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spybot allerts 'virtumonde' and can not remove


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#1 marilou

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Posted 02 April 2009 - 03:29 PM

Hello,

Both on the laptop of my husband and my home pc, spybot search and destroy recently allerts 'virtumonde' in several ways. This seems an almost (!) unremovable trojan :thumbsup:.
I understand now that combofix could solve this problem and I would really appreciate if you can help me with the removal.
Please let me now all the steps I should follow to succeed.

As the laptop works better, I would lke to start there.
Received allerts so far were: virtumonde.sdn; virtumonde; virtumonde.prx !

Waiting for your answer, I remain

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#2 boopme

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Posted 02 April 2009 - 03:55 PM

Hello and welcome. I am going to move this from XP to the Am I Infected forum for scans.
After installing and updating MBAM (below). Please disconnect from the onternet. then...
We need to disable Spybot S&D's "TeaTimer"
TeaTimer works by preventing ANY changes to the system. It will attempt to undo any fixes we run, because it blocks these fixes from running.

In order to safeguard your system from problems that can be brought on by a half finished fix, we need to disable TeaTimer. We can reenable it when we're done if you like.
  • Open SpyBot Search and Destroy by going to Start -> All Programs -> Spybot Search and Destroy -> Spybot Search and Destroy.
  • If prompted with a legal dialog, accept the warning.
  • Click Posted Image and then on "Advanced Mode"
    Posted Image
  • You may be presented with a warning dialog. If so, press Posted Image
  • Click on Posted Image
  • Click on Posted Image
  • Uncheck this checkbox:
    Posted Image
  • Close/Exit Spybot Search and Destroy

Next run MBAM:
Please download Malwarebytes Anti-Malware (v1.35) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 marilou

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Posted 03 April 2009 - 11:55 AM

Hi again...many thanks for your quick answer!

However I have had only more trouble with the laptop since and the new malwarebyte download there I couldnt run, neither can I run spybot anymore:(.
Maybe I have done too much of a cleaning with 'CCLEANER' . That program seemed to have performed well on my desktop, so I also wanted to run it on the laptop too....with horrible results (AVG reported about 109 threats of which about half shouldnt be removed....the virtumonde virus!?). So the laptop we might treat after :thumbsup: .....

I followed your instruction... before the quick scan I also desactived AVG resident shield (the AVG antivirus I cant figure out how to desactivate!) and did the same with spydoctor intelliguard. Windows firewall was always on.

Here the result:
Malwarebytes' Anti-Malware 1.35
Database version: 1921
Windows 5.1.2600 Service Pack 3

02-04-2009 15:47:17
mbam-log-2009-04-02 (15-47-17).txt

Scan type: Quick Scan
Objects scanned: 73521
Time elapsed: 7 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\tester (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

After this I did a complete scan with Spybot again (here it luckily still runns....but with interruptions sometimes) and the result was still the same:

--- Report generated: 2009-04-03 12:43 ---

Virtumonde: [SBI $92386332] Library (File, nothing done)
C:\WINDOWS\system32\zipfldr.dll


