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Browser hijacker, can't open C drive, System Restore inoperable, etc./ Moved


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#1 woopjohuunq

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Posted 29 March 2009 - 07:18 PM

I actually have an assortment of problems. I hope you bear with me through this...

Here, I will list a sort of Table of Contents in order to organize the information a little bit better.

1st post: Possible Browser hijacker
2nd post: Can't open C drive
3rd post: System Restore
4th post: Tried Fixes

I hope this is enough information. If any more information is needed, please post and tell me what else to include.

Edited by woopjohuunq, 29 March 2009 - 07:46 PM.


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#2 woopjohuunq

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Posted 29 March 2009 - 07:23 PM

Post 1: Possible Browser hijacker

Whenever I open a search engine - regardless of which internet browser I use (both IE and Mozilla Firefox) - and type in a query, everything is fine. The search results come up and I'm able to view everything fine. But, once I click on a result, it redirects the page to a random ad. I have tried opening said result in a tab and still it persists. Only if I know the exact URL address of what I want to go to or click links that are not related to a search engine will it work properly, i.e. browsing Facebook or MySpace.

Another thing I have noticed is that my computer tends to seize up after I attempt to open up an internet-based program, such asthe AVG update service or Mozilla Firefox. I believe it is because of said problem but I am not entirely sure.

Edited by woopjohuunq, 30 March 2009 - 02:18 PM.


#3 woopjohuunq

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Posted 29 March 2009 - 07:27 PM

Post 2: Can't Open C Drive

Whenever I open My Computer and double-click the C Drive, it won't open. Only when I right-click and select 'Explore' will it open for me. Before, I used to receive an error message that said that a RECYCLER file cannot be located. Unfortunately, I forgot to get a screenshot of said message and I really do not remember the extremely long string of characters that followed after,so I can't detail what exactly the error message said. Recently, the error message doesn't even appear and it simply won't open.

#4 woopjohuunq

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Posted 29 March 2009 - 07:37 PM

Post 3: System Restore inoperable (UPDATE)

UPDATE: Well, I recently tried to use System Restore and it did go through, though when the computer rebooted and I signed into my account, it stated that the Restore was unsuccessful.

System Restore would not let me continue after choosing a restore date and clicking 'Next'. I could choose whatever date I wished to restore to and at which time, but it would not allow me to progress further than that.

#5 woopjohuunq

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Posted 29 March 2009 - 07:43 PM

Post 4: Tried Fixed

I have tried a couple of things:

I have reinstalled AVG Anti-Virus and tried to use that to hopefully fix any problems I have. Unfortunately, I haven't been able to update the AVG Virus Vault and was outdated when it did its scan. It did catch an assortment of tracking cookies and I cleaned them but that didn't alleviate any problems.

I have recently noticed an executable in the Task Manager called jqs.exe. I never had it run before the problems started. I searched through Windows Search function and regedit and deleted all entries of such files.

I also found something called DVDextraPL and uninstalled that from my computer and tried to find all entries of said program and delete them.

I have tried, as stated in Post 3, to do a system restore,though the restore came out unsuccessful.

As far as the possible browser hijacking, I have tried downloading Mozilla Firefox and using that with a search engine, though the same result as Internet Explorer occured.

Note: I have also tried to log onto my computer in Safe Mode, but every time I tried to do so, the computer froze up and I had to manually turn the computer off. I don't know if that's a problem associated with the issue at hand but I thought it's something important to note.

Edited by woopjohuunq, 29 March 2009 - 07:50 PM.


#6 woopjohuunq

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Posted 30 March 2009 - 02:32 PM

I've encountered this problem about a day or two ago. Every time I query a search into any online search engine - Google, Yahoo, etc. - I get the proper results and whatnot but right when I click on any of the results, I get sent to a random advertisement site. I had AVG Anti-Virus and reinstalled it (because I believe my girlfriend uninstalled it for some reason or another) but the update function for it cannot update it, most probably due to this renegade internet problem. I've cleaned my computer as far as my abilities go but still, the problem persists.

I don't know exactly what information I need to disclose in order for someone to help me so could someone guide me through that process?

