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IE very slow to open - ran out of ideas.


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6 replies to this topic

#1 onalandline

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Posted 28 March 2009 - 10:18 AM

I had a problem with my computer, so after trying a bunch of fixes, I did a repair install of XP Pro on my desktop. I also installed SP2 and SP3. I have also upgraded to IE8. It is very slow to start, but then it works fine. I reverted back to IE7 and had the same problem. Now, I am back with IE8. I disabled add-ons, reset settings, cleared temporary files and cache, etc. I ran multiple virus/malware scans. Nothing helps. I need some more suggestions. I have attached my HJT log. Thanks in advance for any help.

Attached Files


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#2 onalandline

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Posted 31 March 2009 - 10:29 AM

...anyone, anyone...

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#3 KoanYorel

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Posted 06 April 2009 - 10:38 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#4 onalandline

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Posted 06 April 2009 - 04:04 PM

Thanks for the response. I have attached the requested items. Please see my original post for what I have done already to rectify the problem. Thanks for your help.


DDS (Ver_09-03-16.01) - NTFSx86
Run by Eric & Diane at 13:42:33.40 on Mon 04/06/2009
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1023.524 [GMT -5:00]

AV: ThreatFire *On-access scanning disabled* (Updated)

============== Running Processes ===============

G:\WINDOWS\system32\Ati2evxx.exe
G:\WINDOWS\system32\svchost -k DcomLaunch
G:\WINDOWS\system32\svchost -k rpcss
G:\WINDOWS\System32\svchost.exe -k netsvcs
G:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
G:\WINDOWS\system32\Ati2evxx.exe
G:\WINDOWS\system32\spoolsv.exe
G:\WINDOWS\Explorer.EXE
G:\WINDOWS\system32\CTsvcCDA.EXE
G:\Program Files\ThreatFire\TFTray.exe
G:\Program Files\ATT-SST\McciTrayApp.exe
G:\Program Files\eMail ID\OEAddOn\OEdmn_5.exe
G:\WINDOWS\system32\ctfmon.exe
G:\Program Files\Windows Media Player\WMPNSCFG.exe
G:\WINDOWS\System32\svchost.exe -k HTTPFilter
G:\Program Files\Common Files\eMail ID\IconixService.exe
G:\Program Files\Java\jre6\bin\jqs.exe
G:\Program Files\Common Files\Motive\McciCMService.exe
G:\Program Files\Google\Update\GoogleUpdate.exe
G:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
G:\Program Files\Pinnacle\MediaServer\Microsoft SQL Server\MSSQL$PINNACLESYS\Binn\sqlservr.exe
G:\WINDOWS\system32\PnkBstrA.exe
G:\WINDOWS\system32\svchost.exe -k LocalService
G:\WINDOWS\System32\svchost.exe -k imgsvc
G:\Program Files\ThreatFire\TFService.exe
G:\Program Files\Windows Media Player\WMPNetwk.exe
G:\Program Files\Pinnacle\Shared Files\Programs\MediaServer\PMSHost.exe
G:\Program Files\Canon\CAL\CALMAIN.exe
G:\WINDOWS\System32\alg.exe
G:\WINDOWS\system32\wscntfy.exe
G:\Documents and Settings\Eric & Diane\My Documents\dds.com
G:\WINDOWS\System32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uSearch Bar = hxxp://www.google.com/ie
uLocal Page =
uStart Page = hxxp://www.hotmail.com/
mLocal Page =
uInternet Settings,ProxyOverride = 127.0.0.1;*.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - g:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - g:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: GoodSearch Toolbar: {4e7bd74f-2b8d-469e-95ba-ed6db186be32} - g:\progra~1\goodsearch\goodsearch.dll
BHO: IconixBHOClass Class: {761233b6-f228-49e4-8f6b-668499d4e55a} - g:\program files\email id\ieaddon\IconixBHO_39.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - g:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - g:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - g:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - g:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: GoodSearch Toolbar: {4e7bd74f-2b8d-469e-95ba-ed6db186be32} - g:\progra~1\goodsearch\goodsearch.dll
uRun: [ctfmon.exe] g:\windows\system32\ctfmon.exe
uRun: [SUPERAntiSpyware] g:\program files\superantispyware\SUPERAntiSpyware.exe
uRun: [Weather] g:\program files\aws\weatherbug\Weather.exe 1
uRun: [WMPNSCFG] g:\program files\windows media player\WMPNSCFG.exe
mRun: [WinPatrol] g:\program files\billp studios\winpatrol\winpatrol.exe -expressboot
mRun: [ThreatFire] g:\program files\threatfire\TFTray.exe
mRun: [ATT-SST_McciTrayApp] "g:\program files\att-sst\McciTrayApp.exe"
mRun: [IconixOEAddOn] "g:\program files\email id\oeaddon\OEdmn_5.exe"
dRun: [swg] g:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uPolicies-explorer: HideClock = 0 (0x0)
mPolicies-explorer: NoResolveTrack = 0 (0x0)
mPolicies-explorer: NoFileAssociate = 0 (0x0)
mPolicies-system: NoDispSettingsPage = 0 (0x0)
IE: {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - res://g:\program files\iespell\iespell.dll/SPELLCHECK.HTM
IE: {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - res://g:\program files\iespell\iespell.dll/SPELLOPTION.HTM
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - g:\program files\messenger\msmsgs.exe
IE: {400A6CFA-E326-4d61-A90C-9AD75358DC5F} - {44E212AB-13EA-4CA4-BE65-197FBA170412} - g:\program files\email id\ieaddon\IconixBHO_39.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - g:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {BC3F6B6D-2E49-4603-B028-7411655713F3} - {0CC2F28D-D415-4FC6-A2E4-54B4D983609A} - g:\program files\email id\ieaddon\IconixBHO_39.dll
Trusted Zone: com.tw\asia.msi
Trusted Zone: com.tw\global.msi
Trusted Zone: com.tw\www.msi
Trusted Zone: motive.com\patttbc.att
DPF: Microsoft XML Parser for Java
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab}
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5483.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://dl8-cdn-09.sun.com/s/ESD7/JSCDL/jdk/6u13-b03/jinstall-6u13-windows-i586-jc.cab?e=1238042143422&h=b61fd267eb75499a0bc2e584a29fc194/&filename=jinstall-6u13-windows-i586-jc.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} - hxxp://ccfiles.creative.com/Web/softwareupdate/su2/ocx/15107/CTPID.cab
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - g:\progra~1\common~1\skype\Skype4COM.dll
Notify: !SASWinLogon - g:\program files\superantispyware\SASWINLO.DLL
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - g:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - g:\program files\superantispyware\SASSEH.DLL
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - g:\program files\windows desktop search\MSNLNamespaceMgr.dll
LSA: Notification Packages = :\windows\system32\srrstr.dll cli scecli scecli scecli scecli scecli scecli

