google update problem, google search redirect, can't install malware removal tools, stopzilla(?) reported infected by UACd, p432, nunci dialer...

i'm having increasing problems with my computer and am now sure i have some form of malware or viruses. i've had a constant popup where MSWord tries to install itself repeatedly, and i have to manually cancel multiple times when i start the computer. i was worried this was a virus, but when i searched about it i found this was related to windows installer. if i disable windows installer, it goes away.

however, for the past week i've started getting repeated popups saying that google update has encountered a problem and needs to close. i read on some forums that this was related to a google chrome installation. i don't remember if i've even installed google chrome-- but i can't find it on my computer to uninstall it. in the past few days i've started to be redirected to various ad sites when i search for things on google in firefox. i have avira antivirus, windows defender, have used windows malicious software removal tool, lavasoft adaware, and windows defender. all were coming up with no malicious software when scanned, but the problem persists. windows malicious software removal tool just finished a full scan and removed one infection, for an ad program it said would cause random popups, which i haven't had a problem with. i have tried repeatedly to install MBAM and hijack this, along with other tools. even after renaming, i had a lot of problems. MBAM would not open at first, then would partially install, then finally said it completed its installation, started to update itself, then closed, and would not re-open. i tried uninstalling it, and am currently trying to re-install.

following advice on a forum, i used device manager to stop some devices, including one called "beep." stopping this device is what seemed at first to allow MBAM to install, but it still won't run. i was able to install Hijack This after stopping that device, and i checked everything and clicked "analyze this" to create a log, which i've saved. i'm not sure what to do next.

when i was unable to search for help using google, i WAS able to use yahoo to find some free malware removal tools including one called STOPZILLA which i installed and scanned with. it blocked almost every website i tried to visit. its scan said i was infected with UACd, p432, and nunci dialer multiple times, but no other antivirus or anti-malware program i've used finds those. when i click "remove" it asks me to register, and provides an online credit card payment option and an 800 number if you don't want to use it online. i uninstalled this program after reading the tutorial on bleepingcomputer.com about spyware programs masquerading as anti-spyware... this one seems and looks suspiciously like the one you mentioned.

i am also worried that the reason i can't install anti-spyware programs is related to the conficker worm. i've now downloaded, installed (or tried,) and uninstalled a number of free programs, and each thing seems to requre another install, and i don't know what antivirus software to buy or use. i've had mcafee up until recently, have also used panda and pc-cillin in the past, none of them seems to catch things like this.

here are the logs from DDS:


DDS (Ver_09-03-16.01) - NTFSx86
Run by aloysius wilderburr at 13:57:08.76 on Wed 04/01/2009
Internet Explorer: 7.0.5730.11 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1092 [GMT -7:00]

AV: Avira AntiVir PersonalEdition *On-access scanning enabled* (Updated)
AV: McAfee VirusScan *On-access scanning enabled* (Outdated)
FW: McAfee Personal Firewall *disabled*

