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Vista crashes when trying online virus scans


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2 replies to this topic

#1 Whavenlad

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Posted 31 March 2009 - 11:01 AM

Hi,

I have been having problems with my web browser (firefox) crashing randomly and displaying some sites as a 1x1 pixellled jpeg. I'm not sure if it is related or not, but commonly this results in my laptop freezing and having to re-start.

I was using Kaspersky as my antivirus but this showed nothing when performing full scans. I have uninstalled this and am now using Trend Micro. Spybot found 2 trojans and removed them (I can't remember what they were called) but the problem still persists.

My system restore points have mysteriously dissapeared too.

I have tried using ESET online scanner but this crashes after getting around 3/4 of the way through and causes my system to restart.

Following your sites advice before posting I downloaded and attempted to run the DDS tool, which after 5 mins or so told me the batrch files could not be found.

I think I have covered all the problems that I have been having.

Please contact me should you need further information.

Eagerly awaiting your response.

Mark

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#2 garmanma

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Posted 31 March 2009 - 09:40 PM

If you cannot get DDS to work, please try this instead.

Please download RSIT by random/random and save it to your Desktop.
Note: You will need to run this tool while connected to the Internet so it can download HijackThis if it is not located on your system. If you get a warning from your firewall or other security programs regarding Rist attempting to contact the Internet, please allow the connection.
  • Close all applications and windows so that you have nothing open and are at your Desktop.
  • Double-click on RSIT.exe to start the program.
  • If using Windows Vista, be sure to Run As Administrator.
  • Click Continue after reading the disclaimer screen.
  • Leave the drop down box set to default: "List/folders created or modified in the last 1 month (30 days).
  • When the scan is complete, a text file named log.txt will automatically open in Notepad.
  • Save the log file to your desktop and copy/paste the contents into a new topic in the HijackThis Logs and Malware Removal forum, NOT here.
Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run.
If RSIT did not work, then reply back here.
Mark
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#3 Orange Blossom

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Posted 07 April 2009 - 08:58 PM

Hello

I see that you were successful in getting RSIT to run. Now that your log is posted here: http://www.bleepingcomputer.com/forums/t/217500/vista-crashes-when-performing-virus-scansonline-virus-scans/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
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