Posted 31 March 2009 - 10:04 AM
I have a Brother MFC-7220 all in one. The printer is working fine, but the scanner has stopped scanning, it won't recognize the programs that I use to convert the scanned items. I have went to the website and downloaded the drivers on there, I have used the disk that came with it to repair files, nothing works to repair it. I decided to remove my printer and reinstall it, I go to add and remove and it pops up with a box that says:
pAPP: Brother MFL-Pro Suite
PVENDOR: Brothers Industries, Inc.
$126.96.36.1998@Windows Service Pack 3 (2600) BT_OTHER 0.64
when I close that box another box comes up that says:
Install Shield Wizard
Setup has experienced an error
Error Code: -5001
WHAT DOES IT MEAN AND HOW DO I FIX IT?