Download Security Check
and save it to your Desktop.
and a folder named Security Check
Open the Security Check
folder and double-click Security Check.bat
Follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt
; please post the contents of that document.
Please download Malwarebytes' Anti-Malware
Double Click mbam-setup.exe
to install the application.
Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware
and Launch Malwarebytes' Anti-Malware
, then click Finish
If an update is found, it will download and install the latest version.
Once the program has loaded, select "Perform Full Scan"
, then click Scan
. The scan may take some time to finish, so please be patient.
When the scan is complete, click OK
, then Show Results
to view the results.
Make sure that everything is checked, and click Remove Selected
When disinfection is completed, a log will open in Notepad
and you may be prompted to Restart. (See Extra Note)
The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Copy and Paste the entire Malwarebytes' Anti-Malware
report in your next reply along with a fresh HijackThis log. Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediatly.
If you encounter this message:"c:\program files\malwarebytes' Anti-Malware\mbamext.dll Unable to register the dll/ocx: RegSvr32 failed with exit code 0x5" Click on ignore mbamext.dll