================= FIREFOX ===================

FF - ProfilePath - g:\docume~1\eric&d~1\applic~1\mozilla\firefox\profiles\vj0ukyxb.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.live.com/results.aspx?FORM=IEFM1&q=
FF - prefs.js: browser.search.selectedEngine - Live Search
FF - prefs.js: browser.startup.homepage - hxxp://www.hotmail.com/
FF - prefs.js: keyword.URL - hxxp://search.live.com/results.aspx?FORM=IEFM1&q=
FF - component: g:\program files\mozilla firefox\extensions\{318732a4-3815-329c-4ad2-436952ee2641}\components\FFProxy3.dll
FF - plugin: g:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: g:\program files\google\picasa3\npPicasa2.dll
FF - plugin: g:\program files\google\picasa3\npPicasa3.dll
FF - plugin: g:\program files\google\update\1.2.141.5\npGoogleOneClick7.dll
FF - plugin: g:\program files\microsoft\office live\npOLW.dll
FF - plugin: g:\program files\mozilla firefox\plugins\npIconixProxy3.dll
FF - plugin: g:\program files\windows live\photo gallery\NPWLPG.dll

============= SERVICES / DRIVERS ===============

R0 TfFsMon;TfFsMon;g:\windows\system32\drivers\TfFsMon.sys [2008-5-22 51472]
R0 TfSysMon;TfSysMon;g:\windows\system32\drivers\TfSysMon.sys [2008-5-22 39184]
R1 SASDIFSV;SASDIFSV;g:\program files\superantispyware\SASDIFSV.SYS [2008-2-29 9968]
R1 SASKUTIL;SASKUTIL;g:\program files\superantispyware\SASKUTIL.SYS [2008-2-29 55024]
R2 IconixService;Iconix Update Service;g:\program files\common files\email id\IconixService.exe [2009-3-27 279824]
R2 ThreatFire;ThreatFire;g:\program files\threatfire\tfservice.exe service --> g:\program files\threatfire\TFService.exe service [?]
R3 SASENUM;SASENUM;g:\program files\superantispyware\SASENUM.SYS [2006-2-16 4096]
R3 TfNetMon;TfNetMon;g:\windows\system32\drivers\TfNetMon.sys [2008-5-22 33040]
S2 gupdate1c98d61a04cc660;Google Update Service (gupdate1c98d61a04cc660);g:\program files\google\update\GoogleUpdate.exe [2009-2-12 133104]
S3 BTIAUSB;Generic Bluetooth Device;g:\windows\system32\drivers\btiausb.sys [2008-7-30 23808]
S3 BTPROT;Generic Bluetooth Filter;g:\windows\system32\drivers\btprot.sys [2008-8-2 453120]
S3 TMPassthruMP;TMPassthruMP;g:\windows\system32\drivers\tmpassthru.sys --> g:\windows\system32\drivers\TMPassthru.sys [?]

