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3 viruses, not sure what to do


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#1 ee_athome

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Posted 27 March 2009 - 01:26 PM

Hi:

I'm not sure if I should be posting three separate posts or not, so all the info I have will go here and I'll re-post if necessary.

I have Windows XP.
I use Firefox, but my husband uses IE.
The other day, he was searching for info on a British actor. He went into the wikipedia listing, then clicked on the Sunday Times (I'm pretty sure that was the newspaper). Next thing you know, there were numerous windows in red and blue telling him we had 582 viruses (or something like that). He touched nothing, and called me. I am only moderately more computer savvy than him.

I X'd out of the three windows as I figured they were false, then ran a virus scan.
We have Telus Security: Anti-Virus, Firewall, Anti-Spyware, Anti-Fraud and Pop-Up Blocker.

Much to my wondering eyes, the following three viruses were noted and their statuses listed:

Exploit.Java.ByteVerify quarantined
Trojan.Win32.FraudPack.gen quarantined
Trojan-Proxy.Win32.Agent.bjr failed to disinfect

I don't like having the quarantined ones just sort of hanging around, as I don't really trust that. And I REALLY don't like having a file that failed to disinfect. I do not know what to do to get rid of any of these viruses.

I ran DDS, but will not post the log unless requested.

Thank you for your help. Please note -- I am a complete techno-dork, so you'll have to reply slowly and clearly. :thumbsup:

ee

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#2 boopme

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Posted 27 March 2009 - 02:03 PM

Hello and welcome. Quarantined files can no londer harm your PC. They are put there in case that file was needed for the smooth operation and then can be cleaned ,replace dor restored.
In the future Xing out will probably activate the malware ( I know, they are evil cretins). Next time press CTRL+ALT+DEL. then highlight the item ans cleck End Task.
Now let's get rid of this junk.

Next run MBAM:
Please download Malwarebytes Anti-Malware (v1.35) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 ee_athome

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Posted 27 March 2009 - 04:24 PM

Wow...thank you, boopme, for such a speedy reply!

Below is the MBAM log:

Malwarebytes' Anti-Malware 1.35
Database version: 1907
Windows 5.1.2600 Service Pack 3

3/27/2009 2:07:37 PM
mbam-log-2009-03-27 (14-07-37).txt

Scan type: Quick Scan
Objects scanned: 78087
Time elapsed: 13 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 8
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ModuleUsage\c:/windows/downloaded program files/popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{c9c5deaf-0a1f-4660-8279-9edfad6fefe1} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{e4e3e0f8-cd30-4380-8ce9-b96904bdefca} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{fe8a736f-4124-4d9c-b4b1-3b12381efabe} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\WINDOWS\Downloaded Program Files\popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\Downloaded Program Files\popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.

--ee

#4 boopme

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Posted 28 March 2009 - 08:28 AM

Hi, thanks and sorry I couldn't get back sooner on this,now. Ypu seem to have a lot of ad and spyware so let's do these and I think you'll be good. Let me kkno how i's runnning after these.
Next do ATF and SAS:

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Now Rerun MBAM

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.



Please ask any needed questions,post log and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 ee_athome

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Posted 28 March 2009 - 05:32 PM

Hi and thanks again -- thought you might take a break over the weekend. :thumbsup:

Completed ATF and SAS, then re-ran MBAM. Logs are below.

What I am noticing is that start-up is a lot slower, but I'm not sure if that's from things having been cleaned and rearranged in my files or because I have now added these new anti-spyware programmes that open on start-up. (I have questions about UIPopUpHidden and UI Security Handler, but assume they are for a different thread). Also, I am going to see if I can re-trace my steps when I was just looking around the forums and find the general info on how to clean-up your start-up, as I'm quite sure not everything that opens right away needs to, and that should speed things up a bit.

