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Internet Applications Crashing and Windows Freezing


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#1 pfour12

pfour12

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Posted 02 April 2009 - 03:30 PM

Hello,

Two days ago I was using Google Chrome and I was apparently browsing through some bad websites. When I was at one of these sites (do not remember which one), Google Chrome immediately closed itself and the computer automatically went to restart itself.

When the computer restarted, no error messages came up, nor did my computer inform me that my system underwent a serious crash (which I have seen happen before). I figured something strange had simply happened so I continued on with what I was normally doing (but not going back to those sites). Now with Mozilla Firefox open, I was on a few websites and I was talking to someone on Skype. At some point my computer froze on me and I had no control over anything. I manually shut my computer down and rebooted. I have now manually restarted my computer 7 or 8 times over the past two days.

During that time, I have run AVG, McAffee, and AdAware scans but the computer freezes up before they finish. I did run a quick scan using MalAwares and it detected nothing, but when I ran a full scan, 6 objects were detected. Unfortunately, by that time, the computer was frozen and I could not find out what they were.

My crashes seem to occur most often when either running these programs or a web browser. I am currently running Internet Explorer, and while my computer has not froze on me while using this browser, it has crashed quite a few times. Firefox and Chrome also continued to crash after the first instances.

I have no other error messages, or anything that suggests that something is wrong with my computer. I analyzed my main hard drive and DiskDefragmenter says I do not need to defrag the drive (I tried anyway but the computer crashed). I have also used ATF Cleaner to remove all excess files. My computer never runs sluggish, since it has 2 GB of RAM, plenty of free disk space and an otherwise reliable system. I have never experienced crashes like this before, and I feel like I am harming my computer by manually restarting it so often. While I cannot be sure whether or not this is a virus or spyware, due to the situation in which it occurred and where my system crashes derive from, I feel inclined that it might be connected.

I am running Windows XP SP3.

Thank You

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#2 Orange Blossom

Orange Blossom

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Posted 06 April 2009 - 09:46 PM

Hello pfour12,

I see that you have an HJT log posted here: http://www.bleepingcomputer.com/forums/t/217334/windows-frequently-crashing/

We do not allow more than one topic for the same computer and the same issue as this causes confusion, and in this case may make the disinfection process more difficult.

This leaves you with a choice:

1) Have this thread reopened and the HiJack This log topic deleted

OR


2) Keep this thread closed and wait for assistance in the HiJack This log forum. Please note that that forum is VERY busy.

Please send a Private Message indicating your choice.

Assuming you wish assistance in the HiJack This forum, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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