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Highjack Virus that sabotages Malwarebytes/Spybot attempts/ Moved


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#1 lustmordlady

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Posted 29 March 2009 - 02:33 PM

Well, I am just about at my wit's end. OH, HELPER, I NEED YOU!

I cannot clean my computer of a highjack virus that disables the very cleaners I need to do the job. It seems to be stopping me from even downloading a registry cleaner.

It started as a fake spyware advert (which I never accepted, but maybe just trying to close the thing was enough to activate it). Spyware doctor got rid of the fake advert pop-ups, but does not even recognize that there remains the highjack virus on my computer.

I have tried running Malwarebytes during safemode, and have tried changing the .exe app name, etc. I have tried everything but Combofix at this point.

A Helper! A Helper! My kingdom for a Helper!

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#2 Orange Blossom

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Posted 29 March 2009 - 03:29 PM

Hello lustmordlady and welcome to BC :thumbsup:

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

PLEASE DO NOT NOW POST LOGS unless a log is specifically requested.

I have tried everything but Combofix at this point.


And please do not try it now. ComboFix is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert." It is NOT for private use. Please read Combofix's Disclaimer. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.

Running ComboFix by yourself is like performing open heart surgery on yourself--the scalpel and other surgical tools that is ComboFix is meant to be wielded by a highly trained surgeon only in emergencies or dire circumstances. When the surgeon is thru s/he leaves the room. So combofix should be removed from a system once it has accomplished its job, unlike an AV that is there to protect you from future infections.

. . . CF does make some alterations to your system if you run it. Even if you had no malware removed and run the uninstall command, some things may be different now on your system. I can tell you that one thing is that all your restore points will be flushed out and a new one created. There is a good reason to do that when you have a severe infection--but if you aren't infected you might need those restore points.

Read and abide by the disclaimer people. It's there for a reason. Stick to running and protecting yourself with a good AV and firewall and an anti-malware scanner or two. If you feel you need a second opinion, try running online scans. If you feel you might need surgery, come here to BC and ask for help--that is what we're here for.


From: http://www.bleepingcomputer.com/forums/ind...t&p=1159014

That said, what is your operating system: Windows XP, Vista, etc.?

It started as a fake spyware advert


Can you describe it? What was it advertising? Can you remember the name? Are you experiencing pop-ups or redirections? Other problems?

Orange Blossom :flowers:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 garmanma

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Posted 29 March 2009 - 07:17 PM

Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

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#4 lustmordlady

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Posted 30 March 2009 - 01:46 AM

Thanks so much for your help, Mark and OrangeBlossom. SO SO SO much appreciate it.

Okay: I ran Dr. Web and it found two things:

syssvc.exe;C:\WINDOWS;Trojan.Packed.154;Deleted.;
sdra64.exe;C:\WINDOWS\system32;Trojan.PWS.Panda.114;Deleted.;

And that is all the log said. How do we know when I am clean? What is my next step?

Now, before seeing your posts and running DrWeb, I did try the following: on BleepinComputers' "Spyware Removal" forum tab, I read the post about the virus "System Protector" and I am pretty certain that was my culprit. i looked for lsascs.exe, but only found lsass.exe (which i closed down by mistake), but didn't find it lsascs.exe.

I'll wait for your next instruction, but should I follow those instructions about the virus "system protector" from BleepinComp's spyware removal tab? How would i do that, if i can't find the file sabotaging malwarebytes, which is the first step?

Let me know-- and again, I REALLY APPRECIATE YOUR HELP!!! This is such a classic fight between the good guys and the bad!

Edited by lustmordlady, 30 March 2009 - 01:16 PM.


#5 lustmordlady

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Posted 30 March 2009 - 12:25 PM

Update: I am definitely not clean, my browser still gets highjacked via google, etc.

oy.

ps: orangeblossom, OS is windows xp.

Edited by lustmordlady, 30 March 2009 - 12:29 PM.


#6 garmanma

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Posted 30 March 2009 - 07:34 PM

Since you have run Dr Web, are you now able to run mbam in normal mode? If yes please update it and run it



Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Mark
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#7 lustmordlady

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Posted 31 March 2009 - 12:11 PM

Thanks, Mark.

I tried what you above recommendations, but Mawarebytes is still not running. I am gonna go ahead and get a dds log report (I have the link with all the instructions from Grinler) and I'll post it in this topic. I'll let you know when it's here for you to check out.

Again: THANKS!!!

Ashley

#8 garmanma

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Posted 31 March 2009 - 04:24 PM

DDS Scans do not belong in this forum

They need to be posted here in a new topic:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/
Mark
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