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Computer Acting Strangely - A possible infection?


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#1 Hassan H

Hassan H

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Posted 31 March 2009 - 06:56 PM

Dear BleepingComputer.com, I am writing to you in despair and in hopes that after i follow your expert guidance my computer experience goes back to peachy-status again.


Problem: Over the course of the past few months, I have downloaded and ran a lot of programs that check for Spyware, Malware, Adware and viruses. My latest serious infection was with Virtumonde, but i believe i fixed it after downloading a couple of fixes here and there. ( Exact fixes i'm not sure of, since it has been a while back )

Until yesterday, I haven't really seen any bad performance issues, or anything that would lead me to suspect that i'm infected with anything. However when i do try to shutdown or restart or logoff from my profile, i get some error messages that i usually overlook, about programs not responding. It could vary from something called "b2b not responding" or "explorer not responding".

To add to my displeasure, my sister informed me today that there is this April fool's worm, so i freaked out and downloaded the Microsoft fix. I also tried to use the Microsoft Live safety scanner but that didn't work, it said that the version of my operation system or browser is not supported. ( Knowing that i run IExplorer6+ and Windows XP Professional ). Also when i try to visit the help files of IExplorer, I used to get this message: "Error 53: Not enough storage to complete this operation".

I researched this further and i came to the conclusion that my windows user profile might be corrupted, so I made a new user, copied everything aside from the "NTUSER.dat and NTUSER.INI" files. Logged in to my new profile, and i was able to use the OneCare Live Microsoft Scanner and i no longer got that Error 53 referred to above.

However, I seem to be getting a new error now. Whenever i try to open Internet Explorer or any folder or file for that matter, I get something about "Hp Smart Web Printing" which is basically an installer that tries to install something from a SmartWebPrinting.msi. I do not remember ever installing this file or it ever needed installing in the first place, so naively i thought since i have an HP printer this is a must and i searched this file on google, which lead me to a thread a user made here on BleepingComputer.com about having the same issue and thinking it might be related to a virus of some sort.

Reference to the other thread which inspired me to write this post. http://www.bleepingcomputer.com/forums/lof...hp/t198012.html

Now come to think of it, my "Frames per second" and "latency" in the popular online game World of Warcraft is heavily decreased - My system takes a lot of time to restart and sometimes crashes. Could this be virtumonde still stalking me? A new virus or spyware?


Request: I need your Guidance to help me determine what is wrong with my computer and ways i can determine and fix the issue(s).

I currently use "ESET NOD32 Antivrus v. 3.0.669.0" with full updates , and it has not caught any virus, infection, or anything really. Could whatever infection i have be blocking the action of anti-viral programs? What do i need to do?


Computer Info: Running DxDiag I'll paste the computer information so you get a general idea of what my system is and it might help in your analysis.

System Information
------------------

Time of this report: 4/1/2009, 02:53:26
Machine name: ABU-FD02F3A1787
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: 945GZM-S2
BIOS: Award Modular BIOS v6.00PG
Processor: Intel® Pentium® D CPU 3.40GHz (2 CPUs)
Memory: 2048MB RAM
Page File: 811MB used, 7225MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode




Looking forward to your response, and thanks for taking the time to read all of this.

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#2 rigel

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Posted 31 March 2009 - 07:55 PM

Let's start here:

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

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