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computer freeze

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#1 onepie


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Posted 02 April 2009 - 10:22 PM

Hi guys... if anyone can help me it'd be GREAT!!!!!!

so 2 days ago, my computer randomly shut down and restarted on me. so i was like "wtf was that?" then ever since that time my computer would randomly freeze. i have to press the power button to shut it off because ctrl+alt+delete wont work. first i thought it was overheating so i took my case off and cleaned out my computer from dust and such. then i realized that my PSU fan wasnt working. it has 2 fans but only 1 of them is working. but it didnt feel hot to the touch. the one that's working is the one that's "inside" the computer and the one that's not working is the one right next to the power cord.

im not sure what's causing the random freezes. i ran malwarebyte and avg several times and nothing unusual came up. when i say randomly freeze it would sometimes last less than 10 mins after start up or sometimes happen after an hour.
a few times earlier, when it froze it would make a loud beeeeeeeeep sound until i restarted it. but now it doesnt make any sound it just freezes. i have no idea what's causing it so... i need help.

when it freezes, i can still move the mouse and i can click on desktop icons and open them. but i cant get the task bar on bottom to show up and right clicking would show the options but nothing would work when i click. when i open stuff on desktop, the window it self would freeze. kinda hard to explain clearly.

i've had this desktop over 5 years with no upgrade at all (windows xp)>< but this is the first time this ever happened so im a bit lost.

it's definitely not a software prob i dont think. it would freeze whether im just surfing internet, listening to just music, or watching a video.

i just talked to my friend who knows computers and he said that PSU usually should still work with one fan only. and if PSU overheats or something then the computer would just power down but in my case the computer still has power and everything works but it just freezes so he said it might be a virus... he told me to back up my files and reformat my computer. do you think this would help?? or does it sound more like a hardware problem??

another thing is ram but i've had this computer for awhile and ram was never a prob for me. i dont run many programs at once nor do i run any heavy operating programs. so i doubt ram could cause this. but correct me if im wrong.

and i tried system restore to a march 25, 2009 because that's way before it started freezing up but it didnt help.

thank you for anyone who can help me!! and woot! it didnt freeze while i wrote this post!!! hurraay!

Edited by onepie, 02 April 2009 - 10:34 PM.

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#2 onepie

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Posted 04 April 2009 - 12:36 AM

no one knows?? :thumbsup:

#3 skoops


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Posted 04 April 2009 - 05:38 PM

Hey there.

I am having the exact same problem that you are describing with the initial random restart leading to the random freezing, and I got it around April 2nd as well. I can not figure out what is going on at all! I have heard some other people have it too and they can't figure it out either! Any help would be greately appreciated!

I think we both got infected with the same thing :/, hopefully we can fix this.

#4 boopme


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Posted 04 April 2009 - 11:08 PM

Hello let's see if we can rule out malware.

Please download Malwarebytes Anti-Malware (v1.35) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#5 skoops


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Posted 04 April 2009 - 11:53 PM

Hey, I have ran this program two times in the past day already. It did not find anything :/

I will do it again and post a log though.

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