--- Spybot - Search & Destroy version: 1.5.2 (build: 20080128) ---

2008-01-28 blindman.exe (1.0.0.7)
2008-01-28 SDDelFile.exe (1.0.2.4)
2008-01-28 SDMain.exe (1.0.0.5)
2007-10-07 SDShred.exe (1.0.1.2)
2008-01-28 SDUpdate.exe (1.0.8.8)
2008-01-28 SDWinSec.exe (1.0.0.11)
2008-01-28 SpybotSD.exe (1.5.2.20)
2009-03-05 TeaTimer.exe (1.6.6.32)
2006-11-23 unins000.exe (51.41.0.0)
2008-02-10 unins001.exe (51.49.0.0)
2008-01-28 Update.exe (1.4.0.6)
2008-10-22 advcheck.dll (1.6.2.13)
2007-04-02 aports.dll (2.1.0.0)
2005-05-31 borlndmm.dll (7.0.4.453)
2005-05-31 delphimm.dll (7.0.4.453)
2007-11-17 DelZip179.dll (1.79.7.4)
2008-01-28 SDFiles.dll (1.5.1.19)
2008-09-15 SDHelper.dll (1.6.2.14)
2008-10-22 Tools.dll (2.1.6.8)
2005-05-31 UnzDll.dll (1.73.1.1)
2005-05-31 ZipDll.dll (1.73.2.0)
2009-01-22 Includes\Adware.sbi (*)
2009-03-25 Includes\AdwareC.sbi (*)
2009-01-22 Includes\Cookies.sbi (*)
2009-03-31 Includes\Dialer.sbi (*)
2009-03-25 Includes\DialerC.sbi (*)
2009-01-22 Includes\HeavyDuty.sbi (*)
2009-02-10 Includes\Hijackers.sbi (*)
2009-03-03 Includes\HijackersC.sbi (*)
2009-03-17 Includes\Keyloggers.sbi (*)
2009-03-17 Includes\KeyloggersC.sbi (*)
2004-11-29 Includes\LSP.sbi (*)
2009-03-25 Includes\Malware.sbi (*)
2009-03-31 Includes\MalwareC.sbi (*)
2009-03-25 Includes\PUPS.sbi (*)
2009-03-31 Includes\PUPSC.sbi (*)
2009-01-22 Includes\Revision.sbi (*)
2009-01-13 Includes\Security.sbi (*)
2009-03-23 Includes\SecurityC.sbi (*)
2008-06-03 Includes\Spybots.sbi (*)
2008-06-03 Includes\SpybotsC.sbi (*)
2009-01-28 Includes\Spyware.sbi (*)
2009-01-28 Includes\SpywareC.sbi (*)
2009-03-25 Includes\Tracks.uti
2009-03-30 Includes\Trojans.sbi (*)
2009-03-31 Includes\TrojansC.sbi (*)
2008-03-04 Plugins\Chai.dll
2008-03-05 Plugins\Fennel.dll
2008-02-26 Plugins\Mate.dll
2007-12-24 Plugins\TCPIPAddress.dll

The main problem I experience so far is that after some time (it varies a lot!) the screen is paralised and contol alt del doesnt react; have to shut down the pc manually!
Also I can't do any system restore anymore...as I used to do before:(

Thanks again for any help.

#4 boopme

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Posted 07 April 2009 - 02:19 PM

Hello sorry for the delay. I had some personal things... Any way. if you still need help. One update and rescan with MBAm.
Rerun MBAM

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Also do you have the Install CD for XP? As a repair install may be needed.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 marilou

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Posted 07 April 2009 - 05:55 PM

Hi there.
Thanks again for answering anyway :thumbsup:.
In the meantime I got fed up with allerts of spyware doctor (from PC tools) and after reading some other less positive comments, I de-installed that program completely. So far that seems to have improved already a lot my pc performance!
With my pc came 4 installation cd's, so I suppose windows xp is on them as well! (will check it....)

I will make that mbam scan asap and send it....will also check with spybot (as virtumonde only appears in that scan!)

Regards:)

#6 boopme

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Posted 08 April 2009 - 11:58 AM

OK thank yo. Do you need a new AV application?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 marilou

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Posted 08 April 2009 - 06:44 PM

Well....mbam tells me my pc is 'clean' now and I got rid of the virtumonde allert by upgrading Spybot from version 5.1 to 6.1. At least after a full scan no problems were found anymore! (someone with the same problem mentioned this somewhere...!).

Quite some settings happen to be changed though :thumbsup:...and a whole useraccount got mixed up....which I try to 'repair' now bit by bit, but I dont want to restore the whole pc as former problems might come back...

Suddenly I can't visit anymore sites where I used to go....a restricted area sign appears :flowers: How did this happen and is there a way to undo this or to get access normally?

