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#1 Weeeksy

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Posted 29 March 2009 - 07:33 PM

When I do Google searches, much of the time the links I click will redirect me to one adsearch site or another, which then redirects me to an ad site. When I run command/cmd, it just restarts explorer. Various programs have randomly been getting 'critical errors' and 'need to close'. I have the free versions of AVG and Malware-Bytes installed. I tried getting combofix.exe off your site, but when I tried to download it, firefox closed itself. When I did get it off another computer via USB drive, it wouldn't run. Any help would be very appreciated.

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#2 rigel

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Posted 29 March 2009 - 08:01 PM

Lets start here:

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. – Will Smith


#3 Weeeksy

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Posted 29 March 2009 - 08:44 PM

Nothing bad found in the MBAM scan. Here's the log

Malwarebytes' Anti-Malware 1.34
Database version: 1868
Windows 5.1.2600 Service Pack 2

29/03/2009 19:38:32
mbam-log-2009-03-29 (19-38-32).txt

Scan type: Quick Scan
Objects scanned: 70963
Time elapsed: 4 minute(s), 40 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



#4 rigel

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Posted 30 March 2009 - 06:47 AM

Please download GooredFix and save it to your Desktop. Double-click Goored.exe to run it. Select 1. Find Goored (no fix) by typing 1 and pressing Enter. A log will open, please post the contents of that log in your next reply (it can also be found on your desktop, called Goored.txt). Note: Do not run Option #2 yet.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. – Will Smith


#5 Weeeksy

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Posted 30 March 2009 - 06:26 PM

Doesn't look like it found Goored.

GooredFix v1.92 by jpshortstuff
Log created at 16:16 on 30/03/2009 running Option #1 (HP_Administrator)
Firefox version 2.0.0.13 (en-GB)

=====Suspect Goored Entries=====

=====Dumping Registry Values=====

[HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Mozilla Firefox 2.0.0.13\extensions]
"Plugins"="C:\Program Files\Mozilla Firefox\plugins"

[HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Mozilla Firefox 2.0.0.13\extensions]
"Components"="C:\Program Files\Mozilla Firefox\components"

[HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\extensions]
"jqs@sun.com"="C:\Program Files\Java\jre6\lib\deploy\jqs\ff"



#6 Weeeksy

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Posted 31 March 2009 - 08:14 AM

I'm bumping in the hope that there will be a reply when I get back from school.

#7 rigel

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Posted 31 March 2009 - 07:29 PM

Next step...

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. – Will Smith


#8 Weeeksy

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Posted 01 April 2009 - 01:57 AM

When I get to step 8, where it has me enter C:\SDFix\RunThis.bat into the run menu, it restarts the explorer process, and doesn't appear to run the .bat.
I get the same error when I try to just run>cmd, but I can open the command menu with run>command. When I navigate to C:\Sdfix and run RunThis.bat, all that happens is the previously black background of the console turns blue.

#9 rigel

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Posted 01 April 2009 - 08:53 AM

No problem. We will work toward a SDFix log.

Please perform a scan with Eset Onlinescan (NOD32).
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista Users be sure to run Internet Explorer as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)
  • You will see the Terms of Use. Tick the check-box in front of YES, I accept the Terms of Use
  • Now click Start.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?" (OnlineScanner.cab)".
  • Answer Yes to install and download the ActiveX controls that allows the scan to run.
  • Click Start. (the Onlinescanner will now prepare itself for running on your pc)
  • To do a full-scan, check: "Remove found threats" and "Scan potentially unwanted applications"
  • Press Scan to start the online scan. (this could take some time to complete)[/color]
  • When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software. Just close the window.
  • Now click Start > Run... > type: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad.
  • Copy and paste the log results in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn\ them back on after you are finished.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. – Will Smith


#10 Weeeksy

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Posted 01 April 2009 - 04:42 PM

When I try to install the ActiveX controller, it gives me the error 'Internet Explorer has encountered a problem and needs to close' every time. I was able to get into the page with IEtab in firefox, but that gave me the message from their site 'Error: Update Failed (200)'

#11 rigel

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Posted 01 April 2009 - 08:54 PM

Hmmm

Ok.... One other thing to try.

