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No internet, spybot won't start, can't system restore


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13 replies to this topic

#1 Budro86

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Posted 01 April 2009 - 02:14 PM

After installing Solidworks 2009 I lost access to the internet. While trying to figure out what was wrong with the internet computer shut its self down. Once I restarted I tried to run Spybot and it won't open. Have ran Trend MICRO officescan and virus do show up. Also tried to do a system restore and won't do anything when I click the next button.

Operating system: Windows XP SP3

Currently no internet so is unplugged from router.

Virus found? TROJ_RABBIT.E, TROJ_AGENT.AMRN, Mal_otorun1


Computer was just built so there has been alot of programs installed over the past week.

Also tried to run spybot in safe mode with no success.

I'm hoping to not have to format and start over since I just spent last week getting everthing installed.

Thanks,
Brandon

Edited by Budro86, 01 April 2009 - 04:41 PM.


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#2 xblindx

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Posted 01 April 2009 - 02:43 PM

Sometimes the best way to guarantee a clean system is to reinstall. If you want to proceed with removal though, please do the following: (Since you have no internet access, any programs or updates for programs, can be downloaded to a flash drive or CD and transferred over)

Please download Malwarebytes Anti-Malware and save it to your desktop (or flash drive).
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Please include the following in your reply:
MBAM logfile

#3 Budro86

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Posted 01 April 2009 - 02:54 PM

Ok I downloaded Malewarebytes and transfered it to the computer that is infected via flash drive. Once I click it to install it pops up select language-select english. Hit the next button, then install, and it says finished instantly. Its not really installing it. I think that since my internet is messed up its not installing it.


Note: I downloaded and installed on another computer and setup involves accepting agreement after first next

#4 Budro86

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Posted 01 April 2009 - 03:48 PM

UPDATE:

For looking at my Virus/Malware Logs from trend micro looks like two come up on the day of infection

TROJ_AGENT.AMRN
Mal_Otorun1

I've looked for the files infected but they aren't there

#5 Budro86

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Posted 01 April 2009 - 04:48 PM

Any ideas?
Thanks

#6 xblindx

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Posted 01 April 2009 - 06:09 PM

Try renaming the setup file to something like zomg.exe or even zomg.bat

Edited by xblindx, 01 April 2009 - 06:10 PM.


#7 Budro86

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Posted 01 April 2009 - 10:24 PM

Doesn't help if I change the name

#8 xblindx

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Posted 02 April 2009 - 04:15 PM

Did you try changing the extension too? the .exe to .bat ?

If that didn't work, try this scan instead.

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
EDIT: After researching one of the viruses you are infected with, I came up with this information ". Files detected (MAL_OTORUN1) usually drop a copy of itself and AUTORUN.INF file on physical and removable drives for its propagation and autostart technique."

What this means is that any flash drives or removable media may also be infected.

Edited by xblindx, 02 April 2009 - 04:27 PM.


#9 Budro86

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Posted 02 April 2009 - 06:58 PM

I was successful with those two programs. I got it to scan. Here are the results:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/02/2009 at 06:39 PM

Application Version : 4.26.1000

Core Rules Database Version : 3816
Trace Rules Database Version: 1770

Scan type : Complete Scan
Total Scan Time : 01:12:48

Memory items scanned : 240
Memory threats detected : 0
Registry items scanned : 6571
Registry threats detected : 9
File items scanned : 55750
File threats detected : 3

Trojan.Downloader-IExplore/Fake
[Microsoft Internet Explorer] C:\WINDOWS\SYSTEM32\IEXPLORE.EXE
C:\WINDOWS\SYSTEM32\IEXPLORE.EXE

Rootkit.Agent/Gen-SoftV
HKLM\System\ControlSet001\Services\acpi32
C:\WINDOWS\SYSTEM32\DRIVERS\ACPI32.SYS
HKLM\System\ControlSet001\Enum\Root\LEGACY_acpi32
HKLM\System\ControlSet002\Services\acpi32
HKLM\System\ControlSet002\Enum\Root\LEGACY_acpi32
HKLM\System\CurrentControlSet\Services\acpi32
HKLM\System\CurrentControlSet\Enum\Root\LEGACY_acpi32

Trojan.DNS-Changer (Hi-Jacked DNS)
HKLM\SYSTEM\CONTROLSET001\SERVICES\TCPIP\PARAMETERS\INTERFACES\{5424A557-D0EA-42F4-B28C-4A88671F6746}#NAMESERVER
HKLM\SYSTEM\CONTROLSET002\SERVICES\TCPIP\PARAMETERS\INTERFACES\{5424A557-D0EA-42F4-B28C-4A88671F6746}#NAMESERVER

Worm.Rbot Variant
C:\WINDOWS\SYSTEM32\MSNMSGR.EXE

#10 Budro86

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Posted 03 April 2009 - 08:42 AM

Looks like my internet is working again. No luck on spybot or system restore

#11 Budro86

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Posted 03 April 2009 - 02:37 PM

I ran SUPERAntiSpyware scan again today and got some of the same results:


Rootkit.Agent/Gen-SoftV
HKLM\System\ControlSet001\Services\amd64si
C:\WINDOWS\SYSTEM32\DRIVERS\AMD64SI.SYS
HKLM\System\ControlSet001\Enum\Root\LEGACY_amd64si
HKLM\System\CurrentControlSet\Services\amd64si
HKLM\System\CurrentControlSet\Enum\Root\LEGACY_amd64si

#12 xblindx

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Posted 04 April 2009 - 12:17 PM

These items are part of a very nasty rootkit.

IMPORTANT NOTE: One or more of the identified infections was related to a rootkit component. Rootkits and backdoor Trojan are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit was identified and removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because the rootkit has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

? "When should I re-format? How should I reinstall?"
? "Help: I Got Hacked. Now What Do I Do?"
? "Where to draw the line? When to recommend a format and reinstall?"

Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful.

Since you mentioned that this computer has just been completed around a week ago, I would think your best bet would be to reformat. That way you can be sure you're clean. Its your decision, however.

Let me know how you wish to proceed.

Edited by xblindx, 04 April 2009 - 12:20 PM.


#13 Budro86

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Posted 05 April 2009 - 12:32 AM

I'll probably reformat it since i don't have any valuable information stored on it. Thank you for your help

#14 xblindx

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Posted 05 April 2009 - 11:34 AM

Happy to help :thumbsup: if you need help reformatting, the Windows XP or Vista forums both have tremendous help.




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