Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

"Malicious Software Removal Tool" Malware & Trojan


  • This topic is locked This topic is locked
12 replies to this topic

#1 hailog

hailog

  • Members
  • 50 posts
  • OFFLINE
  •  
  • Local time:02:10 AM

Posted 28 March 2009 - 07:35 AM

Hi,

I would like help in removing some infections that my computer has got since a few days ago. Somehow (while I was browsing thru the internet for some live streaming video I guess) some trojan got in (this was later found by my Symantec Endpoint protection) and since then, a new malware program got installed (unremovable by the less sophisticated me). It is called "Malicious Software Removal Tool"...it runs at startup everytime (red shield with a cross in my task bar) and runs a scan automatically. Then says my computer is infected, lists 3 infections, said it fixed one and I have to buy a MS product to fix the rest. Though the screens look exactly like the microsoft product with the same name (I checked the internet) I am quite confident that this is not authentic. Soon after, if I dont do anything with the program, it starts giving me messages such as "Critical System Warning! Your system is probably infected with a version of Spyware.IEPass.thief." or some other similar msgs with a red balloon with an 'X' in the task bar. Temporarily what I have been doing for a few days is just going to task manager and terminating the 'malwareremoval.exe' program. This helps get rid of the program but my computer has slowed down significantly.

I did a Symantec scan, and found no infection (it automatically detected some trojan horses and quarantined them during the time I got infected - DWHE420.tmp, 49c2da87.tmp & DWH8AF4.tmp), then did a Spybot (Search & destroy), then 'Malwarebytes - Anti-Malware' scans and they all did not find anything major. Then I installed AVG internet security, it found some infections "Virus found JS/Pakes" and "Virus found Exploit" in the last couple of days.

My computer has slowed down significantly and I still see the 'malicious software removal tool' installed in my programs but i am unable to uninstall it. it runs at startup everytime. I am using:
Microsoft XP Home Edition Operating system
Version 2002, Service Pack 3


Any help to fix this is greatly appreciated!

Thank you.

BC AdBot (Login to Remove)

 


#2 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:02:10 AM

Posted 28 March 2009 - 08:55 PM

Welcome to BC

--------------------

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#3 hailog

hailog
  • Topic Starter

  • Members
  • 50 posts
  • OFFLINE
  •  
  • Local time:02:10 AM

Posted 28 March 2009 - 10:16 PM

Thank you very much for your help garmanma! Just to let you know, I rebooted the laptop after Malwarebyte scan, and I still had the 'Malicious Software Removal Tool' in the tray. As I have been doing every time, I terminated the 'malwareremoval.exe' process.

Here is the log file report...

----
Malwarebytes' Anti-Malware 1.35
Database version: 1913
Windows 5.1.2600 Service Pack 3

3/28/2009 11:13:05 PM
mbam-log-2009-03-28 (23-13-05).txt

Scan type: Quick Scan
Objects scanned: 106277
Time elapsed: 9 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 6
Folders Infected: 1
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Documents and Settings\Sriram\Application Data\MalwareRemoval (Rogue.FakeMSRT) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\MSINET.oca (Rogue.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\Sriram\Application Data\MalwareRemoval\MalwareRemoval.ini (Rogue.FakeMSRT) -> Quarantined and deleted successfully.
C:\Documents and Settings\Sriram\Application Data\MalwareRemoval\spl.ini (Rogue.FakeMSRT) -> Quarantined and deleted successfully.

Edited by hailog, 28 March 2009 - 10:32 PM.


#4 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:02:10 AM

Posted 29 March 2009 - 04:04 PM

Update mbam and run a FULL scan
Please post the results

Then
------------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 hailog

hailog
  • Topic Starter

  • Members
  • 50 posts
  • OFFLINE
  •  
  • Local time:02:10 AM

Posted 29 March 2009 - 09:22 PM

Thanks garmanma. Here is the mbam full scan log. I'll do the SAS next and post the results as soon as it is done.