#7 Orange Blossom

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Posted 30 March 2009 - 04:06 PM

Hello woopjohuunq and welcome to BC :thumbsup:

For the sake of continuity and to avoid confusion, I have merged your latest topic to your previously existing topic in the XP forum. In addition, I am moving the topic to the Am I Infected forum where it can get the attention it deserves.

Orange Blossom :flowers:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#8 woopjohuunq

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Posted 31 March 2009 - 10:23 PM

Thank you very much for the assistance.

UPDATE: The problem seems to be somewhat lesser in extent. The computer does not seize up upon trying to access the internet anymore and the complete avoidance of search engines has really helped. The computer still hitches on simple processes frequently, though I know not if this is caused by the possible malware or some other factor.

AVG still cannot seem to update itself for whatever reason it had.

I have not tried to use System Restore again, so I know not what problems still persist with it.

As far as I'm concerned, the only serious problem I am facing is the search engine problem.

#9 boopme

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Posted 31 March 2009 - 10:59 PM

Hello,let's start with a scan and log from MBam...

Please download Malwarebytes Anti-Malware (v1.35) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#10 woopjohuunq

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Posted 03 April 2009 - 08:02 AM

I have downloaded and installed Malwarebyte's Anti-Malware without a hitch but upon clicking 'Finish' at the end of installation, nothing happened. I made sure to keep both items checked and made sure to change nothing while installing the software. I tried several times to open the program manually but nothing seems to occur. I uninstalled my old anti-virus software, AVG, to see if that was conflicting with Malwarebyte's in any way and rebooted the computer but even so, the program won't start. I think perchance that whatever is ailing my computer is preventing me from starting up Malwarebyte's.

Is there any way to bypass this interference or any other program I could use in place of Malwarebyte's?

#11 woopjohuunq

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Posted 09 April 2009 - 03:57 AM

Update: The problem with the browser still persists and I still cannot run Malwarebyte's. I've tried uninstalling and reinstalling various times but even so, still nothing. Nothing else seems to be wrong, though I haven't tried the System Restore. I still cannot open the C drive directly through My Computer, only being able to open it throgu hthe 'Explore' option when right-clicking on it. I'll see if I can post up the exact error message I receive from it.

#12 boopme

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Posted 09 April 2009 - 09:44 AM

Hello, can you run S!Ri's SmitfraudFix

Please download SmitfraudFix

Double-click SmitfraudFix.exe
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc...processutil.htm
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 woopjohuunq

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Posted 13 April 2009 - 05:34 PM

Luckily, SmitFraud was able to run on my computer.

Here is the contents of the report you requested.

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

SmitFraudFix v2.408

Scan done at 18:30:37.39, Mon 04/13/2009
Run from C:\Documents and Settings\Owner.YOUR-780C524461\Desktop\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in normal mode

Process

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\vssvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\WINDOWS\system32\Pen_Tablet.exe
C:\WINDOWS\system32\WTablet\Pen_TabletUser.exe
C:\WINDOWS\system32\Pen_Tablet.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Owner.YOUR-780C524461\Desktop\SmitfraudFix\Policies.exe
C:\WINDOWS\system32\cmd.exe

hosts


C:\

C:\autorun.inf FOUND !

C:\WINDOWS


C:\WINDOWS\system


C:\WINDOWS\Web


C:\WINDOWS\system32


C:\WINDOWS\system32\LogFiles


C:\Documents and Settings\Owner.YOUR-780C524461


C:\DOCUME~1\OWNER~1.YOU\LOCALS~1\Temp


C:\Documents and Settings\Owner.YOUR-780C524461\Application Data

C:\Documents and Settings\Owner.YOUR-780C524461\Application Data\Skinux FOUND !

Start Menu


C:\DOCUME~1\OWNER~1.YOU\FAVORI~1


Desktop


C:\Program Files


Corrupted keys


Desktop Components

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0]
"Source"="About:Home"
"SubscribedURL"="About:Home"
"FriendlyName"="My Current Home Page"


o4Patch
!!!Attention, following keys are not inevitably infected!!!

o4Patch
Credits: Malware Analysis & Diagnostic
Code: S!Ri



IEDFix
!!!Attention, following keys are not inevitably infected!!!

IEDFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri



Agent.OMZ.Fix
!!!Attention, following keys are not inevitably infected!!!

Agent.OMZ.Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


VACFix
!!!Attention, following keys are not inevitably infected!!!

VACFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


404Fix
!!!Attention, following keys are not inevitably infected!!!

404Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


Sharedtaskscheduler
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


AppInit_DLLs
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"=""
"LoadAppInit_DLLs"=dword:00000001


Winlogon
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"Userinit"="C:\\WINDOWS\\system32\\userinit.exe,"

RK

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"System"=""


C:\WINDOWS\system32\drivers\opdxujwfduigfmtqnbgnilsobchqekageynf.sys detected !
use a Rootkit scanner

C:\WINDOWS\system32\opdxiygolymwexvxshsasuaouvkoeddkaoog.dll detected !
use a Rootkit scanner



DNS

Your computer may be victim of a DNS Hijack: 85.255.x.x detected !

Description: Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport
DNS Server Search Order: 85.255.112.198
DNS Server Search Order: 85.255.112.70

HKLM\SYSTEM\CCS\Services\Tcpip\..\{3C552739-EFE4-4748-9075-2D091E0D0A86}: DhcpNameServer=167.206.254.2 167.206.254.1
HKLM\SYSTEM\CCS\Services\Tcpip\..\{3C552739-EFE4-4748-9075-2D091E0D0A86}: NameServer=85.255.112.198,85.255.112.70
HKLM\SYSTEM\CS1\Services\Tcpip\..\{3C552739-EFE4-4748-9075-2D091E0D0A86}: DhcpNameServer=85.255.112.78,85.255.112.12
HKLM\SYSTEM\CS1\Services\Tcpip\..\{3C552739-EFE4-4748-9075-2D091E0D0A86}: NameServer=85.255.112.78,85.255.112.12
HKLM\SYSTEM\CS2\Services\Tcpip\..\{3C552739-EFE4-4748-9075-2D091E0D0A86}: DhcpNameServer=167.206.254.2 167.206.254.1
HKLM\SYSTEM\CS3\Services\Tcpip\..\{3C552739-EFE4-4748-9075-2D091E0D0A86}: DhcpNameServer=167.206.254.2 167.206.254.1
HKLM\SYSTEM\CS3\Services\Tcpip\..\{3C552739-EFE4-4748-9075-2D091E0D0A86}: NameServer=85.255.112.198,85.255.112.70
HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=167.206.254.2 167.206.254.1
HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: NameServer=85.255.112.198,85.255.112.70
HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=85.255.112.78,85.255.112.12
HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: NameServer=85.255.112.78,85.255.112.12
HKLM\SYSTEM\CS2\Services\Tcpip\Parameters: DhcpNameServer=167.206.254.2 167.206.254.1
HKLM\SYSTEM\CS3\Services\Tcpip\Parameters: DhcpNameServer=167.206.254.2 167.206.254.1
HKLM\SYSTEM\CS3\Services\Tcpip\Parameters: NameServer=85.255.112.198,85.255.112.70


Scanning for wininet.dll infection


End

#14 boopme

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Posted 13 April 2009 - 08:52 PM

OK yes we need to remove some now
run the cleaner,part 2.
You should print out these instructions, or copy them to a Notepad file for reading while in Safe Mode, because you will not be able to connect to the Internet to read from this site.

Please reboot your computer in Safe Mode by doing the following :
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  • Instead of Windows loading as normal, a menu with options should appear;
  • Select the first option, to run Windows in Safe Mode, then press "Enter".
  • Choose your usual account.
Once in Safe Mode, double-click SmitfraudFix.exe
Select option #2 - Clean by typing 2 and press "Enter" to delete infected files.

You will be prompted : "Registry cleaning - Do you want to clean the registry ?"; answer "Yes" by typing Y and press "Enter" in order to remove the Desktop background and clean registry keys associated with the infection.

The tool will now check if wininet.dll is infected. You may be prompted to replace the infected file (if found); answer "Yes" by typing Y and press "Enter".

