F076} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {0AD937E7-2F37-4873-A05E-548A67EF1D0E} - (no file)
O2 - BHO: (no name) - {4A25D449-2BAA-4426-A992-D18CA70CF5A9} - C:\WINDOWS\SYSTEM32\1002b.dll
O2 - BHO: inExplorer Search - {4E7BD74F-2B8D-469E-8AA5-A930F887B531} - C:\PROGRA~1\INEXPL~1\INEXPL~1.DLL (file missing)
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: FlashEnhancer Ext - {5EDB03AF-0341-4e96-9E9B-3171522E4BAF} - c:\Program Files\Fla\fla.dll
O2 - BHO: BHOmodObj Class - {7F6828CA-9E42-462C-BC60-418C8144012C} - c:\windows\system\BHOmod.dll
O2 - BHO: Xbrowse Class - {83DC91DB-7896-43E3-B34D-A7D043F16BB1} - C:\Documents and Settings\All Users\Application Data\RDSA\rdsa.dll
O2 - BHO: FlashEnhancer Extnder - {A749B4BC-7621-4a80-9220-D0A283367DD5} - c:\Program Files\Fln\fln.dll (file missing)
O2 - BHO: (no name) - {A8AB6869-70A0-5CD8-A9A8-A1687C861AB0} - C:\DOCUME~1\PATTIE~1\APPLIC~1\ADMINP~1\dumb mess.exe (file missing)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: inExplorer Search - {4E7BD74F-2B8D-469E-8AA5-A930F887B531} - C:\PROGRA~1\INEXPL~1\INEXPL~1.DLL (file missing)
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [Dell AIO Printer A940] "C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe"
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\support.com\bin\tgcmd.exe" /server /startmonitor /deaf
O4 - HKLM\..\Run: [TVS_B] C:\program files\tvs\tvs_b.exe
O4 - HKLM\..\Run: [fzgoenc] C:\WINDOWS\fzgoenc.EXE
O4 - HKLM\..\Run: [fzgodll] C:\WINDOWS\fzgodll.exe
O4 - HKLM\..\Run: [Sysnet] C:\Documents and Settings\Patti Elliott\Desktop\snuninst.exe
O4 - HKLM\..\RunOnce: [tvs_re] c:\Program Files\Common Files\Java\tvs_re_inst.exe
O4 - HKLM\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe
O4 - HKLM\..\RunOnce: [pckmq70.exe] C:\WINDOWS\system32\pckmq70.exe /k
O4 - HKCU\..\Run: [xmvgatp] c:\windows\dcphqxr.exe
O4 - HKCU\..\Run: [pxrtsuu] c:\windows\dcphqxr.exe
O4 - HKCU\..\Run: [qjpsbov] c:\windows\ldwntop.exe
O4 - HKCU\..\Run: [mmxoasl] c:\windows\ldwntop.exe
O4 - HKCU\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe
O4 - HKCU\..\RunOnce: [pckmq70.exe] C:\WINDOWS\system32\pckmq70.exe /k
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://activation.rr.com/install/download/tgctlcm.cab
O16 - DPF: {0122955E-1FB0-11D2-A238-006097FAEE8B} (CscClnt Class) - http://205.159.125.199/central/02030106/cc...everContent.cab
O16 - DPF: {0E77EC62-2EF4-17F1-F48D-72810A33839B} - http://69.50.182.94/1/gdnUS1882.exe
O16 - DPF: {1D0D9077-3798-49BB-9058-393499174D5D} - file://c:\counter.cab
O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540006} (CInstall Class) - http://www.errorguard.com/installation/Install.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/m...84/mcinsctl.cab
O16 - DPF: {68B3AAFD-10E8-5778-8574-1B8071F62AE4} - http://69.50.182.94/1/rdgUS1882.exe
O16 - DPF: {73C411E6-0748-29CC-3C2E-6A2B707E3627} - http://69.50.182.94/1/rdgUS1882.exe
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/m...,21/mcgdmgr.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O21 - SSODL: NTDBGTOOL - {0EEEF2D4-920E-4219-A2B8-AFD77AC3A3C2} - C:\WINDOWS\system32\dwwibdla.dll
O23 - Service: Trace network connections (ACCRA) - Unknown owner - C:\WINDOWS\system32\mocih.exe (file missing)
O23 - Service: Loading Outpost Connections (KDE) - Unknown owner - C:\WINDOWS\system32\cmdtel.exe (file missing)
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: System Startup Service (SvcProc) - Unknown owner - C:\WINDOWS\svcproc.exe (file missing)
O23 - Service: Windows VisFx Components - Unknown owner - C:\WINDOWS\comjsvc.exe
O23 - Service: ZESOFT - Unknown owner - C:\WINDOWS\zeta.exe (file missing)

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#2 OldTimer

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Posted 15 June 2005 - 06:21 PM

Hello shelk and welcome to the BC forums. After reviewing your log I see a few items that require our attention. Please print these directions and then proceed with the following steps in order.

Step #1

Download CCleaner and install it but do not run it yet.

