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After Virus, Desktop can't connect to IE but laptop can


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#1 Gwenivere

Gwenivere

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Posted 27 March 2009 - 07:11 PM

I need some serious computer help. I had a nasty virus/worm/something infect my computer because I forgot to update my anti-virus program. I updated my software and now the virus/worm/whatever is gone. It was the virus that keeps telling you that you have a virus and to download software from a site that it redirects you to, plus it will never let you on to the internet site you want to. Instead, it constantly redirects you. (I don't know if it's important what kind of virus/worm it was but I figured it couldn't hurt to tell you.)

So the virus was gone and everything was peachy-keen, or so I thought. When I tried to go online using IE this message pops up: IE cannot display the webpage. Most Likely causes- you are not connected to the internet, etc... I tried to refresh just in case it was a glitch but that did not help. I thought maybe it was my firewall, but turns out my firewall was not even turned on so that was out too. I checked my internet connections and it said I was connected. Since it was connected, I wanted to see if I could use my laptop. Lo and behold my laptop works fine. That is how I am typing this right now.

My laptop is working on a wireless network. I thought perhaps I need to reset my cable internet, router and computer connections. So one by one I shut them down and powered them back up. Still no progress. I decided to use Winsockfix XP and burned it onto a disc from my laptop and inserted it into my desktop. After it said it fixed the problem I restarted the computer to find that nothing changed. I clicked on Run in my computer and typed "netsh winsock reset" this still did nothing. I did some other simpler things but still no change.

I am about to throw my computer out the window because I can't take it anymore. Please someone help me with this problem

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#2 Promethius

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Posted 27 March 2009 - 10:15 PM

more than likely IE has gotten corrupted or some setting is messed up.

go to tools and options in IE and go to the last tab in that menu.

you should a button at the button that is pretty much a master reset buton. it will delete the history and set everything in IE like when it was first installed. close IE and restart it. if that does not fix the problem. then uninstall and reinstall it.

if that doesn't work download firefox and install that and see if it works. if that doesn't work you have some other setting messed up.

hope this helps.




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