The tool may need to restart your computer to finish the cleaning process; if it doesn't, please restart anyway into normal Windows. A text file will appear onscreen, with results from the cleaning process; please copy/paste the content of that report into your next reply.
The report can also be found at the root of the system drive, usually at C:\rapport.txt

Warning : running option #2 on a non infected computer will remove your Desktop background.


And next:
Please download Flash_Disinfector.exe by sUBs and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
  • Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 woopjohuunq

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Posted 14 April 2009 - 10:18 AM

After a couple of faulty restarts, I finally managed to get the blasted computer up and going..

Here's the report you wanted.

NOTE: Just as a head's up, the search engine still doesn't work.

Addendum: I did not use the Flash_Disinfector.exe program because we do not have any removable/flash drives, so I simply skipped that step.

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

SmitFraudFix v2.408

Scan done at 11:01:45.50, Tue 04/14/2009
Run from C:\Documents and Settings\Owner.YOUR-780C524461\Desktop\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in safe mode

SharedTaskScheduler Before SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

Killing process


hosts


127.0.0.1 localhost
127.0.0.1 preymaster.humanhead.com

VACFix

VACFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


Winsock2 Fix

S!Ri's WS2Fix: LSP not Found.


Generic Renos Fix

GenericRenosFix by S!Ri


Deleting infected files

C:\autorun.inf Deleted
C:\Documents and Settings\Owner.YOUR-780C524461\Application Data\Skinux\ Deleted

IEDFix

IEDFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri



Agent.OMZ.Fix

Agent.OMZ.Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


404Fix

404Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


RK


DNS

HKLM\SYSTEM\CCS\Services\Tcpip\..\{3C552739-EFE4-4748-9075-2D091E0D0A86}: DhcpNameServer=167.206.254.2 167.206.254.1
HKLM\SYSTEM\CCS\Services\Tcpip\..\{3C552739-EFE4-4748-9075-2D091E0D0A86}: NameServer=85.255.112.198,85.255.112.70
HKLM\SYSTEM\CS1\Services\Tcpip\..\{3C552739-EFE4-4748-9075-2D091E0D0A86}: DhcpNameServer=85.255.112.78,85.255.112.12
HKLM\SYSTEM\CS1\Services\Tcpip\..\{3C552739-EFE4-4748-9075-2D091E0D0A86}: NameServer=85.255.112.78,85.255.112.12
HKLM\SYSTEM\CS2\Services\Tcpip\..\{3C552739-EFE4-4748-9075-2D091E0D0A86}: DhcpNameServer=167.206.254.2 167.206.254.1
HKLM\SYSTEM\CS3\Services\Tcpip\..\{3C552739-EFE4-4748-9075-2D091E0D0A86}: DhcpNameServer=167.206.254.2 167.206.254.1
HKLM\SYSTEM\CS3\Services\Tcpip\..\{3C552739-EFE4-4748-9075-2D091E0D0A86}: NameServer=85.255.112.198,85.255.112.70
HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=167.206.254.2 167.206.254.1
HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: NameServer=85.255.112.198,85.255.112.70
HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=85.255.112.78,85.255.112.12
HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: NameServer=85.255.112.78,85.255.112.12
HKLM\SYSTEM\CS2\Services\Tcpip\Parameters: DhcpNameServer=167.206.254.2 167.206.254.1
HKLM\SYSTEM\CS3\Services\Tcpip\Parameters: DhcpNameServer=167.206.254.2 167.206.254.1
HKLM\SYSTEM\CS3\Services\Tcpip\Parameters: NameServer=85.255.112.198,85.255.112.70


Deleting Temp Files


Winlogon.System
!!!Attention, following keys are not inevitably infected!!!

"System"=""


RK.2


C:\WINDOWS\system32\drivers\opdxujwfduigfmtqnbgnilsobchqekageynf.sys detected !
use a Rootkit scanner

C:\WINDOWS\system32\opdxiygolymwexvxshsasuaouvkoeddkaoog.dll detected !
use a Rootkit scanner


Registry Cleaning

Registry Cleaning done.

SharedTaskScheduler After SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


End

Edited by woopjohuunq, 14 April 2009 - 10:19 AM.





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