=============== Created Last 30 ================

2009-04-04 13:45 <DIR> -cd-h--- g:\windows\ie8
2009-03-27 21:14 <DIR> --d----- g:\docume~1\eric&d~1\applic~1\eMail ID
2009-03-27 21:14 <DIR> --d----- g:\docume~1\alluse~1\applic~1\eMail ID
2009-03-27 21:13 <DIR> --d----- g:\program files\common files\eMail ID
2009-03-27 21:13 <DIR> --d----- g:\program files\eMail ID
2009-03-27 07:41 180,224 -c------ g:\windows\system32\dllcache\scrobj.dll
2009-03-27 07:41 172,032 -c------ g:\windows\system32\dllcache\scrrun.dll
2009-03-27 07:41 155,648 -c------ g:\windows\system32\dllcache\wscript.exe
2009-03-27 07:41 135,168 -c------ g:\windows\system32\dllcache\wshom.ocx
2009-03-27 07:41 135,168 -c------ g:\windows\system32\dllcache\cscript.exe
2009-03-27 07:41 90,112 -c------ g:\windows\system32\dllcache\wshext.dll
2009-03-26 21:59 105,984 -c------ g:\windows\system32\dllcache\iecompat.dll
2009-03-26 21:35 <DIR> --d----- g:\windows\system32\CatRoot2
2009-03-26 19:25 1,307,648 -c------ g:\windows\system32\dllcache\msxml6.dll
2009-03-26 19:25 79,872 -c------ g:\windows\system32\dllcache\msxml6r.dll
2009-03-26 19:25 10,752 -------- g:\windows\system32\smtpapi.dll
2009-03-26 19:25 9,728 -------- g:\windows\system32\rwnh.dll
2009-03-26 19:12 19,569 a------- g:\windows\003673_.tmp
2009-03-26 17:28 28,288 ac------ g:\windows\system32\dllcache\xjis.nls
2009-03-26 17:28 19,455 ac------ g:\windows\system32\dllcache\wvchntxx.sys
2009-03-26 17:28 12,063 ac------ g:\windows\system32\dllcache\wsiintxx.sys
2009-03-26 17:27 154,624 ac------ g:\windows\system32\dllcache\wlluc48.sys
2009-03-26 17:27 23,615 ac------ g:\windows\system32\dllcache\wch7xxnt.sys
2009-03-26 17:27 33,599 ac------ g:\windows\system32\dllcache\watv04nt.sys
2009-03-26 17:27 19,551 ac------ g:\windows\system32\dllcache\watv02nt.sys
2009-03-26 17:27 29,311 ac------ g:\windows\system32\dllcache\watv01nt.sys
2009-03-26 17:27 11,775 ac------ g:\windows\system32\dllcache\wadv05nt.sys
2009-03-26 17:27 12,127 ac------ g:\windows\system32\dllcache\wadv02nt.sys
2009-03-26 17:27 12,415 ac------ g:\windows\system32\dllcache\wadv01nt.sys
2009-03-26 17:26 32,384 ac------ g:\windows\system32\dllcache\usb101et.sys
2009-03-26 17:24 63,547 ac------ g:\windows\system32\dllcache\sla30nd5.sys
2009-03-26 17:24 32,768 ac------ g:\windows\system32\dllcache\sisnic.sys
2009-03-26 17:23 20,992 ac------ g:\windows\system32\dllcache\rtl8139.sys
2009-03-26 17:22 83,748 ac------ g:\windows\system32\dllcache\prcp.nls
2009-03-26 17:22 83,748 ac------ g:\windows\system32\dllcache\prc.nls
2009-03-26 17:22 169,984 ac------ g:\windows\system32\dllcache\pcx500.sys
2009-03-26 17:22 29,502 ac------ g:\windows\system32\dllcache\pca200e.sys
2009-03-26 17:21 132,695 ac------ g:\windows\system32\dllcache\netwlan5.sys
2009-03-26 17:19 20,864 ac------ g:\windows\system32\dllcache\lwadihid.sys
2009-03-26 17:19 420,992 ac------ g:\windows\system32\dllcache\ltmdmntt.sys
2009-03-26 17:19 47,066 ac------ g:\windows\system32\dllcache\ksc.nls
2009-03-26 17:17 161,020 ac------ g:\windows\system32\dllcache\i81xnt5.sys
2009-03-26 17:15 34,173 ac------ g:\windows\system32\dllcache\forehe.sys
2009-03-26 17:15 137,088 ac------ g:\windows\system32\dllcache\essm2e.sys
2009-03-26 17:14 48,640 ac------ g:\windows\system32\dllcache\cwrwdm.sys
2009-03-26 17:12 66,082 ac------ g:\windows\system32\dllcache\c_20833.nls