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\Program Files\Common Files\iS3\Anti-Spyware\SZServer.exe
svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SiteAdvisor\6261\SiteAdv.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\Program Files\Canon\CAL\CALMAIN.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\WINDOWS\system32\CTHELPER.EXE
C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\STOPzilla!\SZOptions.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
c:\PROGRA~1\mcafee\msc\mcuimgr.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\aloysius wilderburr\Local Settings\Temporary Internet Files\Content.IE5\P3EBI80G\windows-kb890830-v2.8[1].exe
c:\401da52d4e3d1a0079\mrtstub.exe
C:\WINDOWS\system32\MRT.exe
C:\WINDOWS\system32\mmc.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Documents and Settings\aloysius wilderburr\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = about:blank
uDefault_Page_URL = hxxp://www.dell4me.com/myway
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: {089fd14d-132b-48fc-8861-0048ae113215} - c:\program files\siteadvisor\6261\SiteAdv.dll
BHO: ZILLAbar Browser Helper Object: {1827766b-9f49-4854-8034-f6ee26fcb1ec} - c:\program files\stopzilla!\SZSG.dll
BHO: McAfee Phishing Filter: {377c180e-6f0e-4d4c-980f-f45bd3d40cf4} - c:\progra~1\mcafee\msk\mcapbho.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: STOPzilla Browser Helper Object: {e3215f20-3212-11d6-9f8b-00d0b743919d} - c:\program files\stopzilla!\SZIEBHO.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: McAfee SiteAdvisor: {0bf43445-2f28-4351-9252-17fe6e806aa0} - c:\program files\siteadvisor\6261\SiteAdv.dll
TB: STOPzilla: {98828ded-a591-462f-83ba-d2f62a68b8b8} - c:\program files\stopzilla!\SZSG.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [ATIPTA] "c:\program files\ati technologies\ati control panel\atiptaxx.exe"
mRun: [CTSysVol] c:\program files\creative\sbaudigy2zs\surround mixer\CTSysVol.exe /r
mRun: [ISUSPM Startup] "c:\program files\common files\installshield\updateservice\isuspm.exe" -startup
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [mcagent_exe] c:\program files\mcafee.com\agent\mcagent.exe /runkey
mRun: [avgnt] "c:\program files\avira\antivir personaledition classic\avgnt.exe" /min
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [SiteAdvisor] c:\program files\siteadvisor\6253\SiteAdv.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [CTHelper] CTHELPER.EXE
mRun: [CTDVDDET] "c:\program files\creative\sbaudigy2zs\dvdaudio\CTDVDDET.EXE"
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [MSConfig] c:\windows\pchealth\helpctr\binaries\MSConfig.exe /auto
mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
LSP: c:\program files\common files\is3\anti-spyware\iS3lsp.dll
DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - hxxp://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5036.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_01-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
Handler: siteadvisor - {3A5DC592-7723-4EAA-9EE6-AF4222BCF879} - c:\program files\siteadvisor\6261\SiteAdv.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\wifd1f~1\MpShHook.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\aloysi~1\applic~1\mozilla\firefox\profiles\s34uy4na.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - about:blank
FF - component: c:\program files\siteadvisor\6261\ff\components\FFHook.dll
FF - plugin: c:\documents and settings\aloysius wilderburr\application data\mozilla\plugins\npgoogletalk.dll
FF - plugin: c:\documents and settings\aloysius wilderburr\local settings\application data\google\update\1.2.141.5\npGoogleOneClick7.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll

---- FIREFOX POLICIES ----
FF - user.js: dom.disable_open_during_load - true // Popupblocker control handled by McAfee Privacy Service

============= SERVICES / DRIVERS ===============

R0 szkg5;szkg;c:\windows\system32\drivers\SZKG.sys [2009-3-12 54656]
R1 Asapi;Asapi;c:\windows\system32\drivers\asapi.sys [2006-1-14 11264]
R1 avgio;avgio;c:\program files\avira\antivir personaledition classic\avgio.sys [2008-8-18 11840]
R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2007-2-8 201320]
R2 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\aawservice.exe [2008-9-10 611664]
R2 AntiVirScheduler;Avira AntiVir Personal - Free Antivirus Scheduler;c:\program files\avira\antivir personaledition classic\sched.exe [2008-8-18 68865]
R2 AntiVirService;Avira AntiVir Personal - Free Antivirus Guard;c:\program files\avira\antivir personaledition classic\avguard.exe [2008-8-18 151297]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2007-2-8 359248]
R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2007-2-8 144704]
R2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
R3 avgntflt;avgntflt;c:\program files\avira\antivir personaledition classic\avgntflt.sys [2008-8-18 52032]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2007-2-8 695624]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2007-2-8 79304]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2007-2-8 35240]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2007-2-8 40488]
R3 motubus;MOTU Audio MIDI Extension;c:\windows\system32\drivers\motubus.sys [2005-12-14 15360]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2007-2-8 33832]
S3 MFWAGSIF;MOTU Audio GSIF;c:\windows\system32\drivers\mfwagsif.sys --> c:\windows\system32\drivers\MFWAGSIF.sys [?]
S3 MFWAMIDI;MOTU Audio MIDI;c:\windows\system32\drivers\mfwamidi.sys --> c:\windows\system32\drivers\MFWAMIDI.sys [?]
S3 MFWAWAVE;MOTU Audio Wave;c:\windows\system32\drivers\mfwawave.sys --> c:\windows\system32\drivers\MFWAWAVE.sys [?]
S3 MotuFWA;MotuFWA;c:\windows\system32\drivers\motufwa.sys --> c:\windows\system32\drivers\MotuFWA.sys [?]
S3 rrau0001;rrau0001;c:\windows\system32\drivers\rrau0001.sys [2007-4-8 24576]
S3 rrwd0001;rrwd0001;c:\windows\system32\drivers\rrwd0001.sys [2007-4-8 71936]
S4 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]

