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Search engine redirect/SPLIT

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2 replies to this topic

#1 AretiD


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Posted 27 March 2009 - 06:36 AM

Hi! Sorry to interrupt your conversation but i think i have the same problem so i thought that it's better to ask for help here instead of opening a new post!!!I have this problem for 2-3 days now and nothing seems to work anymore...
Firstly i noticed a google search would redirect me in porn or advertising pages!!

Then a pop up window would come up in my screen every once in a while saying " GoogleUpdate.exe - Application error - An exception breakpoint has been reached" and finaly everytime i restart my pc avast can not run on access protection "avast! The AAVM subsystem detected a RPC error" but even though i'm following the steps from avast fag pages never seems to work..

I tried to run malware antimalware bytes but i'm not able anymore! everytime i click on it nothing happens.

I downloaded and tried to install SuperAntiSpyware but when I try to run it an error occurs "SUPERAntiSpyware Free Edition has encountered a problem and needs to close. We are sorry for the inconvenience. Debug or Close"

Just a small detail which may be of help...Some days ago a strange program seems to have been installed in my pc named like "microsoft pctools" or something like that...i never installed such program and never asked it to run a scan in my pc.The problem is i don't remember what i did with it!!!

Sorry but i'm a newbie with pc stafff, so i would appreciate your patience and your help!!!

I did what you suggest above, restarted my pc in safe mode, installed dr web but every time in the middle of the scanning the computer restarts by itself and returns in normal mode!!!
Only the last time dr web found this "trojan.startpage.1505." and i clicked "yes to all" but almost immediately the pc rebboted again.

in conclusion....everything is a mess...avast is not working, neither any other security program and i cannot run any scan!!!!
What can i do? please help me....

Edited by garmanma, 27 March 2009 - 03:41 PM.

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#2 AretiD

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Posted 27 March 2009 - 06:48 AM

ok here is something new...reading above your suggestion i run as well dr web in normal mode and in express scan (which is not finished yet) found this c:\windows\system32\\drivers\uactarjueik\sys is infected with BackDoor.Tdss.84!! I clicked Yes to all! Hope to post the message before my pc restarts again...

Edited by garmanma, 27 March 2009 - 03:41 PM.

#3 garmanma


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Posted 28 March 2009 - 07:52 AM

PC tools is a legitimate application:
It is an AV program also called Spyware Doctor
More than likely it is causing conflicts with your other tools
You should be able to remove it in Add/Remove Programs. Have a look at this thread:
Then try Mbam


The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
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