2009-03-26 17:11 36,224 ac------ g:\windows\system32\dllcache\an983.sys
2009-03-26 17:11 10,880 ac------ g:\windows\system32\dllcache\admjoy.sys
2009-03-26 17:11 84,480 ac------ g:\windows\system32\dllcache\ac97via.sys
2009-03-26 17:10 231,552 ac------ g:\windows\system32\dllcache\ac97ali.sys
2009-03-26 11:47 74,240 -c------ g:\windows\system32\dllcache\mscms.dll
2009-03-26 11:47 253,952 -c------ g:\windows\system32\dllcache\es.dll
2009-03-26 11:47 1,288,192 -c------ g:\windows\system32\dllcache\quartz.dll
2009-03-26 11:47 144,896 -c------ g:\windows\system32\dllcache\schannel.dll
2009-03-26 11:46 8,461,312 -c------ g:\windows\system32\dllcache\shell32.dll
2009-03-26 11:46 1,846,784 -c------ g:\windows\system32\dllcache\win32k.sys
2009-03-26 11:46 361,600 -c------ g:\windows\system32\dllcache\tcpip.sys
2009-03-26 11:46 245,248 -c------ g:\windows\system32\dllcache\mswsock.dll
2009-03-26 11:46 225,856 -c------ g:\windows\system32\dllcache\tcpip6.sys
2009-03-26 11:46 147,968 -c------ g:\windows\system32\dllcache\dnsapi.dll
2009-03-26 11:46 138,496 -c------ g:\windows\system32\dllcache\afd.sys
2009-03-26 11:46 203,136 -c------ g:\windows\system32\dllcache\rmcast.sys
2009-03-26 11:46 333,952 -c------ g:\windows\system32\dllcache\srv.sys
2009-03-26 11:45 2,189,184 -c------ g:\windows\system32\dllcache\ntoskrnl.exe
2009-03-26 11:45 2,066,048 -c------ g:\windows\system32\dllcache\ntkrnlpa.exe
2009-03-26 11:45 455,296 -c------ g:\windows\system32\dllcache\mrxsmb.sys
2009-03-26 11:44 286,720 -c------ g:\windows\system32\dllcache\gdi32.dll
2009-03-26 11:44 337,408 -c------ g:\windows\system32\dllcache\netapi32.dll
2009-03-25 23:43 <DIR> --d----- g:\program files\Windows Live SkyDrive
2009-03-25 23:42 <DIR> --d----- g:\program files\Microsoft SQL Server Compact Edition
2009-03-25 16:26 11,063,808 ac------ g:\windows\system32\dllcache\ieframe.dll
2009-03-25 16:26 3,698,584 ac------ g:\windows\system32\dllcache\ieapfltr.dat
2009-03-25 16:26 1,985,024 ac------ g:\windows\system32\dllcache\iertutil.dll
2009-03-25 16:26 1,241,088 ac------ g:\windows\system32\dllcache\ieframe.dll.mui
2009-03-25 16:26 594,432 ac------ g:\windows\system32\dllcache\msfeeds.dll
2009-03-25 16:26 445,952 ac------ g:\windows\system32\dllcache\ieapfltr.dll
2009-03-25 16:26 59,904 ac------ g:\windows\system32\dllcache\icardie.dll
2009-03-25 16:26 55,296 ac------ g:\windows\system32\dllcache\msfeedsbs.dll
2009-03-25 16:26 13,824 a------- g:\windows\system32\dllcache\ieudinit.exe
2009-03-25 16:11 2,145,280 ac------ g:\windows\system32\dllcache\ntkrnlmp.exe
2009-03-25 16:11 2,023,936 ac------ g:\windows\system32\dllcache\ntkrpamp.exe
2009-03-25 15:40 19,569 a------- g:\windows\006313_.tmp
2009-03-25 15:34 9,424 ac------ g:\windows\system32\dllcache\drvmain.sdb
2009-03-25 12:48 380,416 a------- g:\windows\system32\irprops.cpl
2009-03-25 12:48 183,296 a------- g:\windows\system32\wuaueng1.dll
2009-03-25 12:48 165,888 a------- g:\windows\system32\wuauclt1.exe
2009-03-25 12:45 <DIR> --d----- g:\windows\ServicePackFiles
2009-03-25 12:38 19,528 a------- g:\windows\002832_.tmp
2009-03-25 09:15 <DIR> --d----- g:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2009-03-25 00:19 323,608 ac------ g:\windows\system32\dllcache\wucltui.dll
2009-03-25 00:19 202,776 ac------ g:\windows\system32\dllcache\wuweb.dll