So to the logs:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/28/2009 at 02:37 PM

Application Version : 4.26.1000

Core Rules Database Version : 3819
Trace Rules Database Version: 1773

Scan type : Complete Scan
Total Scan Time : 02:51:51

Memory items scanned : 228
Memory threats detected : 0
Registry items scanned : 5282
Registry threats detected : 0
File items scanned : 91556
File threats detected : 19

Adware.Tracking Cookie
.atdmt.com [ C:\Documents and Settings\Robert Edward\Application Data\Mozilla\Firefox\Profiles\default.er1\cookies.txt ]
.windowsmedia.com [ C:\Documents and Settings\Robert Edward\Application Data\Mozilla\Firefox\Profiles\default.er1\cookies.txt ]
.windowsmedia.com [ C:\Documents and Settings\Robert Edward\Application Data\Mozilla\Firefox\Profiles\default.er1\cookies.txt ]
.zedo.com [ C:\Documents and Settings\Robert Edward\Application Data\Mozilla\Firefox\Profiles\default.er1\cookies.txt ]
.tribalfusion.com [ C:\Documents and Settings\Robert Edward\Application Data\Mozilla\Firefox\Profiles\default.er1\cookies.txt ]
.zedo.com [ C:\Documents and Settings\Robert Edward\Application Data\Mozilla\Firefox\Profiles\default.er1\cookies.txt ]
.counter.hitslink.com [ C:\Documents and Settings\Robert Edward\Application Data\Mozilla\Firefox\Profiles\default.er1\cookies.txt ]
.counter.hitslink.com [ C:\Documents and Settings\Robert Edward\Application Data\Mozilla\Firefox\Profiles\default.er1\cookies.txt ]
.counter.hitslink.com [ C:\Documents and Settings\Robert Edward\Application Data\Mozilla\Firefox\Profiles\default.er1\cookies.txt ]
.counter.hitslink.com [ C:\Documents and Settings\Robert Edward\Application Data\Mozilla\Firefox\Profiles\default.er1\cookies.txt ]
.questionmarket.com [ C:\Documents and Settings\Robert Edward\Application Data\Mozilla\Firefox\Profiles\default.er1\cookies.txt ]
.fastclick.net [ C:\Documents and Settings\Robert Edward\Application Data\Mozilla\Firefox\Profiles\default.er1\cookies.txt ]
.ehg-mybc.hitbox.com [ C:\Documents and Settings\Robert Edward\Application Data\Mozilla\Firefox\Profiles\default.er1\cookies.txt ]
.ehg-mybc.hitbox.com [ C:\Documents and Settings\Robert Edward\Application Data\Mozilla\Firefox\Profiles\default.er1\cookies.txt ]
.ehg-mybc.hitbox.com [ C:\Documents and Settings\Robert Edward\Application Data\Mozilla\Firefox\Profiles\default.er1\cookies.txt ]
.hitbox.com [ C:\Documents and Settings\Robert Edward\Application Data\Mozilla\Firefox\Profiles\default.er1\cookies.txt ]
.hitbox.com [ C:\Documents and Settings\Robert Edward\Application Data\Mozilla\Firefox\Profiles\default.er1\cookies.txt ]
.statse.webtrendslive.com [ C:\Documents and Settings\Robert Edward\Application Data\Mozilla\Firefox\Profiles\default.er1\cookies.txt ]
.statse.webtrendslive.com [ C:\Documents and Settings\Robert Edward\Application Data\Mozilla\Firefox\Profiles\default.er1\cookies.txt ]

**************************************************************

Malwarebytes' Anti-Malware 1.35
Database version: 1911
Windows 5.1.2600 Service Pack 3

3/28/2009 3:05:50 PM
mbam-log-2009-03-28 (15-05-50).txt

Scan type: Quick Scan
Objects scanned: 76324
Time elapsed: 8 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Thank you again for all your help -- I'd send you a two-four if I could. :flowers:

#6 ee_athome

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Posted 28 March 2009 - 05:35 PM

Ooops, I meant to ask a question about the three files with the initial viruses. Can I just delete those, or do I leave them in the Telus quarantine?
Thanks again.
ee

#7 boopme

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Posted 28 March 2009 - 06:39 PM

Hello, I pop in all the time. UI Security Handler is that the correct spelling?
Do you have Zone alrm or virgin pc guard installed I have seen where reming pc guaed stops those notifications.
Yes you can delete those quarantined files.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 ee_athome

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Posted 28 March 2009 - 06:44 PM

Hi

Thanks -- I'll delete those.

