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Antivirus Plus, Browser Hijacked, help please.


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11 replies to this topic

#1 tmhoward

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Posted 28 March 2009 - 07:38 AM

Hi.

On our Laptop I am unable to get to any websites that have to do with antivirus software. I can't even get to this forum. I cannot Install Spyware Doctor. I have been successful in getting malwarebytes on it. First scan found Antivirus Plus (rogue.antivirus). It cleaned and removed it. I finally worked a way to get SpybotSD on there, and it did find Redirect host and said it fixed it. Still yet, I cant get into websites that pertain to antivirus help. I do know my son clicked the dreaded popup "your computer may be infected". I have tried scans in and out of safe mode, still no luck. Could someone please help me? I know I still must have something going on for these sites to be blocked? I am running Windows xp service pack 2.

Any help would be greatly appreciated.

Edited by tmhoward, 28 March 2009 - 07:44 AM.


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#2 quietman7

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Posted 28 March 2009 - 09:35 AM

Please download Malwarebytes Anti-Malware (v1.35) and save it to your desktop.
Print out and follow these Instructions for scanning with Malwarebytes Anti-Malware and perform a Quick Scan in normal mode.
  • Check all items found for removal.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

If you cannot use the Internet or download any programs to the infected machine, you are going to need access to another computer (family member, friend, etc) with an Internet connection. Save mbam-setup.exe to a flash (usb, pen, thumb, jump) drive or CD, transfer it to the infected machine, then install and run the program. If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.

You will also need to manually download the definition database from another computer, save and transfer them to the infected machine. After installing MBAM, just double-click on mbam-rules.exe to apply the update.Mbam-rules.exe is not updated daily. Another way to get the most current database definitions is to install MBAM on a clean computer, launch the program, update through MBAM's interface, copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to Reconfigure Windows to show it.
  • XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware
Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it and changing the file extension.
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
  • If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.
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#3 tmhoward

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Posted 28 March 2009 - 12:55 PM

Hi, Thanks...heres the latest log:
Malwarebytes' Anti-Malware 1.35
Database version: 1910
Windows 5.1.2600 Service Pack 2

3/28/2009 11:06:29 AM
mbam-log-2009-03-28 (06-06-29).txt

Scan type: Quick Scan
Objects scanned: 67126
Time elapsed: 3 minute(s), 16 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 quietman7

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Posted 28 March 2009 - 01:38 PM

Please download and scan with Dr.Web CureIt.
Follow the instructions here for performing a scan in "safe mode".
If you cannot boot into safe mode, then perform your scan in normal mode. Be aware, this scan could take a long time to complete.
-- Post the log in your next reply.
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#5 tmhoward

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Posted 28 March 2009 - 05:07 PM

You were right, that did take some time. Here is my log....


A0021238.exe;C:\System Volume Information\_restore{3F94E9D4-94B4-43E1-A231-0CBCCCD71640}\RP37;Trojan.Packed.154;Deleted.;
A0021239.exe;C:\System Volume Information\_restore{3F94E9D4-94B4-43E1-A231-0CBCCCD71640}\RP37;Trojan.Packed.154;Deleted.;
A0022665.exe;C:\System Volume Information\_restore{3F94E9D4-94B4-43E1-A231-0CBCCCD71640}\RP41;Trojan.Packed.154;Deleted.;
dop.exe;C:\WINDOWS\system;Trojan.Packed.154;Deleted.;

#6 tmhoward

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Posted 28 March 2009 - 06:16 PM

Should I be checking to see if I can get to the blocked sites after each of these steps we are doing? I wasn't sure if I should turn the connection back on yet?

#7 tmhoward

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Posted 28 March 2009 - 10:58 PM

I just finished a 2nd scan with CureIt. It found and deleted another...

A0023076.exe;C:\System Volume Information\_restore{3F94E9D4-94B4-43E1-A231-0CBCCCD71640}\RP42;Trojan.Packed.154;Deleted.;

Edited by tmhoward, 28 March 2009 - 10:59 PM.


#8 quietman7

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Posted 28 March 2009 - 11:06 PM

How is your computer running now? Are there any more reports/signs of infection? Can you access the blocked sites?
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#9 tmhoward

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Posted 28 March 2009 - 11:09 PM

Nope, I still cant access the blocked sites or install my spyware doctor. :thumbsup:


eta: I have tried with both firefox and ie with no luck.

Edited by tmhoward, 28 March 2009 - 11:28 PM.


#10 quietman7

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Posted 28 March 2009 - 11:34 PM

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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#11 tmhoward

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Posted 28 March 2009 - 11:37 PM

Ok...I will do this now. Thank you so much for all your help and time quietman! It is so appreciated!

#12 Orange Blossom

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Posted 29 March 2009 - 01:09 AM

Hello tmhoward,

Now that you have a log posted here: http://www.bleepingcomputer.com/forums/t/214884/unknown-virustrojan-removal-help/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
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