Another problem now is that I can't update AVG anymore! (mbam still works fine)...so if you have a solution for that too I would appreciate very much.

Thanks for your attention and any help.

#8 boopme

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Posted 08 April 2009 - 09:22 PM

Hello it appears there is still malware on board. You will neeed to run further scans and perhaps we will need an HiJack This post. Some of these should go away with removal.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 marilou

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Posted 13 April 2009 - 08:57 AM

Hi there and thanks again :thumbsup:.

Finally I managed to start in safe mode... (but only with msconfig - boot.ini - option!) and I ran the express scan (was clean!) and the whole scan after that.

At the end I 'selected all' and activated 'move' as when I wanted to close dr. web I was notified that for some items no action was taken! I hope I did well.

Now I still have to check if I notice any difference...

Hope you can analise the report and tell me what to do next (if anything at all have to be done!)

I stay with some questions, but will wait for your answer first,

regards and many thanks.


RegUBP2b-Geral.reg;C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Snapshots2;Trojan.StartPage.1505;Eliminado.;
ComboFix.exe/data002\32788R22FWJFW\psexec.cfexe;C:\Documents and Settings\Geral\Desktop\ComboFix.exe/data002;Program.PsExec.171;;
data002;C:\Documents and Settings\Geral\Desktop;O arquivo contém objectos infectados;;
ComboFix.exe;C:\Documents and Settings\Geral\Desktop;A pasta contem objectos infectados;Movido.;
A0153676.exe;C:\System Volume Information\_restore{A0657AB0-C15C-41B2-AAA1-646B1397427F}\RP530;Win32.HLLW.Autoruner.2132;Eliminado.;
A0159372.exe;C:\System Volume Information\_restore{A0657AB0-C15C-41B2-AAA1-646B1397427F}\RP545;Win32.HLLW.Autoruner.2132;Eliminado.;
A0159707.exe;C:\System Volume Information\_restore{A0657AB0-C15C-41B2-AAA1-646B1397427F}\RP546;Win32.HLLW.Autoruner.2132;Eliminado.;
A0159963.exe;C:\System Volume Information\_restore{A0657AB0-C15C-41B2-AAA1-646B1397427F}\RP547;Win32.HLLW.Autoruner.2132;Eliminado.;
A0165189.reg;C:\System Volume Information\_restore{A0657AB0-C15C-41B2-AAA1-646B1397427F}\RP554;Trojan.StartPage.1505;Eliminado.;
A0165339.exe;C:\System Volume Information\_restore{A0657AB0-C15C-41B2-AAA1-646B1397427F}\RP554;Tool.Prockill;;
A0165351.exe;C:\System Volume Information\_restore{A0657AB0-C15C-41B2-AAA1-646B1397427F}\RP554;Tool.ShutDown.14;;
A0165353.exe;C:\System Volume Information\_restore{A0657AB0-C15C-41B2-AAA1-646B1397427F}\RP554;Tool.Prockill;;
