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Unable to unistall Ang Antivirus 09


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#1 Jeterbug25

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Posted 29 March 2009 - 05:30 PM

:thumbsup: Hello, I am having alot of issues with my computer after installing ang 09 by accident. I am running Windows XP and as admin. The first thing I tried to do was by the control panel but it wasn't located there. Then I started researching it online and seen where you could use the Malwarebytes Anti-malware, So i had this already installed on my computer. So i updated it and then ran the program. Well, it found viruses or whatever it looks for, and i checked all of the threats and clicked removed, then it prompted to me to restart my laptop. Followed the instructions and as soon as my computer restarted the ang antivirus was running again. Please, I need someone help. I seen on this forum step by step instructions but didn't want to do them if it would hurt my computer. I am not great at fixing computers but i can be walked through anything. I would appreciate any help anybody can give me. Thanks :flowers:

Edited by The weatherman, 29 March 2009 - 06:09 PM.
Moved to a more appropriate forum. TW


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#2 garmanma

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Posted 30 March 2009 - 08:43 PM

Update mbam and run a FULL scan
Please post the results

Then

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

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#3 Jeterbug25

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Posted 31 March 2009 - 06:52 PM

Here is my log for the Malware run:

Malwarebytes' Anti-Malware 1.35
Database version: 1927
Windows 5.1.2600 Service Pack 2

5/1/2009 6:49:34 PM
mbam-log-2009-05-01 (18-49-04).txt

Scan type: Full Scan (C:\|E:\|)
Objects scanned: 92725
Time elapsed: 48 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Total Virus Protection (Rogue.TotalVirusProtection) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\ANG AntiVirus 09 (Rogue.ANGav2009) -> No action taken.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\Common Files\System\msan\Uninstall.exe (Rogue.ANGantivirus) -> No action taken.



*thanks again for your help...*

I am fixing to do the next step.. and is it okay that i am just using reg. internet explorer.

#4 Jeterbug25

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Posted 31 March 2009 - 06:56 PM

Also, I am sorry but am I supposed to deleted the effected on anything after I run the scans.. or just post all the logs.. thanks

#5 garmanma

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Posted 01 April 2009 - 02:24 PM

When the scan finished and you click on Show Results, did you click on Remove Selected?
After running mbam, did you restart the computer? If not please do so and run another scan

Edited by garmanma, 01 April 2009 - 02:35 PM.

Mark
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why won't my laptop work?

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#6 Jeterbug25

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Posted 01 April 2009 - 02:55 PM

Yes, I am sorry. I went ahead and done that. After I thought about it. So i downloaded the ATF Scanner, and followed the instructions.. Then I download the Super Antispyware software and proceded to follow the steps. Everything was going fine I rebooted my computer in Safe Mode and chose C drive, and it did take a long time.. The first time I did this it went to a blue screen after about 50 minutes and said something about checking scan disk.. Then I did it again last night and awoke to find the same thing. If i need to get the exact message I will but it was a process where it was checking scan disk and was divided into 3 steps.

Thanks,

#7 garmanma

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Posted 02 April 2009 - 05:06 PM

It sounds like you may have a damaged hard drive
How to use Chkdsk (scandisk):
http://support.microsoft.com/kb/315265
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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