Open Notepad and copy/paste the text in the quotebox below into the new document:

cd %windir%

sc stop ACCRA
sc config ACCRA start= disabled
sc delete ACCRA

sc stop KDE
sc config KDE start= disabled
sc delete KDE

sc stop SvcProc
sc config SvcProc start= disabled
sc delete SvcProc

sc stop ZESOFT
sc config ZESOFT start= disabled
sc delete ZESOFT


Save the document to your desktop as remsvc.cmd and close Notepad. Locate the remsvc.cmd file on your desktop and double-click on it to run it.


Step #2

Start in Safe Mode Using the F8 method:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until the boot menu appears.
  • Use the arrow keys to select the Safe Mode menu item.
  • Press the Enter key.
Step #3

Start HijackThis and click the Scan button to perform a scan. Look for the following items and click in the checkbox in front of each item to select it:R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://w-find.com/sp.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://w-find.com/index.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://w-find.com/index.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://w-find.com/sp.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://w-find.com/index.htm
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
R3 - URLSearchHook: (no name) - _{CA0E28FA-1AFD-4C21-A8DC-70EB5BE2F076} - (no file)
O2 - BHO: (no name) - {0AD937E7-2F37-4873-A05E-548A67EF1D0E} - (no file)
O2 - BHO: (no name) - {4A25D449-2BAA-4426-A992-D18CA70CF5A9} - C:\WINDOWS\SYSTEM32\1002b.dll
O2 - BHO: inExplorer Search - {4E7BD74F-2B8D-469E-8AA5-A930F887B531} - C:\PROGRA~1\INEXPL~1\INEXPL~1.DLL (file missing)
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: FlashEnhancer Ext - {5EDB03AF-0341-4e96-9E9B-3171522E4BAF} - c:\Program Files\Fla\fla.dll
O2 - BHO: BHOmodObj Class - {7F6828CA-9E42-462C-BC60-418C8144012C} - c:\windows\system\BHOmod.dll
O2 - BHO: Xbrowse Class - {83DC91DB-7896-43E3-B34D-A7D043F16BB1} - C:\Documents and Settings\All Users\Application Data\RDSA\rdsa.dll
O2 - BHO: FlashEnhancer Extnder - {A749B4BC-7621-4a80-9220-D0A283367DD5} - c:\Program Files\Fln\fln.dll (file missing)
O2 - BHO: (no name) - {A8AB6869-70A0-5CD8-A9A8-A1687C861AB0} - C:\DOCUME~1\PATTIE~1\APPLIC~1\ADMINP~1\dumb mess.exe (file missing)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: inExplorer Search - {4E7BD74F-2B8D-469E-8AA5-A930F887B531} - C:\PROGRA~1\INEXPL~1\INEXPL~1.DLL (file missing)
O4 - HKLM\..\Run: [TVS_B] C:\program files\tvs\tvs_b.exe
O4 - HKLM\..\Run: [fzgoenc] C:\WINDOWS\fzgoenc.EXE
O4 - HKLM\..\Run: [fzgodll] C:\WINDOWS\fzgodll.exe
O4 - HKLM\..\Run: [Sysnet] C:\Documents and Settings\Patti Elliott\Desktop\snuninst.exe
O4 - HKLM\..\RunOnce: [tvs_re] c:\Program Files\Common Files\Java\tvs_re_inst.exe
O4 - HKLM\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe
O4 - HKLM\..\RunOnce: [pckmq70.exe] C:\WINDOWS\system32\pckmq70.exe /k
O4 - HKCU\..\Run: [xmvgatp] c:\windows\dcphqxr.exe
O4 - HKCU\..\Run: [pxrtsuu] c:\windows\dcphqxr.exe
O4 - HKCU\..\Run: [qjpsbov] c:\windows\ldwntop.exe
O4 - HKCU\..\Run: [mmxoasl] c:\windows\ldwntop.exe
O4 - HKCU\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe
O4 - HKCU\..\RunOnce: [pckmq70.exe] C:\WINDOWS\system32\pckmq70.exe /k
O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540006} (CInstall Class) - http://www.errorguard.com/installation/Install.cab
O21 - SSODL: NTDBGTOOL - {0EEEF2D4-920E-4219-A2B8-AFD77AC3A3C2} - C:\WINDOWS\system32\dwwibdla.dll

Now close ALL open windows except HijackThis and click the Fix Checked button to finish the repair.