============== File Associations ===============

regfile="regedit.exe" "%1"

=============== Created Last 30 ================

2009-04-01 13:21 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-04-01 13:20 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-04-01 13:20 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-04-01 12:57 <DIR> --d----- c:\program files\Trend Micro
2009-04-01 12:45 <DIR> --d----- C:\401da52d4e3d1a0079
2009-04-01 11:50 240 a------- c:\windows\system32\drivers\kgpfr2.cfg
2009-04-01 11:49 8,248 a------- c:\windows\system32\drivers\kgpcpy.cfg
2009-04-01 11:43 <DIR> --d----- c:\docume~1\alluse~1\applic~1\SITEguard
2009-04-01 11:42 <DIR> --d----- c:\program files\STOPzilla!
2009-04-01 11:42 <DIR> --d----- c:\program files\common files\iS3
2009-04-01 11:42 <DIR> --d----- c:\docume~1\alluse~1\applic~1\STOPzilla!
2009-03-30 12:47 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-03-24 22:16 4,681,469,952 a------- C:\MIKADROID.ISO
2009-03-22 20:59 4,343,226,368 a------- C:\BARB.ISO
2009-03-19 10:40 17,408 a----r-- c:\windows\system32\SZIO5.dll
2009-03-19 10:39 294,912 a----r-- c:\windows\system32\SZBase5.dll
2009-03-19 10:38 540,672 a----r-- c:\windows\system32\SZComp5.dll
2009-03-12 12:18 54,656 a----r-- c:\windows\system32\drivers\SZKG.sys

==================== Find3M ====================

2009-02-09 04:13 1,846,784 a------- c:\windows\system32\win32k.sys
2009-02-09 04:13 1,846,784 -------- c:\windows\system32\dllcache\win32k.sys
2009-02-06 13:55 126,976 a----r-- c:\windows\system32\IS3HTUI5.dll
2009-02-06 13:54 393,216 a----r-- c:\windows\system32\IS3DBA5.dll
2009-02-06 13:54 372,736 a----r-- c:\windows\system32\IS3UI5.dll
2009-02-06 13:53 61,440 a----r-- c:\windows\system32\IS3Hks5.dll
2009-02-06 13:53 23,040 a----r-- c:\windows\system32\IS3XDat5.dll
2009-02-06 13:53 221,184 a----r-- c:\windows\system32\IS3Win325.dll
2009-02-06 13:52 94,208 a----r-- c:\windows\system32\IS3Inet5.dll
2009-02-06 13:52 90,112 a----r-- c:\windows\system32\IS3Svc5.dll
2009-02-06 13:49 716,800 a----r-- c:\windows\system32\IS3Base5.dll
2009-01-16 22:35 3,594,752 a------- c:\windows\system32\dllcache\mshtml.dll
2008-09-01 12:56 104 ---shr-- c:\windows\system32\A8A158B26E.sys
2008-09-01 12:56 4,184 a--sh--- c:\windows\system32\KGyGaAvL.sys
2008-09-17 11:14 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008091720080918\index.dat

