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Windows Update Broken by Malware


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#1 Badly Bleeping

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Posted 02 April 2009 - 06:04 PM

I'm using Windows XP 32-bit, SP3.


After being infected by some viruses, which I have since removed with Malwarebytes' Anti-Malware and Combofix, I have found that Windows Update doesn't work anymore.

When I go to the Windows Update link in the Security tab of Internet Explorer 8, it brings me to the Windows Update page at Microsoft, where it asks if you want to update Express or Custom speed. After I click "Express," it brings me to an error page stating: "The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem. [Error number: 0x80070002]"

Looking into the problem, I discovered that Automatic Updates and the Background Intelligent Transfer Service were both needed to use Windows Update. When I tried to start either of them in services.msc, I get:

"Could not start the [program] service on Local Computer.

Error 2: The system cannot find the file specified."


So, yeah. I guess the problem is either: the files are missing or damaged, or the registry for the files was corrupted... or something.

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#2 boopme

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Posted 02 April 2009 - 08:45 PM

Hello you have an open HJT log posted and we cannot help in two forums... Which topic do you want to work? I will close the other. Thank you.
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#3 bluesjunior

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Posted 02 April 2009 - 08:46 PM

Here's a couple of links which should help.

http://support.microsoft.com/kb/922582

http://forums.techarena.in/windows-update/935022.htm
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#4 Badly Bleeping

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Posted 02 April 2009 - 09:41 PM

Hello you have an open HJT log posted and we cannot help in two forums... Which topic do you want to work? I will close the other. Thank you.


Ah, yes... This is the more important issue. I apologize for the double-help threads.

Here's a couple of links which should help.

http://support.microsoft.com/kb/922582

http://forums.techarena.in/windows-update/935022.htm


The first link applies to something I do not think I have (Windows Server 2003), and the second link is about Windows Vista. I'm using Windows XP.



I guess what I'm seeking here is some way to fix the Background Intelligent Transfer and Automatic Update services... if it's possible.

#5 boopme

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Posted 03 April 2009 - 03:12 PM

Another suggestion..

Try the following, you will need your windows XP CD handy.

Press CTRL+SHIFT+ESC
Click on File then select New Task (Run)

Now type , a space between C and /
SFC /SCANNOW

If prompted to insert your Windows CD, do so.
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