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Browser redirects and keeps closing down


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31 replies to this topic

#1 merengue

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Posted 01 April 2009 - 05:00 AM

Hi, Im having an issue with my PC where the browser gets re-directed on a regular basis. I carry out a Google search and if I click on one of the links I quite often go to a different page. The browser also keeps crashing on a regular basis... at least 5/6 times a day depending on use. Some sites seem to be blocked like this one which I can only access via a laptop.

Ive got NOD32 and it picked up a few viruses recently. I deleted the files but the problem is still there even though nothing is picked up when I ran in-depth analysis yesterday. Ive also run a Super AntiSpyware complete scan (run twice, in normal and safe mode) and nothing is picked up.

Im on Win XP and Im up to date on updates.

Can anyone help?

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#2 boopme

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Posted 01 April 2009 - 10:41 AM

Hello and welcome please run these next. If you have Spybot installed temporarily disable it.
Next run ATF:
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".


Next run MBAM:
Please download Malwarebytes Anti-Malware (v1.35) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 merengue

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Posted 02 April 2009 - 04:32 AM

Hi boopme and thanks for the help. :thumbsup:

Ive run the above and here is the log from Malwarebytes:

Malwarebytes' Anti-Malware 1.35
Database version: 1904
Windows 5.1.2600 Service Pack 3

02/04/2009 10:25:44
mbam-log-2009-04-02 (10-25-44).txt

Scan type: Quick Scan
Objects scanned: 77237
Time elapsed: 4 minute(s), 23 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\seneka (Rootkit.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

---------

EDIT:

Im still getting browser redirects fyi.

Edited by merengue, 02 April 2009 - 05:12 AM.


#4 boopme

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Posted 02 April 2009 - 09:37 AM

Hi, you're welcome,thanks for the update too. We neeed to run a few more tools and we'll get this.

Rerun MBAM like this;

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Next run ATF and SAS;
From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post log and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 merengue

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Posted 04 April 2009 - 10:47 AM

OK, Ive done all of the above and the 2 logs are below. The SuperAntiSpyware scan was done in safe mode as instructed.

Cheers :thumbsup:


Malwarebytes' Anti-Malware 1.35
Database version: 1904
Windows 5.1.2600 Service Pack 3

03/04/2009 15:54:11
mbam-log-2009-04-03 (15-54-11).txt

Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 192679
Time elapsed: 1 hour(s), 37 minute(s), 18 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

-----------

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/04/2009 at 04:23 PM

Application Version : 4.26.1000

Core Rules Database Version : 3813
Trace Rules Database Version: 1767

Scan type : Complete Scan
Total Scan Time : 06:41:35

Memory items scanned : 226
Memory threats detected : 0
Registry items scanned : 6748
Registry threats detected : 0
File items scanned : 104916
File threats detected : 0

Edited by merengue, 04 April 2009 - 10:48 AM.


#6 boopme

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Posted 04 April 2009 - 11:02 AM

Hi the MBAm needs to be updated a ran differnetly now. Tell me if the redirects are still ocurring after.

Rerun MBAM

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 merengue

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Posted 04 April 2009 - 02:52 PM

The log is below and Im still getting the re-directs which I tried after the scan.

Malwarebytes' Anti-Malware 1.35
Database version: 1904
Windows 5.1.2600 Service Pack 3

04/04/2009 20:48:31
mbam-log-2009-04-04 (20-48-31).txt

Scan type: Quick Scan
Objects scanned: 77193
Time elapsed: 4 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 boopme

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Posted 04 April 2009 - 10:38 PM

Hi , are not able to update MBAM it's at database 1940.. your log shows ,Database version: 1904 ? See my reun instructions in post above.

But we will also need to run part 1 of S!Ri's SmitfraudFix

Please download SmitfraudFix

Double-click SmitfraudFix.exe
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc...processutil.htm
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 merengue

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Posted 05 April 2009 - 04:42 AM

I thought I had updated it but let me try again. What does happen is that the program keeps crashing when I try to update it but it does eventually do it or so I thought. Let me double check and Ill run the Smitfraud prog too.

#10 boopme

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Posted 05 April 2009 - 11:41 AM

Ok, yes run the SMit... you can try MBAM from safe mode roo. It;s not as strong but if we can start removing things it will be a start. Try disabling your antivirus too and disconnecting from the internet after any updates.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 merengue

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Posted 06 April 2009 - 05:53 AM

I cant update MBAM. It keeps crashing when I try but it does eventually update (or it tell me so anyway) but it is only to version 1904. I will run it in safe mode as instructed.

I ran the Smitfraud program but it doesnt finish running. I let it run for a good few hours yesterday (around 5 hours) and I left it overnight but it still doesnt finish. It does the first bit and then just stays on the scanning hosts bit. Ill try it with my AV disabled and while disconnected from the Internet.

EDIT:

LEt me clarify the MBAM program runs fine, it is only when updating when there are problems

Edited by merengue, 06 April 2009 - 08:55 AM.


#12 boopme

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Posted 06 April 2009 - 10:30 AM

Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 merengue

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Posted 06 April 2009 - 11:19 AM

Thx, I updated it manually and the log from a quick scan in normal mode is below.

In terms of Smitfraud, the program just seems to run and run without completing. How long does a check normally last??

Malwarebytes' Anti-Malware 1.35
Database version: 1893
Windows 5.1.2600 Service Pack 3

06/04/2009 17:13:25
mbam-log-2009-04-06 (17-13-25).txt

Scan type: Quick Scan
Objects scanned: 76663
Time elapsed: 5 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#14 boopme

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Posted 06 April 2009 - 02:04 PM

Ok, you look clear. are there any more signs of infection. Let's not push Smit. It's a good but powerful tool. If it's takeng more than ahalf hour it's not runnning properly on your machine.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 merengue

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Posted 06 April 2009 - 06:02 PM

Just tried it and my browser still re-directs and closes.




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