2009-03-25 00:19 34,328 ac------ g:\windows\system32\dllcache\wups.dll
2009-03-24 23:30 18,944 a------- g:\windows\system32\qmgrprxy.dll
2009-03-24 21:35 3,328 ac------ g:\windows\system32\dllcache\pciide.sys
2009-03-24 21:35 3,328 a------- g:\windows\system32\drivers\pciide.sys
2009-03-24 21:34 <DIR> --d----- g:\windows\system32\ReinstallBackups
2009-03-24 20:27 213,528 ac------ g:\windows\system32\wuaucpl.cpl
2009-03-24 20:27 213,528 ac------ g:\windows\system32\dllcache\wuaucpl.cpl
2009-03-24 20:07 23,040 ac------ g:\windows\system32\dllcache\xrxwbtmp.dll
2009-03-24 20:07 27,648 ac------ g:\windows\system32\dllcache\xrxftplt.exe
2009-03-24 20:07 99,865 ac------ g:\windows\system32\dllcache\xlog.exe
2009-03-24 20:07 4,608 ac------ g:\windows\system32\dllcache\xrxflnch.exe
2009-03-24 20:07 16,970 ac------ g:\windows\system32\dllcache\xem336n5.sys
2009-03-24 20:05 37,961 ac------ g:\windows\system32\dllcache\tdk100b.sys
2009-03-24 20:04 17,280 ac------ g:\windows\system32\dllcache\scr111.sys
2009-03-24 20:03 30,495 ac------ g:\windows\system32\dllcache\pc100nds.sys
2009-03-24 20:02 35,200 ac------ g:\windows\system32\dllcache\msgame.sys
2009-03-24 20:01 8,704 ac------ g:\windows\system32\dllcache\kbdjpn.dll
2009-03-24 20:00 488,383 ac------ g:\windows\system32\dllcache\hsf_v124.sys
2009-03-24 19:59 92,160 ac------ g:\windows\system32\dllcache\fuusd.dll
2009-03-24 19:58 131,156 ac------ g:\windows\system32\dllcache\digidbp.dll
2009-03-24 19:57 31,529 ac------ g:\windows\system32\dllcache\brzwlan.sys
2009-03-24 19:56 66,048 ac------ g:\windows\system32\dllcache\s3legacy.dll
2009-03-24 19:54 153,088 ac------ g:\windows\system32\dllcache\triedit.dll
2009-03-24 19:54 128,512 ac------ g:\windows\system32\dllcache\dhtmled.ocx
2009-03-24 19:54 93,184 ac------ g:\windows\system32\dllcache\ieinfo5.ocx
2009-03-24 19:54 68,608 ac------ g:\windows\system32\dllcache\hmmapi.dll
2009-03-24 19:54 638,816 ac------ g:\windows\system32\dllcache\iexplore.exe
2009-03-24 17:38 38,912 ac------ g:\windows\system32\dllcache\sm9aw.dll
2009-03-24 17:37 65,536 ac------ g:\windows\system32\dllcache\EXCH_mailmsg.dll
2009-03-24 17:36 78,848 ac------ g:\windows\system32\dllcache\dayi.ime
2009-03-24 17:35 3,144 ac------ g:\windows\system32\dllcache\srgb.icm
2009-03-24 17:25 488 a---hr-- g:\windows\system32\logonui.exe.manifest
2009-03-24 17:22 123,392 ac------ g:\windows\system32\dllcache\mplay32.exe
2009-03-24 17:17 606,684 ac------ g:\windows\system32\dllcache\ltmdmnt.sys
2009-03-24 17:17 606,684 a------- g:\windows\system32\drivers\ltmdmnt.sys
2009-03-24 17:08 24,661 ac------ g:\windows\system32\dllcache\spxcoins.dll
2009-03-24 17:08 13,312 ac------ g:\windows\system32\dllcache\irclass.dll
2009-03-24 17:08 146,432 a------- g:\windows\system\winspool.drv
2009-03-24 17:08 24,661 a------- g:\windows\system32\spxcoins.dll
2009-03-24 17:08 13,312 a------- g:\windows\system32\irclass.dll
2009-03-24 17:08 74,752 a------- g:\windows\system32\storprop.dll
2009-03-24 17:07 797,189 ac------ g:\windows\system32\dllcache\NT5IIS.CAT
2009-03-24 17:07 399,645 ac------ g:\windows\system32\dllcache\MAPIMIG.CAT
2009-03-24 17:07 37,484 ac------ g:\windows\system32\dllcache\MW770.CAT
2009-03-24 17:07 13,472 ac------ g:\windows\system32\dllcache\HPCRDP.CAT
