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cannot install programs


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7 replies to this topic

#1 Brandonk

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Posted 29 March 2009 - 06:59 PM

I have a emachines desktop with windows xp sp3. I have been trying to install turbotax and other programs for the past 3 days with no luck. I do not get any error messages. turbotax runs the annimated logo with 4 check marks and never does anything else. I installed avast but was only able to do that by downloading on a different computer and installing it from usb thumb drive. when searching for removal tool online(had trouble getting rid of norton but its gone now), i get redirected to a search engine that I have never heard of before here is my hijack this log, hope someone can find something.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:58:56 PM, on 3/29/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\DOCUME~1\STLVIA~1\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\STLVIA~1\LOCALS~1\Temp\Temporary Directory 1 for HiJackThis[1].zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\ngxli.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\ngxli.dll/sp.html#28129
R3 - URLSearchHook: DefaultSearchHook Class - {C94E154B-1459-4A47-966B-4B843BEFC7DB} - C:\Program Files\AskSearch\bin\DefaultSearch.dll
O2 - BHO: PCCBHO.CPCCBHO - {22FC6CE8-7D47-479F-B74A-BFBB04ADB9AF} - C:\Program Files\Winferno\PC Confidential\PCCBHO.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\RunOnce: [NSSInstallation] C:\WINDOWS\system32\Adobe\Shockwave 11\nssstub.exe /RunOnce
O4 - HKLM\..\RunOnce: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: (no name) - {53F6FCCD-9E22-4d71-86EA-6E43136192AB} - C:\Program Files\Winferno\PC Confidential\PCConfidential.exe
O9 - Extra 'Tools' menuitem: PC Confidential - {53F6FCCD-9E22-4d71-86EA-6E43136192AB} - C:\Program Files\Winferno\PC Confidential\PCConfidential.exe
O9 - Extra button: PC Confidential - {925DAB62-F9AC-4221-806A-057BFB1014AA} - C:\Program Files\Winferno\PC Confidential\PCConfidential.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O15 - Trusted Zone: *.frame.crazywinnings.com
O15 - Trusted Zone: *.static.topconverting.com
O15 - Trusted Zone: *.05p.com (HKLM)
O15 - Trusted Zone: *.awmdabest.com (HKLM)
O15 - Trusted Zone: http://ny.contentmatch.net (HKLM)
O15 - Trusted Zone: *.frame.crazywinnings.com (HKLM)
O15 - Trusted Zone: *.scoobidoo.com (HKLM)
O15 - Trusted Zone: *.static.topconverting.com (HKLM)
O15 - Trusted IP range: 206.161.125.149
O15 - Trusted IP range: 206.161.124.130 (HKLM)
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O20 - Winlogon Notify: vgaexp - C:\WINDOWS\ServicePackFiles\i386\vgaexp.dll (file missing)
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe

--
End of file - 5006 bytes

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#2 KoanYorel

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Posted 07 April 2009 - 01:41 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 Brandonk

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Posted 10 April 2009 - 05:13 PM

I cannot load some programs, more specificly turbotax. I am unable to download most antivirus software, I have loaded avast! via usb drive from another computer. I have ran boot scan with avast! I have also ran Malwarebytes' and microsoft tech ran dial-a-fix via remote access, power was lost durring this and I was unable to get futher help from Microsoft. here is what you requested



DDS (Ver_09-03-16.01)

Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume1
Install Date: 2/15/2004 7:18:59 PM
System Uptime: 4/10/2009 6:02:01 PM (0 hours ago)

Motherboard: MICRO-STAR INTERNATIONAL CO., LTD | | MS-6734
Processor: AMD Athlon™ XP 3000+ | Socket A | 2164/166mhz

==== Disk Partitions =========================

A: is Removable
C: is FIXED (NTFS) - 75 GiB total, 64.457 GiB free.
D: is CDROM (CDFS)
E: is CDROM ()

==== Disabled Device Manager Items =============

Class GUID:
Description: Multimedia Audio Controller
Device ID: PCI\VEN_1106&DEV_3059&SUBSYS_73401462&REV_50\3&61AAA01&0&8D
Manufacturer:
Name: Multimedia Audio Controller
PNP Device ID: PCI\VEN_1106&DEV_3059&SUBSYS_73401462&REV_50\3&61AAA01&0&8D
Service:

