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Hijack this- post BSOD rectification problems.


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14 replies to this topic

#1 parkton

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Posted 29 March 2009 - 03:06 PM

Hi,

I've been advised to post a Hijack this log in this forum, having initially sought assistance and been referred, see -
http://www.bleepingcomputer.com/forums/ind...493&hl=BSOD

The Hijack this log is as follows:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 20:51:51, on 29/03/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\WinPcap\rpcapd.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe
D:\Program Files\Virgin Broadband Wireless\Wireless Manager.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
D:\Program Files\Virgin Broadband Wireless\ndis_events.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://virginmedia.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;*.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: Adobe PDF Link Helper - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {56071E0D-C61B-11D3-B41C-00E02927A304} - (no file)
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [Broadbandadvisor.exe] "C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe" /AUTORUN
O4 - HKLM\..\Run: [Wireless Manager] "D:\Program Files\Virgin Broadband Wireless\Wireless Manager.exe" startup
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www1.snapfish.co.uk/SnapfishUKActivia.cab
O16 - DPF: {4CCA4E80-9259-11D9-AC6E-444553544200} - http://h30155.www3.hp.com/ediags/dd/instal...llMgr_v01_5.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo...otoUploader.cab
O16 - DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} - http://h20270.www2.hp.com/ediags/gmn2/inst...ctDetection.cab
O16 - DPF: {F09BFD07-20B5-46D8-A6D5-BE4EF22F1F4D} (DGTx.uc1) - http://66.98.130.69/DGTx.CAB
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe

--
End of file - 5222 bytes


Hope you can help with this,

Regards

Parkton

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#2 KoanYorel

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Posted 07 April 2009 - 01:21 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 parkton

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Posted 09 April 2009 - 01:02 AM

Hi,

Thanks for your reply.

The full background and what's been tried thus far is outlined in my original post for this forum. In a nutshell though, having suffered the BSOD I used Windows Repair to try and restore use of my pc. That has only been partially successful since I have trouble getting an internet connection and may have to restart several times, and loss of functionality such as programs like Add/Delete not wanting to run i.e. they 'hang' ad infinitum. I also get random crashes and the pc shuts down, and when shutting down normally i get a pop up box, either 'UI pop up box hidden' or from Wireless Manager saying not responding and that if i choose to close immediately unsaved data may be lost.

The HijackThis latest scan is as follows:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 06:43:37, on 09/04/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\WinPcap\rpcapd.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe
D:\Program Files\Virgin Broadband Wireless\Wireless Manager.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
D:\Program Files\Virgin Broadband Wireless\ndis_events.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://virginmedia.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;*.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {56071E0D-C61B-11D3-B41C-00E02927A304} - (no file)
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [Broadbandadvisor.exe] "C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe" /AUTORUN
O4 - HKLM\..\Run: [Wireless Manager] "D:\Program Files\Virgin Broadband Wireless\Wireless Manager.exe" startup
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "E:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www1.snapfish.co.uk/SnapfishUKActivia.cab
O16 - DPF: {4CCA4E80-9259-11D9-AC6E-444553544200} - http://h30155.www3.hp.com/ediags/dd/instal...llMgr_v01_5.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo...otoUploader.cab
O16 - DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} - http://h20270.www2.hp.com/ediags/gmn2/inst...ctDetection.cab
O16 - DPF: {F09BFD07-20B5-46D8-A6D5-BE4EF22F1F4D} (DGTx.uc1) - http://66.98.130.69/DGTx.CAB
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe

--
End of file - 5366 bytes



I trust i've followed your instructions correctly, look forward to receiving your advice.

Many thanks.

#4 parkton

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Posted 09 April 2009 - 07:37 AM

Sorry,

Forgot to mention in last post that I tried to download DDS by sUBs from the links provided. The first comes up as 'can't find site' and the other two i got the following message:

'This application has failed to start because ietutil.dll was not found. Reinstating the application may fix this problem'. Behind this, on a black screen headed DDS was the following: C:\Windows\system32\Find.exe is not recognised as an internal or external command. Inoperable program or command.

The Hijack this log I posted was obtained via a link referred to in another Bleeping Computer forum.

Apologies for the omission.

#5 Jat90

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Posted 10 April 2009 - 09:43 AM

Hello, parkton

Welcome to the Bleeping Computer Forums. My name is Jat, and I will be helping you with your situation.

If you do not make a reply in 5 days, we will have to close your topic.


You may want to keep the link to this topic in your favourites. Alternatively, you can click the Posted Image button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.


We need to scan for rootkits:

Gmer

Please download gmer.zip and save to your desktop.
  • Extract (unzip) the file to its own folder such as C:\Gmer. (Click here for information on how to do this if not sure.)
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security program drivers will not conflict with gmer's driver.
  • Click on this link to see a list of programs that should be disabled.
  • Double-click on gmer.exe to start the program.
  • Allow the gmer.sys driver to load if asked.
  • You may be prompted to scan immediately if GMER detects rootkit activity.
  • If you are prompted to scan your system click "Yes" to begin the scan.
  • If not prompted, click the "Rootkit/Malware" tab.
  • On the right-side, all items to be scanned should be checked by default except for "Show All". Leave that box unchecked.
  • Select all drives that are connected to your system to be scanned.
  • Click the Scan button to begin. (Please be patient as it can take some time to complete)
  • When the scan is finished, click Save to save the scan results to your Desktop.
  • Save the file as gmer.log and copy/paste the contents in your next reply.
  • Exit GMER and re-enable all active protection when done.

Edited by Jat90, 10 April 2009 - 10:11 AM.

- Jat90 -

If I have not responded to you within 24 hours, then please feel free to send me a message.

