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Windows Explorer Crashing


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5 replies to this topic

#1 ElonOF06

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Posted 02 April 2009 - 10:19 AM

My computer has a new problem...Since the beginning of this week everytime I go to open up My computer, the c:// drive, the network drive, internet explorer etc. I get an error message saying that Windows Explorer encountered a problem and needs to close. I did a search and found someone advising to check the event view for errors. Here's what mine looks like.

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 3/31/2009
Time: 10:01:57 AM
User: N/A
Computer: OWNER-F8D807A6D
Description:
Faulting application explorer.exe, version 6.0.2900.5512, faulting module msntb.dll, version 2.5.1.1119, fault address 0x0001a9cb.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 35 35 31 32 20 00.5512
0030: 69 6e 20 6d 73 6e 74 62 in msntb
0038: 2e 64 6c 6c 20 32 2e 35 .dll 2.5
0040: 2e 31 2e 31 31 31 39 20 .1.1119
0048: 61 74 20 6f 66 66 73 65 at offse
0050: 74 20 30 30 30 31 61 39 t 0001a9
0058: 63 62 0d 0a cb..


and


Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 4/2/2009
Time: 11:08:29 AM
User: N/A
Computer: OWNER-F8D807A6D
Description:
Faulting application iexplore.exe, version 8.0.6001.18702, faulting module msntb.dll, version 2.5.1.1119, fault address 0x0001a9cb.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 38 2e 30 2e 36 30 e 8.0.60
0028: 30 31 2e 31 38 37 30 32 01.18702
0030: 20 69 6e 20 6d 73 6e 74 in msnt
0038: 62 2e 64 6c 6c 20 32 2e b.dll 2.
0040: 35 2e 31 2e 31 31 31 39 5.1.1119
0048: 20 61 74 20 6f 66 66 73 at offs
0050: 65 74 20 30 30 30 31 61 et 0001a
0058: 39 63 62 0d 0a 9cb..


I have a feeling I could fix this easily if I had the windows OS disks, but I can't find them...

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#2 hamluis

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Posted 02 April 2009 - 12:06 PM

Hi :thumbsup:.

Looks to me as if your MSN Toolbar (msntb.dll) is the problem. I suggest removing same permanently or removing the current one (because it's damaged/troublesome) and then reinstalling it (if you can't live without it).

Worth removing it just to see if the problems stop, IMO.

Louis

#3 ElonOF06

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Posted 02 April 2009 - 01:34 PM

I deleted all of the msn programs I could from the add/remove programs window. It would not let me access the msn toolbar though. Is there another way to remove it?

#4 hamluis

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Posted 02 April 2009 - 03:20 PM

You might take a look at a couple of the links Google came up with, http://www.google.com/search?hl=en&q=H...mp;aq=f&oq=

I don't have any first-hand experience with such...I never install MSN (uninstalling it & Windows Messenger is one of my first tasks after doing a clean install) or toolbars on my systems.

Louis

#5 ElonOF06

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Posted 02 April 2009 - 04:13 PM

The problem I'm having is I can get to the control panel and the only MSN item that is left is MSN toolbar.
When I click to remove the file I get this error: The patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the vendor to verify that this is a valid windows installer package.

#6 ElonOF06

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Posted 03 April 2009 - 09:52 AM

bump...anyone know if/how I can delete the msntb using a different method that add/remove programs?




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