Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

This system is shutting down error?


  • Please log in to reply
12 replies to this topic

#1 ky0nkyon

ky0nkyon

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:01:29 PM

Posted 27 March 2009 - 09:42 PM

Hi BC,

First of all, thank you in advance for your awesome site and work.
I've been having issues with my computer. Out of nowhere, my computer started to freeze, and I got this error saying "This system is shutting down nt authority C://windows/system32/services.exe" code 1073741819. On my taskbar, where the clock is, It gave me a big red (x) button saying that my computer is infected, and when I would click on the (x), it would give me a pop up. Then my background disappeared, and there was a sign saying my computer is infected, and may be a trojan. The automatic shutdown would then show up. I could not go to task manager or change anything because it told me that I would need administrative powers to change things. I just restarted my computer to see if it would go away, but it was the same thing. At startup, however, I was asked to log in as admin OR myself, which never happened before this fiasco.

I was browsing through the forum and saw some people with similar problems, so I did do the hijack and combofix. I think (hope) it is gone, but my computer is still slow, and my internet's been chippy. I have the logs for the hijack and combofix (which deleted a whole bunch of stuff) if you would like me to post. (oh darn, I just realized that I shouldn't have done combofix without assistance. I just followed the other posts' instructions. I hope I did not do any harm. =T)

I'm not computer savvy, so what I've wrote may be confusing, but I would appreciate any help you can bring. Thank you guys again for your help!

Edited by ky0nkyon, 27 March 2009 - 09:48 PM.


BC AdBot (Login to Remove)

 


#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,765 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:04:29 PM

Posted 27 March 2009 - 09:51 PM

Please note the message text in blue at the top of this forum.

You should not be using Combofix unless instructed to do so by a Malware Removal Expert who can interpret the logs. It is a powerful tool intended by its creator to be "used under the guidance and supervision of an expert", NOT for private use. Combofix was never meant to be used as a general purpose malware scanner like SuperAntispyware or Malwarebytes' Anti-Malware. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. Please read Combofix's Disclaimer.

Combofix and HijackThis logs are not permitted in this forum. If we cannot remove the infection here, then we will direct you to the appropriate forum to post your logs.

Please download Malwarebytes Anti-Malware (v1.35) and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#3 ky0nkyon

ky0nkyon
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:01:29 PM

Posted 28 March 2009 - 03:38 AM

Malwarebytes' Anti-Malware 1.35
Database version: 1893
Windows 5.1.2600 Service Pack 2

3/28/2009 1:29:28 AM
mbam-log-2009-03-28 (01-29-28).txt

Scan type: Full Scan (C:\|)
Objects scanned: 188182
Time elapsed: 28 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\AGprotect (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: c:\windows\system32\userinit.exe -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: system32\userinit.exe -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Qoobox\Quarantine\C\Documents and Settings\ky0nkyon\reader_s.exe.vir (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\reader_s.exe.vir (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\RECYCLER\S-1-5-21-0243636035-3055115376-381863306-1556\pqlmq.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\win32hlp.cnf (Trojan.Agent) -> Quarantined and deleted successfully.

This is what I got

#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,765 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:04:29 PM

Posted 28 March 2009 - 09:21 AM

Your MBAM log indicates you are using an outdated database version. Please update it through the program's interface (preferable way) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a new Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.Mbam-rules.exe is not updated daily. Another way to get the most current database definitions is to install MBAM on a clean computer, launch the program, update through MBAM's interface, copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to Reconfigure Windows to show it.
  • XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware

.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#5 ky0nkyon

ky0nkyon
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:01:29 PM

Posted 28 March 2009 - 12:05 PM

Malwarebytes' Anti-Malware 1.35
Database version: 1911
Windows 5.1.2600 Service Pack 2

3/28/2009 10:01:37 AM
mbam-log-2009-03-28 (10-01-37).txt

Scan type: Quick Scan
Objects scanned: 72391
Time elapsed: 2 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 15