==== System Restore Points ===================

RP1124: 1/12/2009 8:59:14 PM - System Checkpoint
RP1125: 1/13/2009 9:09:08 PM - Software Distribution Service 3.0
RP1126: 1/17/2009 11:40:48 AM - System Checkpoint
RP1127: 1/17/2009 6:15:40 PM - HOTLLAMA Media Player Installation
RP1128: 1/18/2009 6:16:14 PM - System Checkpoint
RP1129: 1/20/2009 3:44:44 PM - System Checkpoint
RP1130: 1/22/2009 7:44:53 PM - System Checkpoint
RP1131: 1/24/2009 11:14:45 AM - System Checkpoint
RP1132: 1/26/2009 8:18:50 PM - System Checkpoint
RP1133: 1/28/2009 7:46:10 PM - System Checkpoint
RP1134: 1/31/2009 1:35:23 PM - System Checkpoint
RP1135: 2/1/2009 5:12:23 PM - Installed Java™ 6 Update 11
RP1136: 2/1/2009 5:33:57 PM - Installed Windows Resource Kit Tools - SubInAcl.exe
RP1137: 2/7/2009 12:40:38 PM - System Checkpoint
RP1138: 2/10/2009 9:26:46 PM - Software Distribution Service 3.0
RP1139: 2/14/2009 3:28:57 PM - System Checkpoint
RP1140: 2/15/2009 5:55:03 PM - System Checkpoint
RP1141: 2/17/2009 2:55:44 PM - Software Distribution Service 3.0
RP1142: 2/17/2009 5:25:56 PM - Software Distribution Service 3.0
RP1143: 2/18/2009 8:48:14 PM - Software Distribution Service 3.0
RP1144: 2/21/2009 3:31:39 PM - System Checkpoint
RP1145: 2/22/2009 5:48:22 PM - System Checkpoint
RP1146: 2/25/2009 8:22:33 PM - System Checkpoint
RP1147: 2/25/2009 8:41:41 PM - Software Distribution Service 3.0
RP1148: 2/26/2009 8:47:51 PM - System Checkpoint
RP1149: 2/28/2009 2:43:01 PM - System Checkpoint
RP1150: 2/28/2009 7:11:56 PM -
RP1151: 2/28/2009 7:26:12 PM - Shockwave Player
RP1152: 3/1/2009 7:32:36 PM - System Checkpoint
RP1153: 3/2/2009 8:06:45 PM - System Checkpoint
RP1154: 3/6/2009 8:14:00 PM - System Checkpoint
RP1155: 3/8/2009 7:01:08 PM - System Checkpoint
RP1156: 3/9/2009 7:30:25 PM - System Checkpoint
RP1157: 3/10/2009 7:52:19 PM - System Checkpoint
RP1158: 3/11/2009 7:44:05 PM - Software Distribution Service 3.0
RP1159: 3/14/2009 10:55:16 AM - System Checkpoint
RP1160: 3/15/2009 4:45:43 PM - System Checkpoint
RP1161: 3/15/2009 9:10:22 PM - Software Distribution Service 3.0
RP1162: 3/19/2009 8:09:44 PM - System Checkpoint
RP1163: 3/21/2009 12:09:07 PM - System Checkpoint
RP1164: 3/27/2009 6:47:30 PM - System Checkpoint
RP1165: 3/27/2009 7:21:32 PM - Removed AnswerWorks 4.0 Runtime - English
RP1166: 3/29/2009 2:35:30 PM - System Checkpoint
RP1167: 3/29/2009 6:03:33 PM - Installed Windows XP KB942288-v3.
RP1168: 3/29/2009 9:33:24 PM - Software Distribution Service 3.0
RP1169: 4/2/2009 8:07:20 PM - System Checkpoint
RP1170: 4/4/2009 4:52:29 PM - System Checkpoint