---
Malwarebytes' Anti-Malware 1.35
Database version: 1916
Windows 5.1.2600 Service Pack 3

3/29/2009 10:17:17 PM
mbam-log-2009-03-29 (22-17-17).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 189562
Time elapsed: 2 hour(s), 12 minute(s), 46 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\Sriram\Application Data\MalwareRemoval (Rogue.FakeMSRT) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\Sriram\Application Data\MalwareRemoval\MalwareRemoval.ini (Rogue.FakeMSRT) -> Quarantined and deleted successfully.
C:\Documents and Settings\Sriram\Application Data\MalwareRemoval\spl.ini (Rogue.FakeMSRT) -> Quarantined and deleted successfully.

#6 hailog

hailog
  • Topic Starter

  • Members
  • 50 posts
  • OFFLINE
  •  
  • Local time:02:10 AM

Posted 30 March 2009 - 12:45 AM

Hi garmanma, I just did the SAS scan in safe mode and among three other items it found a 'Trojan.SCVHost/Fake' and deleted it. Unfortunately, after fixing those when I rebooted in normal mode and checked for the log file under Statistics/Logs, I don't find any thing :thumbsup: !! The checkboxes on that screen ('keep a detailed log of scanning results' and 'save/empty clean logs') are checked.

What do I do now?

#7 hailog

hailog
  • Topic Starter

  • Members
  • 50 posts
  • OFFLINE
  •  
  • Local time:02:10 AM

Posted 30 March 2009 - 04:57 PM

Sorry my bad. The scan was performed under the admin profile. I logged in there again and retrieved the log. Here it is:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/30/2009 at 01:21 AM

Application Version : 4.26.1000

Core Rules Database Version : 3816
Trace Rules Database Version: 1770

Scan type : Complete Scan
Total Scan Time : 02:17:57

Memory items scanned : 204
Memory threats detected : 0
Registry items scanned : 7082
Registry threats detected : 0
File items scanned : 29847
File threats detected : 47