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. – Will Smith


#12 Weeeksy

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Posted 02 April 2009 - 03:14 AM

I don't think SuperAntiSpyware updated properly. When I try to check for updates, it just freezes, and when I try to install updates manually, it doesn't get them. Also, if this is of note, when I booted my computer after a 4 hour SuperAntiSpyware scan, I got this error:

Posted Image

Like I said though, I did the scan. Here are the results, but I don't think they mean much:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/01/2009 at 11:55 PM

Application Version : 4.26.1000

Core Rules Database Version : 3816
Trace Rules Database Version: 1770

Scan type : Complete Scan
Total Scan Time : 04:00:34

Memory items scanned : 217
Memory threats detected : 0
Registry items scanned : 5378
Registry threats detected : 0
File items scanned : 179774
File threats detected : 0



#13 rigel

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Posted 02 April 2009 - 07:41 AM

With all the different issues you are seeing, I would suggest moving to the HJT forum.

Please follow this guide from step (6). Post a HJT log to the HJT forum and a Team member will be along to help you as soon as possible. You may wish to post a link back to this topic to see what was discussed thus far.

If you need any help with the guide, please let me know. Best wishes - you are in good hands...

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. – Will Smith


#14 randy265

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Posted 02 April 2009 - 04:27 PM

I have this exact same problem. I don't wanna hijack a thread, but I did the Eset online scan and will post the results. Like I said I have this same problem so I will add it here.

I have regular XP and picked up the virtumonde virus a few days ago. I followed a lot of instructions here for downloading malwarebytes and some specialized vundo remover files to get rid of it. I did run spybot and ad-aware, it detected them but never removed them (vundo trojan). I recall malwarebytes got it off (so I thought- see below). The last day or two I thought I was clean -- until I started noticing this redirect issue whenever I was using google search engine (yahoo does it as well). Anyway I've done a lot of variations, reboot in safe mode, run it then, spybot, malwarebytes, etc...

Eset finished a few minutes ago and I am posting the log. It is still doing the funny redirect thing. I don't seem to have any other issues besides that; machine runs fine, not laggy nothing else unusual. I don't know what that EOSSerial part is so I x'ed it, if it's needed I'll post up (once I know what it is).

# version=4
# OnlineScanner.ocx=1.0.0.635
# OnlineScannerDLLA.dll=1, 0, 0, 79
# OnlineScannerDLLW.dll=1, 0, 0, 78
# OnlineScannerUninstaller.exe=1, 0, 0, 49
# vers_standard_module=3984 (20090402)
# vers_arch_module=1.064 (20080214)
# vers_adv_heur_module=1.066 (20070917)
# EOSSerial=xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
# end=finished
# remove_checked=true
# unwanted_checked=true
# utc_time=2009-04-02 09:48:59
# local_time=2009-04-02 04:48:59 (-0500, Eastern Standard Time)
# country="United States"
# osver=5.1.2600 NT Service Pack 3
# scanned=272022
# found=7
# scan_time=2856
C:\AOL Instant Messenger\AIM.exe Win32/Adware.WBug.A application (deleted) 00000000000000000000000000000000
C:\AOL Instant Messenger\AIM.exe »WISE »MiniBugTransporter.EXE Win32/Adware.WBug.A application (error while deleting - operation unavailable for this type of object - was a part of the deleted object) 00000000000000000000000000000000
C:\AOL Instant Messenger\AIM.exe »WISE »MiniBugTransporter.EXE »WISE »MiniBugTransporter.dll Win32/Adware.WBug.A application (error while cleaning - operation unavailable for this type of object - error while deleting - operation unavailable for this type of object - was a part of the deleted object) 00000000000000000000000000000000
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\InternetSpeedMonitor.zip Win32/Bagle.gen.zip worm (unable to clean - deleted) 00000000000000000000000000000000
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\InternetSpeedMonitor2.zip Win32/Bagle.gen.zip worm (unable to clean - deleted) 00000000000000000000000000000000
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\IRCcrt2.zip Win32/Bagle.gen.zip worm (unable to clean - deleted) 00000000000000000000000000000000
C:\WINDOWS\system32\hgNooUtv.ini Win32/Adware.Virtumonde.NEO~datafile application (unable to clean - deleted) 00000000000000000000000000000000




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