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Microsoft DirectPlay Helper error


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#1 RustyWheeler

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Posted 02 April 2009 - 10:33 PM

Hi there, thanks in advance for helping me out. I have a Dell Inspiron 2200 Windows XP SP2. This afternoon I was browsing lift kit options for my Jeep when I clicked on what I thought was a YouTube video showing an installation. My F-Secure showed a warning that a Trojan Clicker had tried to infect my pc. I ran a scan and it didnt show anything. I reconnected to the internet and pop-ups started appearing all over. I disabled the wireless card and shut down the machine. Upon re-starting it I now get an error before my desktop loads. "Data Exection Prevention - Microsoft Windows" is the header, in the box reads : To help protect your computer, Windows has closed this program: Microsoft DirectPlay Helper. Publisher: Microsoft. There is a box to close the window, then The error reporting box shows up, I cant send the error report as I am not connected to the internet yet, (desktop still not loaded) when I click Dont Send, my desktop background loads and nothing else. I can restart in safe mode and see my desktop, that's as far as I've gotten.... frustrating....... (sorry for the winded message) Forgot to mention that in the process of shutting the machine down, there was a constant random clicking, the sound EI makes when accessing a web page and my history was full of random web page visits that I didnt go to. Now this morning my desktop background wont even load and when I try to log in as either admin or guest it now logs me off immediately... and wont boot up in safe mode... HELP! :thumbsup:

Edited by RustyWheeler, 03 April 2009 - 09:58 AM.


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#2 garmanma

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Posted 03 April 2009 - 06:21 PM

I have not tried this personally yet, but I've heard some good things about
Are you able to burn a CD on another machine?
Download the Dr Web Live CD
http://www.freedrweb.com/livecd
Go into the BIOS and change the boot order to have the CD/DVD drive as the first boot device and run the CD

Edited by garmanma, 03 April 2009 - 07:11 PM.

Mark
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#3 RustyWheeler

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Posted 04 April 2009 - 09:16 AM

Thanks for the reply.... Something just dawned on me last night.... somehow in the process of all this going down, probably when the Trojan Clicker was detected, I noticed a program called MS Spyware 2009 (I think that's what it was called) was installed without my knowing about it. I went to Control Panel and uninstalled it..... Maybe this will shed more light on what is wrong with my laptop.

#4 garmanma

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Posted 04 April 2009 - 05:59 PM

If you cannot get online yet, do you have another computer available when you can download Mbam and put it on a thumb drive or burn a CD?
------------------------------

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

---------------------------------

If mbam won't install

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 RustyWheeler

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Posted 04 April 2009 - 06:34 PM

You guys are awesome, thanks so much for the speedy replies, I'm burning the first program to try right now... I hope it works, I have alot of data I need to retreive off my laptop. Although it could use a fresh install anyway, this is not the way I want to reformat.... I'll keep you posted :thumbsup:

#6 RustyWheeler

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Posted 04 April 2009 - 07:15 PM

garmanma... I tried the Dr Web Live CD thing and it didnt work. It still took me to the Welcome screen to log onto my laptop... When I type my pw it flashes to my desktop background then goes back to the Welcome screen and logs off the user, same thing happens as guest or as admin. Safe Mode is a no go either. The CD-Rom was running at start-up but didnt do anything as stated above.... grrrrr!!! :thumbsup:

#7 garmanma

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Posted 05 April 2009 - 01:17 PM

Are you saying the CD won't work in safe mode or you cannot access safe mode at all?
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#8 RustyWheeler

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Posted 05 April 2009 - 03:16 PM

I cant even access safe mode... when I try in safew mode it gets me to the welcome screen, I click Adminstrator and it says "Loading your personal settings..." then the screen flickers then says "Saving your settings..." then back to the Welcome screen.... When I try with my user name and pw, same thing.... bah....

#9 garmanma

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Posted 05 April 2009 - 08:43 PM

I have run out of suggestions
The only other thing I can think of is to create a UBCD. It has many different tools on it , including some AV tools. You can also use it to retrieve files from the hosed drive
http://www.ultimatebootcd.com/
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#10 RustyWheeler

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Posted 05 April 2009 - 09:44 PM

Well thanks for the help anyway, I appreciate it. I'll let you know how UBCD works, if it does.... :thumbsup:

#11 RustyWheeler

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Posted 07 April 2009 - 11:06 PM

UBCD is a no go either... Anyone else have any suggestions????????????




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