As far as I know, I do not have Zone Alarm or Virgin PC Guard.

I did the Autoruns and have a bunch of files that look like they may be worms or related - as they are written in my log they do not show up in the StartUp Database. I am assuming I start a new thread, can you please confirm?

Thank you!

ee

#9 ee_athome

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Posted 28 March 2009 - 06:51 PM

Sorry, I didn't answer your very first question in the last message.

As far as I remember, that is how it is spelled, but I don't think it has all the spaces between, so it could be UI SecurityHandler. That looks right...the UIPopUpHidden has no spaces, so the Security one may not either.

Thanks again,
ee

#10 boopme

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Posted 28 March 2009 - 07:29 PM

How about do either use Radialpoint (Verizon Security Suite) and is this notice happening on shutdown?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 ee_athome

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Posted 28 March 2009 - 08:43 PM

Hi

Telus Security uses Radialpoint, and yes, the quick flash of the outline of the box with the header UI Security Handler happens at shutdown.

ee

#12 boopme

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Posted 28 March 2009 - 08:51 PM

OK ,good because the solutions I have found show removing that ends the problem. So I think something has become corrupted in it, I would recommend you Uninstall and reinstall the security. If that does not do it contact them or your ISP if they are the provider.

Edited by boopme, 28 March 2009 - 08:52 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 ee_athome

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Posted 29 March 2009 - 07:06 PM

Thanks, I will do that.

I have been going through my start up list from Autoruns and have come across the following 3 files that seem more than suspicious (I still have a few files left to check...I think my brain exploded when I saw how long the list of files/processes was that goes on when I start up the computer!)

All three are in HKLM\System\CurrentControlSet\Services, and I have copied and pasted the information as it shows up in Autoruns below:

Ip6Fw Provides intrusion prevention service for a home or small office network. Microsoft Corporation c:\windows\system32\drivers\ip6fw.sys

Secdrv SafeDisc driver Macrovision Corporation, Macrovision Europe Limited, and Macrovision Japan and Asia K.K. c:\windows\system32\drivers\secdrv.sys

Update Update Driver Microsoft Corporation c:\windows\system32\drivers\update.sys

From what I have read, it would appear that Ip6Fw and Secdrv are connected to each other, the other is its own thing.
Can I just follow the directions in the "How to Remove a Trojan..."? Are these indeed nasty files?

Thanks again.

ee

#14 boopme

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Posted 29 March 2009 - 09:58 PM

Those do not appear to be malware and I think you are preyy good here . Let's check with an online scan.

Please do an online scan with Kaspersky WebScanner

Click on Kaspersky Online Scanner

You will be prompted to install an ActiveX component from Kaspersky, Click Yes.
  • The program will launch and then begin downloading the latest definition files:
  • Once the files have been downloaded click on NEXT
  • Now click on Scan Settings
  • In the scan settings make that the following are selected:
    • Scan using the following Anti-Virus database:
    Extended (if available otherwise Standard)
    • Scan Options:
    Scan Archives
    Scan Mail Bases
  • Click OK
  • Now under select a target to scan:Select My Computer
  • This will program will start and scan your system.
  • The scan will take a while so be patient and let it run.
  • Once the scan is complete it will display if your system has been infected.
    • Now click on the Save as Text button:
  • Save the file to your desktop.
  • Copy and paste that information in your next post.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 ee_athome

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Posted 30 March 2009 - 12:39 AM

Hi...

I went to Kaspersky, and when I clicked to accept and download, I received a security warning stating, "The application's digital signature has an error. Do you want to run the application?" At the bottom of the warning box, in small print, it stated: "The digital signature was generated with a trusted certificate but has expired."

Is this normal?

Sorry I keep adding more questions to all this!

ee




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