==== Installed Programs ======================

56Kbps Internal Modem
Acrobat.com
Adobe Acrobat 5.0
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Shockwave Player 11
avast! Antivirus
Cake Mania 2 (remove only)
CompuServe
Connection Manager
Easy Family Tree DeluxeŽ
Family Tree Maker
HijackThis 2.0.2
Hotfix for Windows XP (KB942288-v3)
Hotfix for Windows XP (KB952287)
J2SE Runtime Environment 5.0 Update 6
Java 2 Runtime Environment Standard Edition v1.3.1
Java 2 Runtime Environment Standard Edition v1.3.1_02
Java 2 Runtime Environment, SE v1.4.2_04
Java™ 6 Update 11
Java™ SE Runtime Environment 6 Update 1
Lernout & Hauspie TruVoice American English TTS Engine
Macromedia Shockwave Player
Malwarebytes' Anti-Malware
Micro Innovations Optical Scroll Mouse
Microsoft .NET Framework 2.0 Service Pack 1
Microsoft Money 2004
Microsoft Money 2004 System Pack
Microsoft Office 2000 Small Business
Microsoft Text-to-Speech Engine 4.0 (English)
Microsoft Works 7.0
Netscape 6 (6.2.1)
PC Confidential 2008
PowerDVD
QuickTime
SafeCast Shared Components
SANYO Digital Camera Driver
Security Update for CAPICOM (KB931906)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950759)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953838)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956390)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958215)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960714)
Security Update for Windows XP (KB960715)
TeamViewer 4
TurboTax Deluxe 2003
TurboTax Deluxe 2004
TurboTax Deluxe 2007
TurboTax Deluxe Deduction Maximizer 2006
TurboTax ItsDeductible 2005
TurboTax ItsDeductible 2006
TurboTax Premier 2005
UniChrome Graphics Driver and Utilities
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Viewpoint Media Player
WebFldrs XP
WexTech AnswerWorks
Windows Genuine Advantage v1.3.0254.0
Windows Media Format Runtime
Windows Media Player 10
Windows Movie Maker 2.0
Windows Resource Kit Tools - SubInAcl.exe
Windows SR 2.0
Windows XP Service Pack 3
Yahoo! Internet Mail
Yahoo! Mail Quick Select Tool (PhotoMail)
Yahoo! Messenger Explorer Bar

==== Event Viewer Messages From Past Week ========

4/9/2009 8:10:12 PM, error: SideBySide [32] - Dependent Assembly Microsoft.VC80.MFCLOC could not be found and Last Error was The referenced assembly is not installed on your system.
4/9/2009 8:10:12 PM, error: SideBySide [59] - Resolve Partial Assembly failed for Microsoft.VC80.MFCLOC. Reference error message: The referenced assembly is not installed on your system. .
4/9/2009 8:10:12 PM, error: SideBySide [59] - Generate Activation Context failed for C:\Program Files\TurboTax\Deluxe 2007\32bit\MFC80.DLL. Reference error message: The operation completed successfully. .
4/9/2009 8:10:26 PM, error: SideBySide [34] - Component identity found in manifest does not match the identity of the component requested
4/9/2009 8:10:26 PM, error: SideBySide [58] - Syntax error in manifest or policy file "C:\Program Files\TurboTax\Deluxe 2007\32bit\Microsoft.VC80.MFC.MANIFEST" on line 4.
4/9/2009 8:10:26 PM, error: SideBySide [59] - Generate Activation Context failed for C:\Program Files\TurboTax\Deluxe 2007\32bit\QBSendError20.dll. Reference error message: The operation completed successfully. .

==== End Of File ===========================

#4 PropagandaPanda

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Posted 10 April 2009 - 05:30 PM

Hello.

The main DDS.txt log was not including. Please run DDS again and post that log as well.

With Regards,
The Panda

#5 Brandonk

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Posted 10 April 2009 - 06:38 PM

sorry :thumbup2: here it is


DDS (Ver_09-03-16.01) - NTFSx86
Run by Stlvia Simmons at 19:35:55.65 on Fri 04/10/2009
Internet Explorer: 6.0.2900.5512
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.447.158 [GMT -4:00]

AV: avast! antivirus 4.8.1335 [VPS 090327-0] *On-access scanning enabled* (Outdated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\taskmgr.exe
C:\WINDOWS\system32\msiexec.exe
C:\Documents and Settings\Stlvia Simmons\Desktop\dds.scr

