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printer cartridge stall error


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#1 KMCCAIN

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Posted 02 April 2009 - 07:43 PM

I have a Dell 940 A10 all-in-one printer/scanner/fax which has recently begun to have a "cartridge stall" error (#502). It will usually print one page okay, but if it is more than one page I get the error message. If I print one at a time (that is, tell it to print page 1, then page 2, etc., it will usually work.

I have tried taking out the cartridges & repositioning them and have reinstalled the printer. This printer is about 8 yrs. old but has not had a lot of hard use & always worked great up til now.

My computer is a Dell Dimension 2400, Windows XP Home.

Thanks for any advice.

Karen

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#2 Joshuacat

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Posted 03 April 2009 - 04:57 AM

Have you tried the steps in this Dell Support document?

Error Code 502 on a Dell™ A940 All-In-One Printer

Hope that helps,
JC




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