Adware.Tracking Cookie
C:\Documents and Settings\Sriram\Cookies\sriram@redirect.clickshield[1].txt
C:\Documents and Settings\Sriram\Cookies\sriram@clickthrough.kanoodle[1].txt
C:\Documents and Settings\Sriram\Cookies\sriram@bridge1.admarketplace[1].txt
C:\Documents and Settings\Sriram\Cookies\sriram@clicks.smartbizsearch[1].txt
C:\Documents and Settings\Sriram\Cookies\sriram@adcentriconline[2].txt
C:\Documents and Settings\Sriram\Cookies\sriram@insightexpressai[2].txt
C:\Documents and Settings\Sriram\Cookies\sriram@ad.yieldmanager[1].txt
C:\Documents and Settings\Sriram\Cookies\sriram@ad.myp2p[1].txt
C:\Documents and Settings\Sriram\Cookies\sriram@ads.widgetbucks[1].txt
C:\Documents and Settings\Sriram\Cookies\sriram@stats.paypal[1].txt
C:\Documents and Settings\Sriram\Cookies\sriram@at.atwola[2].txt
C:\Documents and Settings\Sriram\Cookies\sriram@adultfriendfinder[2].txt
C:\Documents and Settings\Sriram\Cookies\sriram@optimost[1].txt
C:\Documents and Settings\Sriram\Cookies\sriram@webreports.digitalinsight[2].txt
C:\Documents and Settings\Sriram\Cookies\sriram@mediatraffic[1].txt
C:\Documents and Settings\Sriram\Cookies\sriram@server.iad.liveperson[2].txt
C:\Documents and Settings\Sriram\Cookies\sriram@partypoker[1].txt
C:\Documents and Settings\Sriram\Cookies\sriram@www5.addfreestats[1].txt
C:\Documents and Settings\Sriram\Cookies\sriram@www.goaltraffic[1].txt
C:\Documents and Settings\Sriram\Cookies\sriram@ads.imarketservices[1].txt
C:\Documents and Settings\Sriram\Cookies\sriram@nextag[2].txt
C:\Documents and Settings\Sriram\Cookies\sriram@affiliates.commissionaccount[1].txt
C:\Documents and Settings\Sriram\Cookies\sriram@avgtechnologies.112.2o7[1].txt
C:\Documents and Settings\Sriram\Cookies\sriram@videoegg.adbureau[2].txt
C:\Documents and Settings\Sriram\Cookies\sriram@ads.kindsight[2].txt
C:\Documents and Settings\Sriram\Cookies\sriram@richmedia.yahoo[2].txt
C:\Documents and Settings\Sriram\Cookies\sriram@ads.techguy[1].txt
C:\Documents and Settings\Sriram\Cookies\sriram@ads.cnn[1].txt
C:\Documents and Settings\Sriram\Cookies\sriram@content.yieldmanager[1].txt
C:\Documents and Settings\Sriram\Cookies\sriram@americanexpress.122.2o7[1].txt
C:\Documents and Settings\Sriram\Cookies\sriram@secure.partyaccount[1].txt
C:\Documents and Settings\Sriram\Cookies\sriram@chitika[1].txt
C:\Documents and Settings\Sriram\Cookies\sriram@6127.1858.clickshield[1].txt
C:\Documents and Settings\Sriram\Cookies\sriram@adinterax[2].txt
C:\Documents and Settings\Sriram\Cookies\sriram@timesofindia.indiatimes[1].txt
C:\Documents and Settings\Sriram\Cookies\sriram@paypal.112.2o7[1].txt
C:\Documents and Settings\Sriram\Cookies\sriram@adserver.adtechus[1].txt
C:\Documents and Settings\Sriram\Cookies\sriram@www.epilot[1].txt
C:\Documents and Settings\Sriram\Cookies\sriram@ads.adap[1].txt
C:\Documents and Settings\Sriram\Cookies\sriram@5490.1.clickshield[1].txt
C:\Documents and Settings\Sriram\Cookies\sriram@partyaccount[1].txt
C:\Documents and Settings\Sriram\Cookies\sriram@adecn[2].txt
C:\Documents and Settings\Sriram\Cookies\sriram@technoratimedia[1].txt
C:\Documents and Settings\Sriram\Cookies\sriram@azjmp[1].txt
C:\Documents and Settings\Sriram\Cookies\sriram@atwola[1].txt

Trojan.SVCHost/Fake
C:\DOCUMENTS AND SETTINGS\SRIRAM\DESKTOP\DOWNLOADS\ADOBE_PHOTOSHOP_CS3\CSDATA\1000000600002I\SVCHOST.EXE

Adware.SeekSuggest
C:\WINDOWS\JESTERTB.DLL

#8 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:02:10 AM

Posted 31 March 2009 - 02:14 PM

Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 hailog

hailog
  • Topic Starter

  • Members
  • 50 posts
  • OFFLINE
  •  
  • Local time:02:10 AM

Posted 31 March 2009 - 10:08 PM

Thanks garmanma. Here is the log but still when I reboot that malware program also starts automatically. I am still having to delete the .exe file manually.