A0165452.reg;C:\System Volume Information\_restore{A0657AB0-C15C-41B2-AAA1-646B1397427F}\RP555;Trojan.StartPage.1505;Eliminado.;
A0165602.exe;C:\System Volume Information\_restore{A0657AB0-C15C-41B2-AAA1-646B1397427F}\RP555;Tool.Prockill;;
A0165614.exe;C:\System Volume Information\_restore{A0657AB0-C15C-41B2-AAA1-646B1397427F}\RP555;Tool.ShutDown.14;;
A0165616.exe;C:\System Volume Information\_restore{A0657AB0-C15C-41B2-AAA1-646B1397427F}\RP555;Tool.Prockill;;
A0173641.reg;C:\System Volume Information\_restore{A0657AB0-C15C-41B2-AAA1-646B1397427F}\RP556;Trojan.StartPage.1505;Eliminado.;
A0181681.exe;C:\System Volume Information\_restore{A0657AB0-C15C-41B2-AAA1-646B1397427F}\RP557;Tool.Prockill;;
A0181683.exe;C:\System Volume Information\_restore{A0657AB0-C15C-41B2-AAA1-646B1397427F}\RP557;Tool.ShutDown.14;;
A0211869.reg;C:\System Volume Information\_restore{A0657AB0-C15C-41B2-AAA1-646B1397427F}\RP558;Trojan.StartPage.1505;Eliminado.;
A0213945.reg;C:\System Volume Information\_restore{A0657AB0-C15C-41B2-AAA1-646B1397427F}\RP561;Trojan.StartPage.1505;Eliminado.;
A0216889.exe;C:\System Volume Information\_restore{A0657AB0-C15C-41B2-AAA1-646B1397427F}\RP561;Win32.HLLW.Autoruner.2132;Eliminado.;
A0221008.reg;C:\System Volume Information\_restore{A0657AB0-C15C-41B2-AAA1-646B1397427F}\RP562;Trojan.StartPage.1505;Eliminado.;
A0228239.reg;C:\System Volume Information\_restore{A0657AB0-C15C-41B2-AAA1-646B1397427F}\RP562;Trojan.StartPage.1505;Eliminado.;
A0231420.reg;C:\System Volume Information\_restore{A0657AB0-C15C-41B2-AAA1-646B1397427F}\RP562;Trojan.StartPage.1505;Eliminado.;
A0231515.reg;C:\System Volume Information\_restore{A0657AB0-C15C-41B2-AAA1-646B1397427F}\RP564;Trojan.StartPage.1505;Eliminado.;
A0231706.reg;C:\System Volume Information\_restore{A0657AB0-C15C-41B2-AAA1-646B1397427F}\RP565;Trojan.StartPage.1505;Eliminado.;
A0233482.reg;C:\System Volume Information\_restore{A0657AB0-C15C-41B2-AAA1-646B1397427F}\RP574;Trojan.StartPage.1505;Eliminado.;
A0234866.reg;C:\System Volume Information\_restore{A0657AB0-C15C-41B2-AAA1-646B1397427F}\RP581;Trojan.StartPage.1505;Eliminado.;
A0234867.exe/data002\32788R22FWJFW\psexec.cfexe;C:\System Volume Information\_restore{A0657AB0-C15C-41B2-AAA1-646B1397427F}\RP581\A0234867.exe/data002;Program.PsExec.171;;
data002;C:\System Volume Information\_restore{A0657AB0-C15C-41B2-AAA1-646B1397427F}\RP581;O arquivo contém objectos infectados;;
A0234867.exe;C:\System Volume Information\_restore{A0657AB0-C15C-41B2-AAA1-646B1397427F}\RP581;A pasta contem objectos infectados;Movido.;
Process.exe;C:\WINDOWS\system32;Tool.Prockill;;