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#6 parkton

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Posted 11 April 2009 - 05:09 AM

Hi jat90,

I downloaded and ran gmer but haven't been able to run a full scan, and have tried it 3 times because initially I thought maybe I hadn't disabled the anti-virus/maware/firewall properly. The end result was the same each time though, a blue screen suddenly appears after about 5 minutes into the scan with the following message:

A problem has been detected and Windows has been shut down to prevent damage to your computer. The problem seems to be caused by the following file- aujasnk.sys
PAGE_FAULT_IN_NONPAGED_AREA

Technical Information- STOP: 0x000000 (0x81999000, 0x00000000, 0xF816D000, DateStamp 49665e3c


The 2nd and 3rd attempts gave slightly different varations on the technical info thus:

STOP: 0x00000050 (0x81999000, 0x00000000, 0xF815B5B6, 0x00000000)
aujasnk.sys -Address F815B6 base at F8150000, DateStamp 49665e3c

and,

STOP: 0x00000050 (0XFF815000, 0x00000000, 0xF80DD5B6, 0x00000000)
aujasnk.sys -Address F80DD5B6 base at F80D2000, DateStamp 49665e3c


No doubt you can make something of this which is well beyond me!

Just one other thought, i've left on my system the anti-malware that I was advised to use before being referred on to this particular forum i.e. Malwarebytes Anti-malware, Super Anti Spyware free edition, and ATF Cleaner. I don't think these would have affected the scan results but thought i'd mention it, just in case.

Regards,

Parkton

#7 Jat90

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Posted 11 April 2009 - 05:45 AM

Hello,

Thats ok. Judging by this I'm pretty certain you have a rootkit onboard. Let's do this:

ComboFix

Please download ComboFix from one of these locations (If you already have it, delete it and download again):

Link 1
Link 2
Link 3

* IMPORTANT !!! Save ComboFix.exe to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Instruction can be found here
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

Note** ComboFix was designed only to be used under the supervision of a helper, not for general use.

Click on Yes, to continue scanning for malware.

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply.
- Jat90 -

If I have not responded to you within 24 hours, then please feel free to send me a message.

Posted Image

#8 parkton

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Posted 11 April 2009 - 10:59 AM

Hello,

Well, I fell at the first hurdle with running Combofix. It downloaded and saved to desktop okay, but double clicking on the icon brings up this message-

Application failed to start becuse ietutil.dll was not found. Reinstalling the application may fix this problem.

I'm not sure what that actually means other than a vital part of the program is missing or not responding. I am guessing that the 'ie' bit may refer to internet explorer, but could be way off beam? If it is IE, my default browser is Mozilla Firefox and maybe that's why the program won't run?

Anyhow, thought it best not to try anything further and defer to you for further advice.

Thanks

#9 Jat90

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Posted 11 April 2009 - 11:17 AM

Hello,

Try running it in Safe Mode.

This can be done tapping the F8 key as soon as you start your computer
You will be brought to a menu where you can choose to boot into safe mode.
Make sure you choose the option without networking support.
Please see here for additional details.

If that fails, rename ComboFix.exe to multifix.exe and try again, let me know how that works out.
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#10 parkton

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Posted 11 April 2009 - 12:36 PM

Hi,

I tried Safe Mode but couldn't get Combofix to run.

With regards to renaming it to multifix.exe I think you will have to explain what's required. Given that its only saved to desktop and thus far I haven't run the program I am assuming you mean something more than right clicking on the desktop icon and renaming it? I'm not sure otherwise so need your advice on that one.

Thanks

#11 Jat90

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Posted 12 April 2009 - 05:27 AM

Hello,

I did mean renaming the desktop Icon, I apologize for the lack of clarity.
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#12 parkton

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Posted 13 April 2009 - 01:50 AM

Okay, well I did try that too but as it didn't work either thought maybe i hadn't done what was required.

The problem now is that I appear to have a bigger problem with my computer- am composing this via my other halfs laptop as the wireless link via the pc is still okay. The BSOD reappeared with the following message-

SPECIAL_POOL_MEMORY_CORRUPTION

STOP: 0x00000C1 (0x828E6E28, 0x828E6181, 0x00FF01DG, 0x00000023)

One of the files containining the systems registry data had to be recovered by use of a log or alternate copy. The recovery was successful.

I have since tried to restart in safe mode, where i get a message that inserting original XP disc will allow me to type in 'r' at first screen, trouble is all i can do is go round in a loop as i'm now being asked to log in with my password, but the problem is i didn't set a password to start with! Tried to use safe mode 3 times, but have now got the message C:\windows\system32\services.exe terminate3d unexpectedly with the following details, Status Code1073741819 and
Windows could not start because the following file is missing or corrupted: Windows\system32\config\system

Am I now looking at reloading the operating system, or is there a way around this?

Thanks

#13 Jat90

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Posted 13 April 2009 - 06:00 AM

Hello,

Judging by these problems, the malware has done some pretty heavy damage. It would take a lot just to get these tools running. The best option would indeed be a reformat. Here are some articles that can help:
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#14 parkton

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Posted 14 April 2009 - 01:34 AM

Thanks for your reply.

I did manage to reboot using the original XP disc and get to the screen with option to repair, but having selected the drive i get the message about Windows being shut down to protect computer. Next step then to wipe drive and reload the OS and other software followed by a thorough running of virus checker.

I'm grateful for your help, and guess that's now the end of the line in terms of the original post. :thumbup2: :)

Regards,

Parkton

#15 Jat90

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Posted 14 April 2009 - 02:56 AM

Yes,

Though if you need this topic reopened, send me a PM, include the url of this log in your message.

This applies only to the original poster.

Everyone else please start a new topic
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