Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

virus and trojan problems


  • Please log in to reply
11 replies to this topic

#1 cricket3

cricket3

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:10:28 PM

Posted 30 March 2009 - 08:53 AM

Hello running windows xp and I am not the sharpest tool in shed when it comes to computers but hear it goes.
I run norton 360 it has quarantined backdoor.sdbot as well as trojan brisv.a I cannot get rid of them I did run spybot and came up with problems C/programfiles/spybot-search and destroy/includes/malwareC.sbi see log for details
C/programfiles/spybot-search and destroy/includes/trojanc.sbi The computer has been exstremely slow I have dissconneted and cleaned out the tower, also tried to run defragment but no go there were problems finishing that. I am at a loss as to what to do Thanks in advance P.s. hope I am in the right section

BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,176 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:10:28 PM

Posted 31 March 2009 - 02:00 PM

Hello can we run MBAm and get a log.

We need to disable Spybot S&D's "TeaTimer"
TeaTimer works by preventing ANY changes to the system. It will attempt to undo any fixes we run, because it blocks these fixes from running.

In order to safeguard your system from problems that can be brought on by a half finished fix, we need to disable TeaTimer. We can reenable it when we're done if you like.
  • Open SpyBot Search and Destroy by going to Start -> All Programs -> Spybot Search and Destroy -> Spybot Search and Destroy.
  • If prompted with a legal dialog, accept the warning.
  • Click Posted Image and then on "Advanced Mode"
    Posted Image
  • You may be presented with a warning dialog. If so, press Posted Image
  • Click on Posted Image
  • Click on Posted Image
  • Uncheck this checkbox:
    Posted Image
  • Close/Exit Spybot Search and Destroy

Next run MBAM:
Please download Malwarebytes Anti-Malware (v1.35) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 cricket3

cricket3
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:10:28 PM

Posted 31 March 2009 - 06:32 PM

Hi Thank you I have the report below, and your instructions are easily followed for a inexperienced person like myself . thanks again

Malwarebytes' Anti-Malware 1.35
Database version: 1927
Windows 5.1.2600 Service Pack 3

3/31/2009 7:20:51 PM
mbam-log-2009-03-31 (19-20-51).txt

Scan type: Quick Scan
Objects scanned: 92090
Time elapsed: 8 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,176 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:10:28 PM

Posted 31 March 2009 - 08:29 PM

Thanks, we try to keep it easy on all users. Looks good,let's just run these next to be sure we get it all.
Next run ATF and SAS:


From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post log and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 cricket3

cricket3
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:10:28 PM

Posted 01 April 2009 - 12:26 PM

Hi back with results , the computer seems slow still, EI pages take a about a minute to 2 minutes to load , could be the norton 360 scanning because it was off but since I put that on it for some reason makes the computer slower.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/01/2009 at 12:57 PM

Application Version : 4.25.1014

Core Rules Database Version : 3822
Trace Rules Database Version: 1778

Scan type : Complete Scan
Total Scan Time : 06:05:41

Memory items scanned : 257
Memory threats detected : 0
Registry items scanned : 8822
Registry threats detected : 0
File items scanned : 82739
File threats detected : 0
However I try to restore the quarantine files from norton but they keep saying infected with virus and put them back into quarantine I cannot get them deleted should I contact norton regarding this .. thanks wendy

#6 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,176 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:10:28 PM

Posted 01 April 2009 - 08:39 PM

Hi Wendy, The slowness may be from several items. It may still be malware, Also free space or total RAM. What is the amounts for Total and free space on the hard drive? How much RAM is installed . Also what are the AV's and spware tools n here?

However I try to restore the quarantine files from norton but they keep saying infected with virus and put them back into quarantine I cannot get them deleted should I contact norton regarding this

They are infected and put in the quarantine to protect your PC. They can only be deleted not restored.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 cricket3

cricket3
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:10:28 PM

Posted 02 April 2009 - 06:56 AM

Okay I checked the total space is 142GB and the free space is 115GB the other info is 1.99 MHz, 448MB of Ram,
spyware I have is spybot search and destroy, superanti spyware, and adaware, my anti virus is norton 360 version 2.0
This is the first time I have used norton my hubby bought me a laptop and the anti virus protection so we used it on three computers This computer is the only one that seems slower than normal, I do think it was the anti virus updating when I rebooted to send you the last information, but as it looked I was not infected? Again I thank you for your time it is so great to find a site that offers so much help from volunteers . As for the files that were infected if they were deleted than it must not have been important files that run the computer. as things seem to be alittle better today ... thanks wendy

#8 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,176 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:10:28 PM

Posted 02 April 2009 - 10:03 AM

Hello Wendy. Is the Norton a paid service? Norton is some what heavy on the System,especially with that amount of RAM.
You would be impressed if you can upgrade the amount of RAM on that to 1 Gig. You are operating at the minimumum requirement for XP. Your drive space is fine.

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 cricket3

cricket3
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:10:28 PM

Posted 02 April 2009 - 08:18 PM

Hello!!! Yes Norton is a paid service. I know when this runs out I will look to another anti virus protection, I will slao look into upgrading the ram, I usually let the kids use this computer , but they seem to like my laptop better!!! I will make a new restore point and clean disc.. Thank You once again for all your help wendy

#10 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,176 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:10:28 PM

Posted 02 April 2009 - 08:58 PM

You're welcome Wendy and was apleasure to help you. I asked that as you may want to then try removing Norton and use something less strenuous on that machine and speed it up some. After doing the cleaning above also check if the disk needs to be defragged.
Antivir is light on the system you get it from our Freeware list here
http://www.bleepingcomputer.com/forums/topic3616.html

use this to remove orton if you decide to go that way.
Download and run the Norton Removal Tool
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 cricket3

cricket3
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:10:28 PM

Posted 03 April 2009 - 05:59 AM

I think I will work on more ram and then remove the norton and install what you recommend Thanks again Have a great day

#12 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,176 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:10:28 PM

Posted 03 April 2009 - 11:27 AM

Ok :thumbsup: and you're welcome..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users