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Internet explorer 7/ Firefox web browser problems

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#1 SparksTC


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Posted 27 March 2009 - 10:25 PM

Heres the problem,
Since the 2nd week of february my internet explorer 7 web browser hasnt been working right. I found out that if turned off my computer and turn it back on my internet explorer wouldnt work. At first system restore fixed it but now no matter how many times i system restore it wont work. I just downloaded firefox (the new version) and its saying connection interrupted. As a side note yes my internet connection works fine. I have wireless so i shouldnt need proxy settings right? I've already pulled 7 viruses off of my computer from last night when i installed AVG and Avast on it to this morning. Do i have a worm? How would you get rid of worms? Is my firefox web browser not working because my IE7 web browser isnt?? Its not supposed to right? what do i do to fix this? Who can i go to?

Other problems
would age have anything to do with all the problems? (its 4-5 years old)
another problem would be that i need a new CD drive but i need to know whether or not it would be smart to buy a external CD drive or another internal one.
would it be cheaper to get more RAM for my laptop for gaming , a new CD drive and possibly a new operating system or to get a new laptop?
would getting a new operating system delete things from your previous operating system? (files, games, music, pictures ,etc).

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#2 Promethius


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Posted 27 March 2009 - 10:34 PM

Ok we really need some more information to answer you some parts.

As to your internet issue, it sounds like you may have a hardware issue going on, but its hard to tell for sure. If you are using wireless you should not be needing a proxy server (proxy server is a thing outside of your network and has nothing to do with your issue). If you have a setting in IE that says a proxy server, more than likely you need to uncheck that selection.

To your other problems, age could have to do with your problem, mainly in that your hardware may be old and dying, all electronics fail at some point. Most computer's should last the standard issue somewhere around 5 years (some people more or less depending on what they do or dont do.)

An external cd drive for a laptop would suck in my opinion. Another thing to have to lug around and get in the way, i would go with an internal one. RAM upgrades for laptops can be expensive. Most laptops only come with 2 slots for RAM, so you either have to live with what you have or getter bigger modules to replace what you have.

If all else fails you dont need to get a new operating system, just wipe everyhting out and reload the windows that is installed on the system. PM or reply to this if interested and I can give you steps to follow, the only problem is you will need the operating disc that correspondes to what is loaded on the system.

Hope this helps.

#3 garmanma


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Posted 28 March 2009 - 08:05 PM

Before I move you to a different forum to answer all of your other questions, let's see if you are still infected
Can you get into safe mode w/networking?
If not, you can download this to a thumb drive or burn to a cd


The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs


If mbam won't install

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
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