Posted 01 April 2009 - 11:17 PM
Thanks for taking time to read this, I've tried everything I know to fix my laptop, short of sending to Dell. I have computer knowledge, my Degree is Computer Info Tech, but internal function is over my head.
About a year and a half ago the problem actually started. I hooked up an external monitor to it in my office at home. Worked perfectly for months. Well, I purchsed a new PC as well as a new MAC G5 for my office, so I disconnected the laptop from the external monitor, closed the laptop and put it away. When I pulled it out to use it the next time, the computer went into fatal error reboot, and when it recovered, the display driver had disappeared, the video card was unknown.
I attempted to fix it myself, and thats where it is now, the display works, it's just very low performance. After attempting to run a system restore which failed, attempting to have Dell direct tech support login to it (which also failed & resulted in them telling me to ship it) I re-installed the device drivers in safe mode, and it functions at about 65% I'd say. I've tried all the routine fixes and got nowhere.
Display function is at its worst on my image/video editing programs (Sony Vegas 8.0, Adobe Photoshop - colors either are wrong when editing, missing altogether, or no matter what color chosen it displays black), the entire internet (missing backgrounds on every site, missing all clickable images, command buttons, graphics - Every site is a white screen with text & borders, thats it).
I don't know what to do without paying to ship it, I hope someone here can give me a hand with it.
I have my BelArc Advisor Profile Summary below for anyone who can help me out. Thanks again.
Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Dell Inc. MM061
System Service Tag: H3B9FC1 (support for this PC)
Enclosure Type: Portable
Processor a Main Circuit Board b
1.67 gigahertz Intel Core 2 Duo
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache Board: Dell Inc. 0XD720
Serial Number: .H3B9FC1.CN486437165282.
Bus Clock: 166 megahertz
BIOS: Dell Inc. A15 04/20/2007
Drives Memory Modules c,d
153.74 Gigabytes Usable Hard Drive Capacity
49.23 Gigabytes Hard Drive Free Space
Optiarc DVD+-RW AD-5540A [CD-ROM drive]
SAMSUNG HM160JI [Hard drive] (160.04 GB) -- drive 0, s/n S0KXJ10LC49417, rev AD100-12, SMART Status: Healthy 2048 Megabytes Installed Memory
Slot 'DIMM_B' has 1024 MB (serial number A649F41B)
Slot 'DIMM_A' has 1024 MB (serial number 8279F417)
Local Drive Volumes
c: (NTFS on drive 0) 153.74 GB 49.23 GB free
Intel® 82801GBM/GHM (ICH7-M Family) Serial ATA Storage Controller - 27C4
Primary IDE Channel [Controller]
Ricoh Memory Stick Host Controller
Ricoh MMC Host Controller
Ricoh xD-Picture Card Host Controller
Secondary IDE Channel [Controller] ATI Mobility Radeon X1300 (Omega 3.8.442) [Display adapter]
Seiko Epson 15.4 [Monitor] (15.4"vis)
Bus Adapters Multimedia
Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27C8
Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27C9
Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27CA
Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27CB
Intel® 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC SigmaTel High Definition Audio CODEC
Communications Other Devices
Conexant HDA D110 MDC V.92 Modem
1394 Net Adapter
Broadcom 440x 10/100 Integrated Controller
Intel® PRO/Wireless 3945ABG Network Connection
OHCI Compliant IEEE 1394 Host Controller
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Synaptics PS/2 Port Pointing Device [Mouse]
SDA Standard Compliant SD Host Controller