2009-03-24 17:07 8,574 ac------ g:\windows\system32\dllcache\IASNT4.CAT
2009-03-24 17:07 7,382 ac------ g:\windows\system32\dllcache\OEMBIOS.CAT
2009-03-24 17:07 13,608 a----r-- g:\windows\SETFD.tmp
2009-03-24 17:07 1,085,913 a----r-- g:\windows\SETF1.tmp
2009-03-24 17:05 1,044,607 a------- g:\windows\setupapi.log.0.old
2009-03-24 16:38 10,752 ac------ g:\windows\system32\dllcache\EXCH_smtpapi.dll
2009-03-24 16:38 9,728 ac------ g:\windows\system32\dllcache\EXCH_rwnh.dll
2009-03-24 16:38 221,696 ac------ g:\windows\system32\dllcache\EXCH_seo.dll
2009-03-24 16:38 189,440 ac------ g:\windows\system32\dllcache\EXCH_smtpadm.dll
2009-03-24 16:36 19,528 a------- g:\windows\000001_.tmp
2009-03-24 15:06 <DIR> --d----- g:\program files\messenger
2009-03-24 14:56 19,528 a------- g:\windows\002886_.tmp
2009-03-24 11:23 520,192 ac------ g:\windows\system32\dllcache\wmpvis.dll
2009-03-24 11:23 163,906 ac------ g:\windows\system32\dllcache\wmmutil.dll
2009-03-24 11:23 110,657 ac------ g:\windows\system32\dllcache\wmmfilt.dll
2009-03-24 11:23 319,551 ac------ g:\windows\system32\dllcache\wmmres.dll
2009-03-24 11:23 2 a------- g:\windows\system32\desktop.ini
2009-03-24 11:23 2 a------- g:\windows\desktop.ini
2009-03-24 11:20 <DIR> --d-h--- g:\program files\WindowsUpdate
2009-03-24 11:20 <DIR> --d----- g:\program files\Online Services
2009-03-24 11:20 6,144 a------- g:\windows\system32\dcomcnfg.exe
2009-03-24 11:20 97,792 a------- g:\windows\system32\comrepl.dll
2009-03-24 11:20 59,392 a------- g:\windows\system32\stclient.dll
2009-03-24 11:20 34,304 a------- g:\windows\system32\mtxlegih.dll
2009-03-24 11:20 30,720 a------- g:\windows\system32\mtxdm.dll
2009-03-24 11:20 28,160 a------- g:\windows\system32\comaddin.dll
2009-03-24 11:20 4,096 a------- g:\windows\system32\mtxex.dll
2009-03-24 11:20 167,424 a------- g:\windows\system32\comsnap.dll
2009-03-24 11:02 13,608 a----r-- g:\windows\SETF0.tmp
2009-03-24 11:02 1,085,913 a----r-- g:\windows\SETE4.tmp
2009-03-24 07:38 3,153,920 a------- g:\windows\system32\secsetup.sdb
2009-03-20 13:50 3,358,720 ac------ g:\windows\system32\GPhotos.scr
2009-03-19 07:48 612,617 a------- g:\windows\setupapi.old
2009-03-16 10:44 <DIR> --d----- g:\program files\Glary Utilities
2009-03-16 10:13 33,632 a------- g:\windows\system32\DfSdkBt.exe
2009-03-14 09:09 <DIR> --d----- g:\program files\Coupons
2009-03-13 17:17 <DIR> --d----- g:\program files\iPod
2009-03-13 16:16 <DIR> --d----- g:\docume~1\alluse~1\applic~1\{00D89592-F643-4D8D-8F0F-AFAE0F14D4C3}
2009-03-13 15:22 <DIR> -cd----- g:\windows\ie8(2)
2009-03-12 10:31 <DIR> --d----- g:\windows\system32\Nexus Radio
2009-03-12 10:31 <DIR> --d----- G:\My Saved Files
2009-03-12 10:31 <DIR> --d----- G:\My Recorded Files
2009-03-10 22:18 934,792 -c------ g:\windows\system32\dllcache\WgaTray.exe
2009-03-10 22:18 239,496 -c------ g:\windows\system32\dllcache\wgaLogon.dll
2009-03-08 14:22 49,152 -------- g:\windows\system32\msrating.dll.mui
2009-03-08 14:22 2,560 -------- g:\windows\system32\mshta.exe.mui
2009-03-08 14:21 4,096 -------- g:\windows\system32\ie4uinit.exe.mui
2009-03-08 14:20 81,920 -------- g:\windows\system32\iedkcs32.dll.mui
2009-03-08 11:16 90,112 -------- g:\windows\CtDrvIns.exe
2009-03-08 11:16 811,008 a------- g:\windows\system32\cximage.dll
2009-03-08 09:51 7,062 a------- g:\windows\system32\audiopid.vxd

