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Suspended Cisco VPN Installation

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#1 nonpareil


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Posted 02 April 2009 - 02:31 PM

One day my Cisco VPN client stopped working. I first tried uninstalling and reinstalling it. When reinstalling it, the process showed the error: "Windows cannot find installservice.exe" and the installation appeared to stop. A little later a message appeared asking to be restarted to complete. Upon reboot the installation restarted from the beginning and threw the "Windows cannot find installservice.exe" error again. This installation tries to restart each time the computer reboots.

The Cisco VPN version is: 4.8.02. I have SP3 installed on Windows XP Pro- Tablet edition. There is plenty of hard drive space and I have no other known networking problems.

Has anyone encountered a similar problem and fixed it? I welcome any suggestions. I'd also like to know which programs are known to interfere with Cisco VPN.


Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 Animal


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Posted 02 April 2009 - 02:40 PM

Have you taken a look at the Cisco Support page? They have a knowledge base as well as methods to troubleshoot. Also a peer to peer forum, for Cisco specific applications.

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#3 nonpareil

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Posted 02 April 2009 - 10:49 PM

I looked at the cisco support page without much luck. I didn't realize that they had a peer to peer support system. I'll try that too. In the meantime, I'd appreciate any wisdom that folks on this forum have.

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