#10 boopme

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Posted 13 April 2009 - 08:38 PM

Hi,no problem with the wait. we should still run another scan and I believe we'll have some improvement.

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post log and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 marilou

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Posted 15 April 2009 - 10:17 AM

Hi again :flowers:
This time I managed to do it all according to your instructions...and nothing was found!
Except for that one user account that 'changed' and where we lost specially the outlook contacts :thumbsup:, everything seems to run fine now, therefore thank you very much so far already :trumpet: !

Just some doubts are left and I dont have a clue now If I have to open a new topic for them...

In the meantime I have a total of 5 antivirus/malware programs installed: my 'default' ones: AVG and Spybot and furthermore now; MBAM; DR. CUREIT and SUPER as well and 2 cleaning programs CCleaner and ATFcleaner. Can they all stay andshould I just scan with the 'new' ones in case of s.o.s.?

Can and should (!) I do that cleaning with ATF regularly (always in safe mode?) and can I advise it to my kids for their pc (with windows vista installed) getting quicker?

When I open my outlook still a window appears (I hoped that was gone now, after the cleaning!) that says: 'the add-in C:\PROGRA~1\Grisoft\AVG7\|avgxch.dll could not be installed or loaded...How do I get rid of this:)?

Finally should I delete all my previous system retore points ...except for the last one of course? (and if so, how to do that in the best way)

After this I will open a new topic for my husband's laptop...lots of scanning and cleaning to be done there!
After downloading MBAM the program wont run (because of the malware probably!) and also Spybot cant be opened anymore:(. How to solve this to start with?

Regards and thanks.

#12 boopme

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Posted 15 April 2009 - 04:21 PM

hi, i'll be back shortly with more info. please run this.
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.


EDIT:

my 'default' ones: AVG and Spybot and furthermore now; MBAM; DR. CUREIT and SUPER as well and 2 cleaning programs CCleaner and ATFcleaner. Can they all stay andshould I just scan with the 'new' ones in case of s.o.s.?

..
I would keep The AVG. MBAM and SAS. Uninstall SpyBot and perhaps CCleaner if the kids can get to it. The registry tool can cause havoc. If you are used to using it is Ok. Spybot detection rate seems to have fallen off. Mbam and SAS are often updated and seem to be better. Alyhough they are not active as was the Teatimer function of SAS. I cover that myself by adding SpywareBlaster yo my PC..
Get it from our list here .. http://www.bleepingcomputer.com/forums/topic3616.html

Just start a topic in the Web Browsing forum. staing you lost one account in Outlook. They will ask you for more information..

Yes start a new topic also for Dad's PC, you can PM me to alert me to it if you like. here are some tricks to get it to run..

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it.

Before saving any of your security programs, rename them first. For example, before you save Malwarebytes', rename it to something like MBblah.exe and then click on Save and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first
***
Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..


***
Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.
***
Open up command prompt, type in following commands:
XP >> click the Start menu at the lower-left of your computer's desktop and select "Run". Type cmd into the Run box and click "OK".
Vista >> click the Start menu at the lower-left of your computer's desktop and Type cmd in the search box.

regsvr32 mbamext.dll
regsvr32 ssubtmr6.dll
regsvr32 vbalsgrid6.ocx
regsvr32 zlib.dll

****

If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.

Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

***
Try this random renamer for MBAM
http://kixhelp.com/wr/files/mb/randmbam.exe
****
Try using a System Retore Point prior to the date of infection. You may be able to update and run MBam. Note this did not remove the malware.
Windows XP System Restore Guide

Edited by boopme, 15 April 2009 - 05:44 PM.

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#13 marilou

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Posted 16 April 2009 - 07:25 AM

Hi again.
Still lots of work to do here...;)!
Will follow your instructions (again) and take your advice:)....

Will come back to you, here and in other topics (as I guess its better to open a new one for the laptop and yes the outlook missing contacts!).

Thanks a lot and have a nice day:)

#14 boopme

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Posted 16 April 2009 - 02:10 PM

Yes individual topics are less confusing as you may get several helpers. Take your time i'll be having a beer :thumbsup:
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#15 marilou

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Posted 17 April 2009 - 05:11 PM

I guess that were already many beers by now :trumpet:!

In the meantime maybe you can solve 2 doubts about spywareblaster;
- It seems I have to update spywareblaster separately for all user-acconts!? (we have one general (administrator) and 2 other accounts(with passwords) and windows XP installed...
or just updating the general account would be enough...and works for the whole PC?

Is spywareblaster running in the background as well (like teatimer of spybot?) or do we only have AVG residentshield for that now?

PS still working hardl on that mbam thing for the laptop :thumbsup:! ....and not ready yet for a new topic...
(or I might try with the scan results of avg and lavasoft...because now the laptop started to shut down suddenly out of his own :flowers: !)

Have a nice weekend and thanks.

(by the way...what did you mean with PM you to alert you...how does that work...I am still not comfortable with all the site functions:))




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