Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Explorer.exe keeps restarting every few seconds

  • This topic is locked This topic is locked
2 replies to this topic

#1 jnmsnow


  • Members
  • 1 posts
  • Local time:06:34 AM

Posted 02 April 2009 - 11:08 PM

I have a server 2003 R2 box with SP2 and explorer.exe keeps restarting. I am deperate and need help. Where to start?

Thanks in advance

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:07:00 PM, on 4/2/2009
Platform: Windows 2003 SP2 (WinNT 5.02.3790)
MSIE: Internet Explorer v6.00 SP2 (6.00.3790.3959)
Boot mode: Normal

Running processes:
C:\Program Files\Dell\OpenManage\dataeng\bin\dcevt32.exe
C:\Program Files\Dell\OpenManage\dataeng\bin\dcstor32.exe
C:\Program Files\CommVault\Galaxy\Base\cvd.exe
C:\Program Files\CommVault\Data Classification\Bin\GXDCService.exe
C:\Program Files\CommVault\Data Classification\Bin\DM2Server.exe
C:\Program Files\CommVault\Data Classification\Bin\gxdc.exe
C:\Program Files\CommVault\Data Classification\Bin\gxdc.exe
C:\Program Files\CommVault\Data Classification\Bin\gxdc.exe
C:\Program Files\CommVault\Data Classification\Bin\gxdc.exe
C:\Program Files\CommVault\Galaxy\Base\evmgrc.exe
C:\Program Files\McAfee\Common Framework\FrameworkService.exe
C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
C:\Program Files\Dell\OpenManage\Array Manager\mr2kserv.exe
C:\Program Files\Dell\OpenManage\oma\bin\omsad32.exe
C:\Program Files\QLogic Corporation\SANsurfer\portmap.exe
C:\Program Files\Dell\OpenManage\iws\bin\win32\omaws32.exe
C:\Program Files\UPHClean\uphclean.exe
C:\Program Files\Dell\OpenManage\Array Manager\VxSvc.exe
C:\Program Files\RealVNC\VNC4\WinVNC4.exe
C:\Program Files\CommVault\Galaxy\Base\CVReplication.EXE
C:\Program Files\QLogic Corporation\SANsurfer\iqlremote.exe
C:\Program Files\Common Files\System\MSSearch\Bin\mssearch.exe
C:\Program Files\QLogic Corporation\SANsurfer\qlremote.exe
C:\Program Files\CommVault\Galaxy\Base\clRestore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www..com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = https://woody..com:1024
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Marten Transport, Ltd.
O1 - Hosts: retaillink.wal-mart.com
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [AuCaption] DSA OMSA Reminder
O4 - HKLM\..\Run: [AuFlag] 
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\McAfee\Common Framework\UdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKUS\S-1-5-19\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [!teamcfg] %SystemRoot%\..\dell\nicteaming\intel\nicteamconfig.bat (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'Default user')
O4 - Global Startup: Bginfo.exe
O4 - Global Startup: BGStart.lnk = C:\apps\BGInfo\Bginfo.exe
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O14 - IERESET.INF: START_PAGE_URL=http://www..com
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = .com
O17 - HKLM\Software\..\Telephony: DomainName = .com
O17 - HKLM\System\CCS\Services\Tcpip\..\{1B711D5D-CD7C-4BC4-88D3-3CFE1BC04987}: Domain = marten.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{1B711D5D-CD7C-4BC4-88D3-3CFE1BC04987}: NameServer =,
O17 - HKLM\System\CCS\Services\Tcpip\..\{7A80B460-471C-4891-84BC-EFC00D6FD450}: NameServer =
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = marten.com
O17 - HKLM\System\CS1\Services\Tcpip\..\{1B711D5D-CD7C-4BC4-88D3-3CFE1BC04987}: Domain = marten.com
O17 - HKLM\System\CS1\Services\Tcpip\..\{1B711D5D-CD7C-4BC4-88D3-3CFE1BC04987}: NameServer =,
O23 - Service: COM+ Alerter Service - Unknown owner - C:\WINDOWS\system32\altsvc.exe
O23 - Service: Galaxy Replication Service (Instance001) (CVRepSvc(Instance001)) - CommVault Systems - C:\Program Files\CommVault\Galaxy\Base\CVReplication.EXE
O23 - Service: Systems Management Event Manager (dcevt32) - Dell Inc. - C:\Program Files\Dell\OpenManage\dataeng\bin\dcevt32.exe
O23 - Service: Systems Management Data Manager (dcstor32) - Dell Inc. - C:\Program Files\Dell\OpenManage\dataeng\bin\dcstor32.exe
O23 - Service: Galaxy Communications Service (Instance001) (GxCVD(Instance001)) - CommVault Systems - C:\Program Files\CommVault\Galaxy\Base\cvd.exe
O23 - Service: Galaxy Data Classification Enabler (Instance001) (GXDC Service(Instance001)) - CommVault Systems - C:\Program Files\CommVault\Data Classification\Bin\GXDCService.exe
O23 - Service: Galaxy DC Admin Control Service (GxDCAdminService) - Unknown owner - C:\Program Files\CommVault\Data Classification\Bin\DM2Server.exe
O23 - Service: Galaxy Client Event Manager (Instance001) (GxEvMgrC(Instance001)) - CommVault Systems - C:\Program Files\CommVault\Galaxy\Base\evmgrc.exe
O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\HPBPRO.EXE
O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\HPBOID.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: QLogic Management Suite Java iQAgent (iQLManagementAgentJava) - Unknown owner - C:\Program Files\QLogic Corporation\SANsurfer\iqlremote.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - McAfee, Inc. - C:\Program Files\McAfee\Common Framework\FrameworkService.exe
O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
O23 - Service: McAfee Task Manager (McTaskManager) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
O23 - Service: mr2kserv - Unknown owner - C:\Program Files\Dell\OpenManage\Array Manager\mr2kserv.exe
O23 - Service: OM Common Services (omsad) - Dell Inc. - C:\Program Files\Dell\OpenManage\oma\bin\omsad32.exe
O23 - Service: ONC/RPC Portmapper (portmap) - Unknown owner - C:\Program Files\QLogic Corporation\SANsurfer\portmap.exe
O23 - Service: QLogic Management Suite Java Agent (QLManagementAgentJava) - Unknown owner - C:\Program Files\QLogic Corporation\SANsurfer\qlremote.exe
O23 - Service: Secure Port Server (Server Administrator) - Dell Computer Corporation - C:\Program Files\Dell\OpenManage\iws\bin\win32\omaws32.exe
O23 - Service: Disk Management Service (VxSvc) - VERITAS Software Corp. - C:\Program Files\Dell\OpenManage\Array Manager\VxSvc.exe
O23 - Service: VNC Server Version 4 (WinVNC4) - RealVNC Ltd. - C:\Program Files\RealVNC\VNC4\WinVNC4.exe

End of file - 8050 bytes

BC AdBot (Login to Remove)


#2 Orange Blossom

Orange Blossom

    OBleepin Investigator

  • Moderator
  • 37,046 posts
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:06:34 AM

Posted 11 April 2009 - 04:21 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. You can find information on A/V control HERE

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


#3 Orange Blossom

Orange Blossom

    OBleepin Investigator

  • Moderator
  • 37,046 posts
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:06:34 AM

Posted 18 April 2009 - 02:23 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please start a new topic.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users