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Computer unable to start correctly(virus and spyware interferance)

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2 replies to this topic

#1 Josh Wang

Josh Wang

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Posted 27 March 2009 - 09:30 PM

My computer have been acting weird, as the topic said
the computer could not start up correctly. First, it start some
of the program, but then it just stop progressive. Normally the
program that does not start are the anti virus software and internet
and java.
connection. However I did use online virus scan and get the following result:

spyware/virtum... Spyware
Hide + Info
1. hkey_local_machine\software\microsoft\ms juan
2. hkey_classes_root\clsid\{6d794cb4-c7cd-4c6f-bfdc-9b77afbdc02c}
3. HKEY_LOCAL_MACHINE\software\classes\CLSID\{6D794CB4-C7CD-4c6f-BFDC-9B77AFBDC02C}
4. hkey_local_machine\software\microsoft\removerp
5. hkey_local_machine\software\microsoft\rdfa
6. hkey_local_machine\software\microsoft\ms track system
Low danger level (6)
adware/bdsearc... Adware
Hide + Info
1. hkey_local_machine\software\baidu
Generic Rootki... Hack Tool
Hide + Info
adware/comet Adware
Hide + Info
1. hkey_current_user\software\starware
2. c:\program files\starware
3. HKEY_CURRENT_USER\Software\Microsoft\Internet...9E9D35-254C-4c6a-9D17-95018D228FF5}
4. HKEY_CURRENT_USER\Software\Microsoft\Internet...51D869-C36B-42bd-AE68-0A81BC771FA5}
adware/baiduba... Adware
Hide + Info
1. hkey_current_user\software\baidu
2. HKEY_CURRENT_USER\Software\Microsoft\Windows\...FEF28E-EB96-44FF-B511-3185DEA48697}
3. HKEY_CURRENT_USER\Software\Microsoft\Windows\...80CF65-E151-49C3-B73F-70B13FCA8E86}
adware/netword Adware
Hide + Info
1. hkey_current_user\software\netword
adware/ieantis... Adware
Hide + Info
1. HKEY_LOCAL_MACHINE\Software\Microsoft\Interne...34A523-D068-4BE8-A284-9DF278BE776E}

I did go to the ''regedit'' to delete the ''netword''(I think it also have other virus)
however the problem does not seem to be fix
so I hope someone could provide some cognition as well
as solution thanks :thumbsup:

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#2 Promethius


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Posted 27 March 2009 - 10:04 PM

ok your main problem is the fact that you used an "online scanner"

there are only a few online ones that actually work.

Download Malewarebytes and superantyspyare and also get ccleaner to either your desktop or a flash drive. and then reboot your computer in safe mode (while booting hit F8 like crazy).

Once in safe mode, you can install malewarebytes and ccleaner. Malewarebytes will look for virues and all the nasties. before you reboot run ccleaner and clean things in startup (use their website or send me a message and i can walk you through it.

once you get done in safe mode, reboot into the computer as you normally would. load superantispyware and run it and malwarebytes again. this should fix your problem unless windows has become corrupt (didn't really look at the reistry entries you had listed.

This should work, i do this on all the computer i get in at work and this fixes about 98% of the computers that are infected.

#3 Queen-Evie


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Posted 27 March 2009 - 11:55 PM

Josh Wang, welcome to Bleeping Computer.

Malwarebytes and SuperAntiSpyware are both excellent tools.

I am not a malware removal expert, but I know enough to know that you

Install them while you are in normal mode, still able to access the internet. After installation, UPDATE THE DEFINITIONS TO BOTH OF THEM.
In order for them to be effective, you need to UPDATE. You won't be able to update while in safe mode.

Also, each of them has very specific things that must be done in order to be effective.
Following are the general instructions for MBAM and SuperAntiSpyware. They both mention posting logs-that is your choice on whether to do so. If you do, one of our malware removal experts will review it/them.

Please download Malwarebytes Anti-Malware (v1.34) and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

SuperAntiSpyware Safe Mode Instructions

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
edit to add: if you cannot access the internet, you can install them in safe mode or while in normal mode. You can run the programs, reboot, then see if your internet connection returns. If it does, update and run them again.

I mainly posted this so anyone else would know that if your system is working correctly, don't install while in safe mode.

Safe mode with networking will allow you to connect to the internet.

Edited by Queen-Evie, 28 March 2009 - 10:36 AM.

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