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\AGprotect (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: c:\windows\system32\userinit.exe -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: system32\userinit.exe -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\Sfaqiyunolifetah.dll (Trojan.Hiloti) -> Quarantined and deleted successfully.
C:\WINDOWS\instsp2.exe (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\kihamume.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\giyipewi.exe (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\ajtbyh.exe (Trojan.Fakealert) -> Quarantined and deleted successfully.
C:\aoqckrns.exe (Worm.AutoRun) -> Quarantined and deleted successfully.
C:\dmsiacq.exe (Trojan.Hiloti) -> Quarantined and deleted successfully.
C:\dxxrp.exe (Worm.AutoRun) -> Quarantined and deleted successfully.
C:\ijmaxk.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\liymwuq.exe (Trojan.Hiloti) -> Quarantined and deleted successfully.
C:\vaybq.exe (Trojan.Fakealert) -> Quarantined and deleted successfully.
C:\wicnin.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\yapf.exe (Backdoor.Rustock) -> Quarantined and deleted successfully.
C:\RECYCLER\S-1-5-21-1828687790-8838894265-998158629-8565\service.exe (Worm.AutoRun) -> Quarantined and deleted successfully.
C:\Program Files\Mozilla Firefox\~.exe (Trojan.Vundo) -> Quarantined and deleted successfully.

Holy Smoke, that's a lot more. Thanks for the heads up.

#6 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,765 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:04:29 PM

Posted 28 March 2009 - 01:34 PM

Now rescan again with MBAM but this time perform a Full Scan in normal mode and check all items found for removal. Don't forgot to check for database definition updates through the program's interface (preferable method) before scanning and to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Lets do another scan to see if we find anything else that MBAM may have missed.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
alternate download link

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you cannot boot into safe mode, then perform your scans in normal mode.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#7 ky0nkyon

ky0nkyon
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:01:29 PM

Posted 28 March 2009 - 07:00 PM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/28/2009 at 04:54 PM

Application Version : 4.26.1000

Core Rules Database Version : 3819
Trace Rules Database Version: 1773

Scan type : Complete Scan
Total Scan Time : 04:04:44

Memory items scanned : 226
Memory threats detected : 0
Registry items scanned : 5888
Registry threats detected : 5
File items scanned : 120369
File threats detected : 2

Rogue.Component/Trace
HKLM\Software\Microsoft\D8636C5B
HKLM\Software\Microsoft\D8636C5B#d8636c5b
HKLM\Software\Microsoft\D8636C5B#Version
HKLM\Software\Microsoft\D8636C5B#d863c1db
HKLM\Software\Microsoft\D8636C5B#d863a83e

Trojan.Unknown Origin
C:\DOCUMENTS AND SETTINGS\KY0NKYON\DESKTOP\MUSIC\TIMBALAND - SHOCK VALUE-2007\_____PADDING_FILE_1_IF YOU SEE THIS FILE, PLEASE UPDATE TO BITCOMET 0.85 OR ABOVE____

Trojan.Dropper/UserInit-Fake
C:\WINDOWS\SYSTEM32\USERINIT.EXE

Here we go. It took 4 hours!!! Hopefully it's ok now

#8 ky0nkyon

ky0nkyon
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:01:29 PM

Posted 28 March 2009 - 09:59 PM

Well, everything seems fine now, except that my internet sucks big time. I can't seem to keep a decent connection. What do you think is causing this problem?

#9 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,765 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:04:29 PM

Posted 28 March 2009 - 11:30 PM

Could be any number of different reasons for that. Try some of the suggestions for browser issues in Slow Computer/Browser? Check here first; it may not be malware.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#10 ky0nkyon

ky0nkyon
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:01:29 PM

Posted 29 March 2009 - 12:10 AM

Does it look good otherwise? Thanks a lot for your time and help!

#11 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,765 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:04:29 PM

Posted 29 March 2009 - 07:07 AM

If there are no more problems, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#12 ky0nkyon

ky0nkyon
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:01:29 PM

Posted 29 March 2009 - 01:15 PM

Thank you again for all your help quietman7. I really appreciate your time and effort!

#13 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,765 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:04:29 PM

Posted 29 March 2009 - 01:21 PM

You're welcome.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB (pen, thumb, jump) and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:Many security experts recommend disabling this feature as a method of prevention. Microsoft recommends doing the same in Security Advisory (967940): Update for Windows Autorun.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users