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Cannot print from MS Word 2003


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#1 Tibbs020

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Posted 01 April 2009 - 07:19 AM

Breakdown:

Windows XP SP3, Office 2003 Standard w/SP3 in a Windows domain environment.
All printers installed are connected to a Windows Server 2000 print server.

Issue:
Word 2003 suddenly lost all print function. No changes where made to the
system. If I click on File/Print… the print options dialog box does not pop
up. I can click on the print button in the toolbar (it highlights and is
clickable) but nothing happens. I can perform a print preview and attempt to
print but with the same issues.

I can click on Start/Printers and Faxes and print a test page. I can click
on the Adobe add-in button and convert it to a PDF and print the document
from Adobe. I can print from Excel, notepad, WordPad, Adobe and even IE7 if I
wanted to, just not Word (Outlook included because Word is the default email
editor).

Attempted fixes:
Delete normal.dot, delete normal.dot and excel1.xlb (seen this restore
functionality before), checked for any disabled items and found none,
performed a repair installation, performed a complete reinstall of Office
2003, logged in using a different user account using different printers, all
with no luck.

Suggestions appreciated....

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#2 garmanma

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Posted 01 April 2009 - 11:14 AM

2 Microsoft articles you might look at:
http://support.microsoft.com/kb/826845
http://support.microsoft.com/kb/826862
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#3 Eric RBA

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Posted 01 April 2009 - 12:10 PM

Hey Tibbs,

I ran into this problem with some of the people on our network using print servers. Would you possibly be printing to an HP printer on a network? If you try this from Word 2007 (if possible) does it work properly. There is a known issue with HP drivers and network printing. If you research the printer type and any related network printing issues you may be able to find solutions.

#4 Tibbs020

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Posted 01 April 2009 - 02:28 PM

Garmanma I did try those KB's with no luck.....

Eric, actually one of the printers is an HP4350. Maybe that had something to do with it. I also created a new profile, logged in under that profile, and added a ToshibaEstudio to print to with the same issue.

As it turns out, and also may have been the problem all along is that there was a virus/trojan on the computer. Conficker??? I don't think so because of the symptoms unless that's what the new version is bringing because new issues started last night sometime. What the system was doing was throwing a BSOD when joining to a network via wired or wireless connection, locking up when inserting a USB drive and just generally doing strange things.

After 6+ hours into this i'm doing a wipe and re-install.

Thanks for your suggestions.

#5 Eric RBA

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Posted 01 April 2009 - 02:52 PM

Tibbs, I'm glad you got it figured out. Sorry it's a virus/malware related issue though. They can tend to wreak havoc in network environments that are often unexplainable and hard to diagnose, and in light of Conficker and everything else it could be wiping clean is the best call.

Good luck.

PS - If you can bypass that netport (print server) and set the printer up locally or just Ethernet from your network you may be better off. I've had less issues with Word & HP driver conflicts.




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