Posted 31 March 2009 - 11:58 PM
All of our HJT Team helpers are volunteers but not all of them have the same skill level and expertise to deal with all types of malware. Although we try to take HijackThis Topics in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using since they use another. While I understand your frustration, in either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?
Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.
Thank you for understanding.
Orange Blossom ~ forum moderator
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.
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