============= FINISH: 13:59:34.90 ===============

i might've misunderstood the DDS instructions on the tutorial on how to post about these things. i looked at a couple of other posts where people have posted their hijackthis logs. here's mine:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:57:42 PM, on 4/1/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\iS3\Anti-Spyware\SZServer.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SiteAdvisor\6261\SiteAdv.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\WINDOWS\system32\CTHELPER.EXE
C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\STOPzilla!\STOPzilla.exe
C:\Program Files\STOPzilla!\SZOptions.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
c:\PROGRA~1\mcafee\msc\mcuimgr.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\aloysius wilderburr\Local Settings\Temporary Internet Files\Content.IE5\P3EBI80G\windows-kb890830-v2.8[1].exe
c:\401da52d4e3d1a0079\mrtstub.exe
C:\WINDOWS\system32\MRT.exe
C:\WINDOWS\system32\mmc.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\6261\SiteAdv.dll
O2 - BHO: SITEguard BHO - {1827766B-9F49-4854-8034-F6EE26FCB1EC} - C:\Program Files\STOPzilla!\SZSG.dll
O2 - BHO: McAntiPhishingBHO - {377C180E-6F0E-4D4C-980F-F45BD3D40CF4} - c:\PROGRA~1\mcafee\msk\mcapbho.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: STOPzilla Browser Helper Object - {E3215F20-3212-11D6-9F8B-00D0B743919D} - C:\Program Files\STOPzilla!\SZIEBHO.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\6261\SiteAdv.dll
O3 - Toolbar: STOPzilla - {98828DED-A591-462F-83BA-D2F62A68B8B8} - C:\Program Files\STOPzilla!\SZSG.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [SiteAdvisor] C:\Program Files\SiteAdvisor\6253\SiteAdv.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [CTDVDDET] "C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE"
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/m...01/mcinsctl.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/...lscbase5036.cab
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Avira AntiVir Personal - Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Personal - Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee SpamKiller Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: STOPzilla Service (szserver) - iS3, Inc. - C:\Program Files\Common Files\iS3\Anti-Spyware\SZServer.exe

--
End of file - 9422 bytes

Hi,

Sorry for delayed response. Forums have been really busy. You did understand it right by posting DDS log. If you still need help with this post a fresh DDS log, please.

Also, do this:

Download GMER and save it your desktop:

• Extract it to your desktop and double-click GMER.exe
• Click rootkit-tab and then scan.
• Don't check
  Show All
  box while scanning in progress!
• When scanning is ready, click Copy.
• This copies log to clipboard
• Post log in your reply.

nothing has changed since the original DDS log i posted. why can't that be used? my situation has gotten even worse, and my computer now won't boot up (boots to blue screen.) i've been reading replies to other people's problems with this same issue, and i'm trying to understand why so many different programs have to be downloaded and run and their logs posted, to deal with the same issues. can someone please help with that original DDS log and ignore the hijackthis log while i try to get my computer to startup again?

nothing has changed since the original DDS log i posted. why can't that be used?

Hi

If the system has been off the time between posts then original one can be used. However, if it has been running something probably has changed.

i've been reading replies to other people's problems with this same issue, and i'm trying to understand why so many different programs have to be downloaded and run and their logs posted, to deal with the same issues.

Issues may look similar but each infection case is a unique one. Some tools provide different logs from other tools and we'll ask for logs that provides log suitable for the situation.

Are you able to reboot using safe mode or last known good configuration? Please provide a fresh dds.txt log if you're able to boot with one of these options.

Due to inactivity, this thread will now be closed. If you need this topic reopened, please contact a Staff member. Include the address of this thread in your request. This applies only to the original topic starter. Should you have a new issue, please start a New Topic.