==================== Find3M ====================

2009-03-26 19:29 86,665 a------- g:\windows\pchealth\helpctr\offlinecache\index.dat
2009-03-26 16:49 38,496 a------- g:\windows\system32\drivers\mbamswissarmy.sys
2009-03-26 16:49 15,504 a------- g:\windows\system32\drivers\mbam.sys
2009-03-24 17:22 23,388 ac------ g:\windows\system32\emptyregdb.dat
2009-03-09 05:19 410,984 a------- g:\windows\system32\deploytk.dll
2009-03-08 04:39 11,063,808 a------- g:\windows\system32\ieframe(2).dll
2009-03-08 04:34 914,944 a------- g:\windows\system32\wininet.dll
2009-03-08 04:34 43,008 a------- g:\windows\system32\licmgr10.dll
2009-03-08 04:33 18,944 a------- g:\windows\system32\corpol.dll
2009-03-08 04:33 420,352 a------- g:\windows\system32\vbscript.dll
2009-03-08 04:32 72,704 a------- g:\windows\system32\admparse.dll
2009-03-08 04:32 71,680 a------- g:\windows\system32\iesetup.dll
2009-03-08 04:32 1,985,024 a------- g:\windows\system32\iertutil(3).dll
2009-03-08 04:31 34,816 a------- g:\windows\system32\imgutil.dll
2009-03-08 04:31 48,128 a------- g:\windows\system32\mshtmler.dll
2009-03-08 04:31 45,568 a------- g:\windows\system32\mshta.exe
2009-03-08 04:22 156,160 a------- g:\windows\system32\msls31.dll
2009-03-03 13:19 39,184 a------- g:\windows\system32\drivers\TfSysMon.sys
2009-03-03 13:19 33,040 a------- g:\windows\system32\drivers\TfNetMon.sys
2009-03-03 13:19 12,560 a------- g:\windows\system32\drivers\TfKbMon.sys
2009-03-03 13:19 51,472 a------- g:\windows\system32\drivers\TfFsMon.sys
2009-02-25 17:58 3,565,568 a------- g:\windows\system32\drivers\ati2mtag.sys
2009-02-25 16:42 442,368 a------- g:\windows\system32\ATIDEMGX.dll
2009-02-25 16:41 325,120 a------- g:\windows\system32\ati2dvag.dll
2009-02-25 16:30 11,841,536 a------- g:\windows\system32\atioglxx.dll
2009-02-25 16:30 204,800 a------- g:\windows\system32\atipdlxx.dll
2009-02-25 16:29 155,648 a------- g:\windows\system32\Oemdspif.dll
2009-02-25 16:29 26,112 a------- g:\windows\system32\Ati2mdxx.exe
2009-02-25 16:29 43,520 a------- g:\windows\system32\ati2edxx.dll
2009-02-25 16:29 155,648 a------- g:\windows\system32\ati2evxx.dll
2009-02-25 16:27 602,112 a------- g:\windows\system32\ati2evxx.exe
2009-02-25 16:26 53,248 a------- g:\windows\system32\ATIDDC.DLL
2009-02-25 16:16 3,817,984 a------- g:\windows\system32\ati3duag.dll
2009-02-25 16:09 307,200 a------- g:\windows\system32\atiiiexx.dll
2009-02-25 15:59 2,670,080 a------- g:\windows\system32\ativvaxx.dll
2009-02-25 15:44 49,664 a------- g:\windows\system32\amdpcom32.dll
2009-02-25 15:40 475,136 a------- g:\windows\system32\atikvmag.dll
2009-02-25 15:38 126,976 a------- g:\windows\system32\atiadlxx.dll
2009-02-25 15:38 17,408 a------- g:\windows\system32\atitvo32.dll
2009-02-25 15:37 53,248 a------- g:\windows\system32\drivers\ati2erec.dll
2009-02-25 15:35 290,816 a------- g:\windows\system32\atiok3x2.dll
2009-02-25 15:32 45,056 a------- g:\windows\system32\aticalrt.dll
2009-02-25 15:32 45,056 a------- g:\windows\system32\aticalcl.dll
2009-02-25 15:32 626,688 a------- g:\windows\system32\ati2cqag.dll
2009-02-25 15:30 3,227,648 a------- g:\windows\system32\aticaldd.dll
2009-02-25 15:15 593,920 -------- g:\windows\system32\ati2sgag.exe
2009-02-09 06:13 1,846,784 a------- g:\windows\system32\win32k.sys
2009-02-06 19:03 307,576 a------- g:\windows\WLXPGSS.SCR
2009-01-30 09:42 603,904 ac------ g:\windows\system32\TUProgSt.exe
2009-01-26 12:55 182,995 a------- g:\windows\system32\atiicdxx.dat
2009-01-23 14:15 69,072 ac------ g:\docume~1\eric&d~1\applic~1\GDIPFONTCACHEV1.DAT
2009-01-16 21:35 3,594,752 a------- g:\windows\system32\SET1C0.tmp
2009-01-15 03:12 10,963,968 ac------ g:\windows\system32\ieframe(2)(2).dll
2009-01-15 03:06 1,182,720 ac------ g:\windows\system32\urlmon(2)(2).dll
2009-01-15 03:06 208,384 a------- g:\windows\system32\SET1CE.tmp
2009-01-15 03:06 105,984 ac------ g:\windows\system32\url(2)(2).dll
2009-01-15 03:05 911,872 ac------ g:\windows\system32\wininet(2)(2).dll
2009-01-15 03:02 1,975,296 ac------ g:\windows\system32\iertutil(2)(2).dll
2009-01-15 03:01 13,312 a------- g:\windows\system32\SET1BE.tmp
2009-01-15 02:50 164,352 a------- g:\windows\system32\SET1B5.tmp
2009-01-07 18:21 26,144 a------- g:\windows\system32\spupdsvc.exe
2009-01-07 18:20 24,576 ac------ g:\windows\system32\nlsdl.dll
2009-01-07 18:20 26,112 ac------ g:\windows\system32\idndl.dll
2009-01-07 18:20 23,552 a------- g:\windows\system32\normaliz.dll
2009-01-07 18:20 265,720 ac------ g:\windows\system32\msdbg2.dll
2008-01-04 16:44 32 ac------ g:\docume~1\alluse~1\applic~1\ezsid.dat
2008-04-17 09:11 23 ac-sh--- g:\windows\system32\effebefae3_g.dll
2006-11-08 09:20 80 ac-shr-- g:\windows\system32\F9DEDFD0EE.dll
2006-08-20 08:55 152 ac-shr-- g:\windows\system32\F9DEDFD0EE.sys