============== Pseudo HJT Report ===============

uSearch Bar =
uSearch Page =
mSearch Page =
mSearch Bar = res://c:\windows\ngxli.dll/sp.html#28129
mDefault_Page_URL = about:blank
mDefault_Search_URL = res://c:\windows\ngxli.dll/sp.html#28129
uInternet Connection Wizard,ShellNext = iexplore
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
uURLSearchHooks: DefaultSearchHook Class: {c94e154b-1459-4a47-966b-4b843befc7db} - c:\program files\asksearch\bin\DefaultSearch.dll
BHO: PCCBHO.CPCCBHO: {22fc6ce8-7d47-479f-b74a-bfbb04adb9af} - c:\program files\winferno\pc confidential\PCCBHO.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: &Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
TB: {C4069E3A-68F1-403E-B40E-20066696354B} - No File
TB: {90B8B761-DF2B-48AC-BBE0-BCC03A819B3B} - No File
TB: {D0523BB4-21E7-11DD-9AB7-415B56D89593} - No File
EB: &Yahoo! Messenger: {4528bbe0-4e08-11d5-ad55-00010333d0ad} - c:\program files\yahoo!\messenger\yhexbmes0521.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
EB: {E2BF1BF3-1FDB-4C93-8874-0B09E71C594C} - No File
uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil10a.exe
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
mRunOnce: [NSSInstallation] c:\windows\system32\adobe\shockwave 11\nssstub.exe /RunOnce
dRunOnce: [RunNarrator] Narrator.exe
IE: {53F6FCCD-9E22-4d71-86EA-6E43136192AB} - c:\program files\winferno\pc confidential\PCConfidential.exe
IE: {925DAB62-F9AC-4221-806A-057BFB1014AA} - c:\program files\winferno\pc confidential\PCConfidential.exe
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {4528BBE0-4E08-11D5-AD55-00010333D0AD} - {4C171D40-8277-11D5-AD55-00010333D0AD} - c:\program files\yahoo!\messenger\yhexbmes0521.dll
Trusted Zone: frame.crazywinnings.com
Trusted Zone: static.topconverting.com
Trusted Zone: turbotax.com
Trusted Zone: 05p.com
Trusted Zone: awmdabest.com
Trusted Zone: contentmatch.net\ny
Trusted Zone: frame.crazywinnings.com
Trusted Zone: scoobidoo.com
Trusted Zone: static.topconverting.com
DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} - hxxps://support.microsoft.com/OAS/ActiveX/MSDcode.cab
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5483.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab
Notify: vgaexp - c:\windows\servicepackfiles\i386\vgaexp.dll
LSA: Notification Packages = scecli

============= SERVICES / DRIVERS ===============

R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2009-3-26 114768]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2009-3-26 20560]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast4\ashServ.exe [2009-3-26 138680]
R2 LxrSII1d;Secure II Driver;c:\windows\system32\drivers\LxrSII1d.sys [2006-2-20 70016]
R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast4\ashMaiSv.exe [2009-3-26 254040]
R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast4\ashWebSv.exe [2009-3-26 352920]
S4 getPlus® Helper;getPlus® Helper;c:\program files\nos\bin\getPlus_HelperSvc.exe [2009-2-1 33752]
S4 WksPatch;Internet Procedure Messaging;c:\windows\system32\drivers\svchost.exe --> c:\windows\system32\drivers\svchost.exe [?]

=============== Created Last 30 ================

2009-03-29 18:58 <DIR> --d----- c:\windows\system32\CatRoot2
2009-03-29 16:50 7,348,224 a------- c:\windows\sectest.db
2009-03-29 16:12 <DIR> --d----- c:\docume~1\stlvia~1\applic~1\Malwarebytes
2009-03-29 16:12 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-03-29 16:12 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-03-29 16:12 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-03-29 16:12 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-03-29 16:04 <DIR> --d----- c:\docume~1\stlvia~1\applic~1\TeamViewer
2009-03-29 16:04 <DIR> --d----- c:\program files\TeamViewer
2009-03-29 16:03 <DIR> --d----- c:\documents and settings\stlvia simmons\temp
2009-03-27 19:16 2 a------- c:\windows\msoffice.ini
2009-03-27 19:10 <DIR> --d----- c:\docume~1\alluse~1\applic~1\NortonInstaller

