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Malware Yellow triangle


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2 replies to this topic

#1 khemist

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Posted 31 March 2009 - 07:34 PM

This is not the yellow triangle in the taskbar. When my antivirus attempts to load, i get a dialog box with yellow triangle and a exclamation point in it, with no text. I attempted to format my drive, which did not resolve the issue. I attempted to use the DDS thing to get all my processes, but I guess it does not support vista 64. No amount of google searching has helped me so far... Hopefully someone is able to help me out. Thanks a lot for your time.

Here is a ss of the error box. I get it when i try to turn on Mcafee antivirus.

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Edited by khemist, 31 March 2009 - 10:24 PM.


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#2 boopme

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Posted 31 March 2009 - 11:19 PM

Hello can you run MBAM and get a log.
Please download Malwarebytes Anti-Malware (v1.35) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#3 khemist

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Posted 01 April 2009 - 01:21 AM

Malwarebytes' Anti-Malware 1.35
Database version: 1927
Windows 6.0.6001 Service Pack 1

3/31/2009 11:21:27 PM
mbam-log-2009-03-31 (23-21-27).txt

Scan type: Quick Scan
Objects scanned: 58730
Time elapsed: 7 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Just ran a second scan. Got nothing.

I attempted to go to my school help desk, and after using a norton removal tool, and reinstall of McAfee, the error still occurs when McAfee attempts to load.

another edit: the helpdesk has narrowed it down to having mcafee and norton installed on my computer at the same time. norton was not completely uninstalled, and it affected mcafee. they are going to try to do a mnaual uninstall of mcafee, and they already ran a norton cleanup tool.

Edited by khemist, 01 April 2009 - 09:37 PM.





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