============= FINISH: 13:44:28.25 ===============

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#5 onalandline

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Posted 13 April 2009 - 02:00 AM

Disregard my original DDS log and attachment. I have since performed a clean install of XP Pro. Since I have performed a clean install, it takes a long time to boot to the desktop, especially the "loading personal settings" part. This shouldn't happen since I performed a clean install, right? I will post new logs later. Thanks for the help.

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#6 onalandline

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Posted 14 April 2009 - 08:05 AM

I fixed my original topic problem by doing a clean install of XP Pro, but for some reason the boot process to the desktop takes an unusually long time, especially the "loading personal settings" portion. I don't get it. There is not much on my computer since I reinstalled XP Pro. I have attached a HJT log. Can someone please review it and/or give me suggestions as to why the boot/loading process takes so long on a clean install? Thanks for any help. It is certainly appreciated.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:53:09 AM, on 4/14/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\ThreatFire\TFService.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
C:\Program Files\ThreatFire\TFTray.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Skype\Phone\Skype.exe
c:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\System32\wbem\wmiprvse.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.hotmail.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM\..\Run: [ThreatFire] C:\Program Files\ThreatFire\TFTray.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM
O8 - Extra context menu item: Check &Spelling - res://C:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Lookup on Merriam Webster - file://C:\Program Files\ieSpell\Merriam Webster.HTM
O8 - Extra context menu item: Lookup on Wikipedia - file://C:\Program Files\ieSpell\wikipedia.HTM
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/...lscbase5483.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1239474649390
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: ThreatFire - PC Tools - C:\Program Files\ThreatFire\TFService.exe

--
End of file - 6222 bytes

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#7 onalandline

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Posted 21 April 2009 - 08:31 AM

I have reformatted and reinstalled XP. It is much faster now than after the previous install. Thanks for the help. Problem solved.

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