Posted 02 April 2009 - 06:04 PM
I'm using Windows XP 32-bit, SP3.
After being infected by some viruses, which I have since removed with Malwarebytes' Anti-Malware and Combofix, I have found that Windows Update doesn't work anymore.
When I go to the Windows Update link in the Security tab of Internet Explorer 8, it brings me to the Windows Update page at Microsoft, where it asks if you want to update Express or Custom speed. After I click "Express," it brings me to an error page stating: "The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem. [Error number: 0x80070002]"
Looking into the problem, I discovered that Automatic Updates and the Background Intelligent Transfer Service were both needed to use Windows Update. When I tried to start either of them in services.msc, I get:
"Could not start the [program] service on Local Computer.
Error 2: The system cannot find the file specified."
So, yeah. I guess the problem is either: the files are missing or damaged, or the registry for the files was corrupted... or something.