Step #4

We need to make sure all hidden files are showing so please:
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View tab.
  • Under the Hidden files and folders heading select Show hidden files and folders.
  • Uncheck the Hide file extensions for known types option.
  • Uncheck the Hide protected operating system files (recommended) option.
  • Click Yes to confirm.
  • Click OK.
Find the following files/folders and delete them (don't worry if they are already gone):C:\WINDOWS\SYSTEM32\1002b.dll
C:\WINDOWS\system32\dwwibdla.dll
C:\WINDOWS\System32\spoolsrv32.exe
C:\WINDOWS\system32\pckmq70.exe
c:\windows\system\BHOmod.dll
C:\WINDOWS\system32\mocih.exe
C:\WINDOWS\system32\cmdtel.exe
C:\WINDOWS\zeta.exe
C:\WINDOWS\fzgoenc.EXE
C:\WINDOWS\fzgodll.exe
c:\windows\dcphqxr.exe
c:\windows\ldwntop.exe
C:\WINDOWS\comjsvc.exe
C:\WINDOWS\svcproc.exe
C:\PROGRAM FILES\INEXPL~1\ <--folder (a folder whose name begins with INEXPL)
c:\Program Files\Fla\ <--folder
c:\Program Files\Fln\ <--folder
c:\Program Files\Common Files\Java\tvs_re_inst.exe
C:\program files\tvs\ <--folder
C:\Documents and Settings\Patti Elliott\APPLICATION DATA\ADMINP~1\ <--folder (a folder whose name begins with ADMINP)
C:\Documents and Settings\Patti Elliott\Desktop\snuninst.exe
C:\Documents and Settings\All Users\Application Data\RDSA\ <--folder

Step #5

Start CCleaner and click on the Run Cleaner button in the lower right-hand corner. When it is finished close CCleaner.

Step #6

Reboot normally and run at least 2 of the following on-line virus scans:Trend Micro Housecall
BitDefender On-Line Virus Scan
Panda ActiveScan
eTrust Antivirus Web Scanner
Make sure that you choose "fix" or "clean".

Step #7

AdAware SE v1.06

Download, install, update, configure and run a scan with Ad-aware SE v1.06:
  • Download and Install AdAware SE Personal, keeping the default options. However, some of the settings will need to be changed before your first scan.
  • Close ALL windows except Ad-Aware SE.
  • Click on the‘world’ icon at the top right of the Ad-Aware SE window and let AdAware SE update the reference list for the adware and malware.
  • Once the update is finished click on the ‘Gear’ icon (second from the left at the top of the window) to access the preferences/settings window:
    • In the ‘General’ window make sure the following are selected in green:
      • Under Safety:
        • Automatically save log-file
      • Automatically quarantine objects prior to removal
      • Safe Mode (always request confirmation)
    • Under Definitions:
      • Prompt to update outdated definitions - set the number of days
  • Click on the ‘Scanning’ button on the left and select in green:
    • Under Driver, Folders & Files:
      • Scan Within Archives
    • Under Select drives & folders to scan:
      • choose all hard drives
    • Under Memory & Registry: all green
      • Scan Active Processes
      • Scan Registry
      • Deep Scan Registry
      • Scan my IE favorites for banned URL’s
      • Scan my Hosts file
  • Click on the ‘Advanced’ button on the left and select in green:
    • Under Shell Integration:
      • Move deleted files to recycle bin
    • Under Logfile Detail Level: all green
      • include addtional object information
      • DESELECT - include negligible objects information
      • include environment information
    • Under Alternate Data Streams:
      • Don't log streams smaller than 0 bytes
      • Don't log ADS with the following names: CA_INOCULATEIT
  • Click the ‘Tweak’ button and select in green:
    • Under ‘Scanning Engine’:
      • Unload recognized processes during scanning
      • Scan registry for all users instead of current user only
    • Under ‘Cleaning Engine’:
      • Let Windows remove files in use at next reboot
    • Under Log Files:
      • Include basic Ad-aware SE settings in logfile
      • Include additional Ad-aware SE settings in logfile
      • Please do not check: Include Module list in logfile
  • Click on ‘Proceed’ to save the settings.
  • Click ‘Start’
  • Choose 'Perform Full System Scan'
  • DESELECT "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat.
  • Click ‘Next’ and Ad-Aware SE will scan your hard drive(s) with the options you have selected and clean automatically.
  • If Ad-Aware SE finds bad entries, you will receive a list of what it found in the window
  • Right-click on the list and choose Select All
  • Click the Next button to finish removing the items that were found
  • When finished, REBOOT to complete the removal of what Ad-Aware SE found
Step #8

OK. Reboot your computer normally, start HijackThis and perform a new scan. Use the Add Reply button to post your new log file back here along with details of any problems you encountered performing the above steps and I will review it when it comes in.

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
OldTimer

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#3 shelk

shelk
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Posted 16 June 2005 - 10:52 PM

OT,
Thanks for the help with this computer problem. The person that I was helping decided to use her system restore disks to start over again. I did notice that with your help we eliminatted most of the problems. The one that I could not get rid of was a problem with WIN MIN not quiting on shutdown. Any thoughts on this problem in case I run across this again.
Shelk

#4 OldTimer

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Posted 17 June 2005 - 12:50 AM

Hey shelk. Yeah, some people get themselves as infected as this person did and don't want to put the effort into fixing it so a reformat/reinstall is usually easier for them. they will probably be back within 6 months just as infected again.

I don't know what the WIN MIN process is. Do you have any further information on it? It probably dealt with one of the numerous infections that were on this machine.

If youhave any further process name or file name let me know and I'll look into it.

Cheers.

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
OldTimer

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