----
0BD40000.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine;Trojan.Virtumod.240;Deleted.;
0BD40001.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine;Trojan.DownLoader.24715;Deleted.;
0BD40002.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine;Trojan.DownLoader.45546;Deleted.;
0BD40003.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine;Trojan.DownLoader.45546;Deleted.;
0BD40004.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine;Trojan.DownLoader.36408;Deleted.;
0BD40005.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine;Trojan.DownLoader.36408;Deleted.;
0BD40006.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine;Trojan.DownLoader.24715;Deleted.;
0BD40007.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine;Trojan.Virtumod.240;Deleted.;
0BD40008.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine;Trojan.DownLoader.45546;Deleted.;
4B5E89AC.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0B5C0000;Trojan.Fakealert.2082;Deleted.;
4FFF675C.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0BD00000;Trojan.DownLoader.45546;Deleted.;
4D305DF0.VBN\data006;C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0D300000\4D30;Trojan.DownLoader.24715;;
4D305DF0.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0D300000;Archive contains infected objects;Moved.;
4FCD7F0D.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0E800000;Trojan.Virtumod.based;Incurable.Moved.;
4FCD88CC.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0E800001;Trojan.DownLoader.24715;Deleted.;
4FCD88D8.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0E800002;Trojan.DownLoader.45546;Deleted.;
4FCD88DA.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0E800003;Trojan.DownLoader.45546;Deleted.;
4FCEDF00.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0FC80000;Trojan.DownLoader.45546;Deleted.;
4FCEE051.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0FC80001;Trojan.DownLoader.45546;Deleted.;
5DFAE68D.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\15780000;Trojan.DownLoader.45546;Deleted.;
5DFAE6C9.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\15780001;Trojan.DownLoader.45546;Deleted.;
3 Months Free NetZero.exe;C:\Documents and Settings\All Users\Start Menu;Trojan.Click.1487;Deleted.;
3 Months Free NetZero.exe;C:\Program Files\Dell\Launcher\files;Trojan.Click.1487;Deleted.;
delfolder.exe;C:\Program Files\Dell Support\GTCoach;Trojan.MulDrop.30652;Deleted.;
delfolder.exe;C:\Program Files\WebCyberCoach\b_Dell;Trojan.MulDrop.30652;Deleted.;
A0161246.exe;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP662;Tool.ShowPass;Incurable.Moved.;
A0162075.exe;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP675;Trojan.Click.1487;Deleted.;
A0162076.exe;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP675;Trojan.Click.1487;Deleted.;
A0162077.exe;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP675;Trojan.MulDrop.30652;Deleted.;
A0162078.exe;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP675;Trojan.MulDrop.30652;Deleted.;
b1e9.msi/stream001/engine.cai\delfolder.exe;C:\WINDOWS\Installer\b1e9.msi/stream001/engine.cai;Trojan.MulDrop.30652;;
engine.cai;C:\WINDOWS\Installer;Archive contains infected objects;;
stream001;C:\WINDOWS\Installer;Archive contains infected objects;;
b1e9.msi;C:\WINDOWS\Installer;Archive contains infected objects;Moved.;

#10 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:02:10 AM

Posted 01 April 2009 - 03:11 PM

You did have some malware but your logs look clean now

As for the malicious software removal tool, That is a download from Windows Updates. Microsoft includes it in their updates about once a month
It will not run until you restart your computer. It will only run once

http://support.microsoft.com/kb/890830
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#11 hailog

hailog
  • Topic Starter

  • Members
  • 50 posts
  • OFFLINE
  •  
  • Local time:02:10 AM

Posted 01 April 2009 - 04:48 PM

Hi garmanma,

I initially thought the malicious software removal tool is real too, but looks like it isn't. I've had this laptop with the same OS for newrly 3 years now and this is the 1st time I am seeing it.

This program has just installed itself, it is appearing in the start -> programs list with no option to remove/uninstall etc (not even thru 'Add/Remove' programs). It runs everytime I restart my laptop. If I don't terminate immediately, it automatically starts a scan and throws in three errors, says it fixed one and to fix the rest I have to go buy a product. Then I start getting popups warning me that I have some form of Trojan or the other and I should do something. The red circled X in the system tray bar keeps appearing and throws warning.

Everytime I allow it to run (i.e. not terminate it), Symantec Endpoint catches Trojans.

This makes me doubt if this is a genuine Microsoft product.

Please help me remove this from the startup/registry.

Thanks for all your help.

#12 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:02:10 AM

Posted 02 April 2009 - 05:54 PM

Let's kick this up a notch



Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#13 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,911 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:02:10 AM

Posted 07 April 2009 - 08:34 PM

Hello hailog,

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users