==================== Find3M ====================

2009-02-17 18:47 76,487 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2009-02-09 07:13 1,846,784 a------- c:\windows\system32\win32k.sys
2005-01-04 16:23 3,547 ac-sh--- c:\windows\unowb.dat
2005-08-30 18:36 178,679 -c-sh--- c:\windows\servicepackfiles\i386\pxeagv.bak1
2005-02-17 10:51 7,471 ac-sh--- c:\windows\system32\arskb.dat
2005-01-14 21:33 11,592 ac-sh--- c:\windows\system32\czfye.dat
2005-01-09 16:41 0 ac-sh--- c:\windows\system32\drbya.dat
2005-01-11 19:21 11,592 ac-sh--- c:\windows\system32\khdjc.dat
2005-02-07 21:03 0 ac-sh--- c:\windows\system32\lovaz.dll
2005-01-26 07:29 7,305 ac-sh--- c:\windows\system32\melyw.dat
2005-02-13 02:05 3,567 ac-sh--- c:\windows\system32\mffdc.dat
2005-01-19 12:41 7,305 ac-sh--- c:\windows\system32\rlffo.dat
2005-01-03 04:25 7,305 ac-sh--- c:\windows\system32\sjshp.dat
2005-01-07 00:10 11,592 ac-sh--- c:\windows\system32\tbedi.dat
2005-01-11 02:03 3,547 ac-sh--- c:\windows\system32\vbpuq.dat
2005-01-09 19:43 7,305 ac-sh--- c:\windows\system32\xkdcd.dat
2005-01-20 19:57 3,547 ac-sh--- c:\windows\system32\xvaah.dat
2005-01-16 07:21 3,567 ac-sh--- c:\windows\system32\yavqp.dat
2005-02-02 06:13 11,592 ac-sh--- c:\windows\system32\ygadx.dat

============= FINISH: 19:36:19.81 ===============

#6 Brandonk

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Posted 10 April 2009 - 06:41 PM

also did windows live scan scense last time

#7 PropagandaPanda

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Posted 10 April 2009 - 07:00 PM

Hello.

There are some suspicious files that I see.

I definately see signs of infection, though I don't know if any are active.

Posted ImageBackdoor Threat
I'm sorry to say that your computer is or was infected with one or more backdoor trojans.

This means that sensitive information could have been stolen. I would advise to change any passwords for any accounts that you have accessed with the infected computer using a clean computer ASAP. If you have used this computer for banking, I would strongly suggest that you report the possible stolen information. Please do not use the computer for any further transactions, or to enter any other information, if at all possible, until it is declared clean.

You may want to read this article on how to handle identity theft.
You may also want to read this article regarding preventing of identity theft.

This computer can still be cleaned, however, I cannot guarantee that it will be 100% safe even after disinfection.

Please read When Should I Format, How Should I Reinstall.

I will proceed assuming you wish to disinfect. If you want to do a reinstall, reply back saying so.


Disable Realtime Protection
Antimalware programs can interfere with the tools we need to run. Please temporarily disable all realtime protections you have enabled. Refer to this page, if you are unsure how.

Disable Avast!'s realtime protection by right clicking on the try icon beside your clock that looks like Posted Image and selecting Stop On-Access Protection.

In the settings:
Posted Image

Download and Run ComboFix
Download Combofix by sUBs from any of the links below, and save it to your desktop.
Link 1, Link 2, Link 3
  • Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
  • Double click on ComboFix.exe and follow the prompts. If you are using Windows Vista, right click the icon and select "Run as Administrator". You will not recieve the prompts below if you are not using Windows XP. ComboFix will check to see if you have the Windows Recovery Console installed.
  • If you did not have it installed, you will see the prompt below. Choose YES.
    Posted ImagePosted Image

  • When the Recovery Console has been installed, you will see the prompt below. Choose YES.
    Posted Image
  • When finished, ComboFix will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
Leave your computer alone while ComboFix is running. ComboFix will restart your computer if malware is found; allow it to do so.

Download and Run Scan with GMER
We will use GMER to scan for rootkits.

Please download GMER.zip to your desktop from any of the links below:
LINK1, LINK2
  • Right click on GMER.zip and select "Extract All".
  • Close all other open programs as there is a slight chance your computer will crash.
  • Double click GMER.exe. Your security programs may detect GMER's driver trying to load. Allow it.
  • You may see a warning saying "GMER has detected rootkit activity". If so, select NO.
  • Leaving the settings at default, click Scan.
  • When the scan is complete, click Save and save the log onto your desktop.
Please include the log in your next reply.

With Regards,
The Panda

#8 PropagandaPanda

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Posted 17 April 2009 - 04:27 PM

Hello.

There had been no reply from the topic starter in 5 days. Due to inactivity, this topic is now closed.
If you are the topic starter and need this topic reopened, send me a message.

Everyone else, please begin a new topic.

With Regards,
The Panda




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