First of all, I have a Gateway M675PRR (Laptop) with Windows XP, SP3, and WMP 10.
It all began when I tried to burn some CDs. WMP told me "No CD or DVD Burner has been detected." I then go to Tools> Options > Devices, and see that the CD/DVD Drive isn't showing up in the list.
I then check out the Devices Manager, and there's a little yellow exclamation point next to the HL-DT-ST DVD-RW GWA-4040N. After no success trying to update the driver, uninstall and reinstall, I do a little Googling and find this thread. I run the CDGone thing, and the alert icon disappears. Everything seems fixed.
However, WMP is still telling me there's no burner to be found, and now suddenly, there's no sound when I try to play a CD; the tracks appear to be playing fine, but there's no sound, and all the volume is up and unmuted. I've tried other MP3 files, and the sound is just fine. Prior to all of this, I was able to rip CDs and play them fine, also.
Another thing I found strange is that when I right-clicked on the CD/DVD Drive, with no disc in it, shows that it's completely used up.
When I tried to click on 'Properties' here, my screen froze and the whole comp crashed. Had to manually reboot.
I also found this page, and I started to follow the steps...
...but I stopped because I guess I'm still not exactly clear on Steps 5-8 (What's a 'backup of drives key'? Where do I type a 1 or a 2, where it says 'value not set'? And it says the drive type's a '(3)'...so...I'm confused), and of course, I'm petrified of screwing something up (anymore than I already have).
Sorry if this is all a bit jumbled or if I sound stupider than usual. This is everything I've noticed/run into, I hope it points to something. ^^;
Thanks very much in advance to anybody who gives my problem a gander.
Edit: I just noticed the Device Status on that second screencap. However, if everything's working fine, why would clicking on the Hardware > Properties cause the whole comp to crash?
Edit #2: On a slightly related note, of the three supposedly-blank Memorex CDs (the gray shiny type, not the white-with-blue-text type, though both are the same capacity) I've inserted into the drive, two of them have shown this:
The first time I clicked on the file, it came up with a Notepad file saying something about a 'GW Scan'. (I didn't screenshot it in time.) I realize I should probably go to Memorex.com, but was just wondering if anyone knew anything about it.
Edit #3: Oh, and the DVD-RW drive shows up in the Devices tab on WMP now. Is there something I should do from there, also?
Edited by Bachiatari, 30 March 2009 - 11:31 PM.